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Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
9.3 /10
CX Score
9.5 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Task Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

1
Since last award

99 Plan to Renew

91 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

0% Negative
2% Neutral
98% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 89

List Tasks

91

Task Assignment

91

Task Reporting

90

Add Notes

89

Add Attachments

89

Due Dates

89

Task Status

89

Notifications

89

Task Categorization

89

Task Prioritization

88

Calendar View

88

Vendor Capability Ratings

Average 88

Business Value Created

92

Quality of Features

91

Breadth of Features

89

Product Strategy and Rate of Improvement

89

Ease of Implementation

89

Ease of IT Administration

88

Usability and Intuitiveness

88

Ease of Customization

88

Ease of Data Integration

86

Availability and Quality of Training

86

Vendor Support

84

Confluence Reviews

Carine O.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Creating shared editorial calendars efficiently

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Confluence is unique among similar programs because of its intuitive and customizable editorial calendar feature. This feature allows for collaborative creation, sharing, and updating of editorial calendars, ensuring seamless planning and organization of marketing activities. Furthermore, Confluence seamlessly integrates with other Atlassian products, such as Jira and Trello, providing unparalleled flexibility and project management capabilities. The platform has robust permission settings and version control. This allows for secure and efficient content collaboration and management.

What is your favorite aspect of this product?

Collaboration is seamless, and updates are in real-time. This not only improves efficiency but also fosters a more cohesive and synchronized marketing team. The platform integrates with popular marketing tools and centralizes communication and documentation, streamlining workflows. This ultimately saves time and reduces errors.

What do you dislike most about this product?

Although Confluence is excellent in many areas, it could benefit from improvements in advanced reporting and analytics features. Enhancing these capabilities would provide deeper insights into content performance and audience engagement, further empowering data-driven decision-making.

What recommendations would you give to someone considering this product?

I highly recommend Confluence for teams looking to streamline their marketing activities. Confluence offers immense value with its seamless collaboration platform, customizable editorial calendar, and integration with other Atlassian products. It improves team coordination, centralizes marketing efforts, and provides a user-friendly interface.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Thabo R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Task planning made easy.

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Integration with Atlassian Ecosystem.

What is your favorite aspect of this product?

Knowledge Management.

What do you dislike most about this product?

Can be expensive when used with other Atlassian products.

What recommendations would you give to someone considering this product?

Confluence is designed to scale with the growth of teams and organizations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Teena T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

I've utilized Confluence for crafting user stories, and it has proven to be a valuable tool for collaborative project documentation. Its features for real-time editing, collaboration, and seamless integration with Jira make it particularly suitable for agile development workflows.

What is your favorite aspect of this product?

It is user-friendly and accessible. The platform's intuitive interface and straightforward navigation contribute to a seamless experience, allowing you to focus on creating content and collaborating without unnecessary complexity.

What do you dislike most about this product?

It's not as powerful as the desktop version. Doing big tasks or creating lots of content seems a bit trickier on the mobile app. Require additional approvals and must send an email to secure access to Confluence due to its elevated cost.

What recommendations would you give to someone considering this product?

It's super easy to use, and you can create and organize documents and projects seamlessly. The way it lets you collaborate in real-time and integrate with other tools like Jira is a game-changer. Plus, the interface is intuitive, making it accessible for everyone on the team. It's like having a centralized hub for all your project info, which is a lifesaver.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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