Atlassian

Confluence

Composite Score

9.2 /10

CX Score

9.5 /10

82 Reviews Write a Review

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What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details

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Awards & Recognition

Confluence won the following awards in the Task Management category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

11 Top Rated Capabilities

12 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Service Experience

2023

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

10 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

2 Top Rated Capabilities

2 Top Rated Features

2022

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

99 Plan to Renew

92 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

0% Negative

1% Neutral

99% Positive

Pros

Reliable
Helps Innovate
Continually Improving Product
Respectful

Feature Ratings

Average 88

Task Reporting

List Tasks

Task Assignment

Add Attachments

Add Notes

Dependencies

Task Status

Notifications

Task Categorization

Task Prioritization

Due Dates

Vendor Capability Ratings

Average 88

Business Value Created

Quality of Features

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 9.0

View Confluence in this category (opens in a new tab)

Document Management

Score 8.8

View Confluence in this category (opens in a new tab)

Knowledge Management

Score 8.7

View Confluence in this category (opens in a new tab)

Confluence Reviews

Nishanth A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Track status, KT Documents at Ease

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Not sure about other products, but in Confluence we have many features that include tracking the status of a team on an hourly daily, or weekly basis. Workflow and APproval management is very helpful for the managers and the developers to get the document reviewed and get it approved.

What is your favorite aspect of this product?

API Integration is one of my favorites as an RPA developer because we wanted to do a few automation in the confluence where we needed to add knowledge documents so this was done using API integration. Apart from that Role-based access is very helpful in securing the folders or documents. Assigning the tasks and categorizing it based on the priority helps teams to work on the prioritized tasks.

What do you dislike most about this product?

Reminder functionality needs to be added as it is missing in the product.

What recommendations would you give to someone considering this product?

One who is looking to manage documents based on version control, manage the tasks assigned to the team, and follow workflow and approval management processes using a single can ultimately go for this product.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Akarsh A.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Better tracking and making business

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence is a good product especially when we create a business and collobration for the requirements specific and taking orders from the business to the developer team and testing team.

What is your favorite aspect of this product?

Able to read the summary very much effective way , attached the document and link the URL's where we are not need to worry to transform the page here and there so it was a wonderful feature

What do you dislike most about this product?

Nothing was dislike all the links in a single page and requirements are cleary visible

What recommendations would you give to someone considering this product?

Yes i highly recommend most of the product based telecom companies use this product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sumit K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Likeliness to Recommend

10 /10

Pros

Reliable
Enables Productivity
Trustworthy
Caring

Confluence

What is Confluence?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Confluence Ratings

92 Likeliness to Recommend

99 Plan to Renew

92 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

List Tasks Display outstanding tasks

Task Assignment Ability to see task assignee

Add Attachments Ability to add attachments for tasks

Add Notes Ability to add free form notes to tasks

Dependencies Ability to add dependencies to other tasks

Task Status Ability to display current status of tasks

Notifications Tool alerts business of an application generated event.

Task Categorization Ability to categorize tasks

Task Prioritization Ability to assign a priority to tasks.

Due Dates Ability to track due dates of tasks

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Document Management

Knowledge Management

Confluence Reviews

Nishanth A.

Track status, KT Documents at Ease

Likeliness to Recommend

Pros

Akarsh A.

Better tracking and making business

Likeliness to Recommend

Pros

Sumit K.

Likeliness to Recommend

Pros

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Feature Ratings

Task Reporting

List Tasks

Task Assignment

Add Attachments

Add Notes

Dependencies

Task Status

Notifications

Task Categorization

Task Prioritization

Due Dates

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Vendor Support