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Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
9.2 /10
CX Score
9.5 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Task Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

99 Plan to Renew

92 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

0% Negative
1% Neutral
99% Positive

Pros

  • Reliable
  • Helps Innovate
  • Continually Improving Product
  • Respectful

Feature Ratings

Average 88

Task Reporting

91

List Tasks

90

Task Assignment

90

Add Attachments

89

Add Notes

88

Dependencies

88

Task Status

88

Notifications

88

Task Categorization

88

Task Prioritization

87

Due Dates

87

Vendor Capability Ratings

Average 88

Business Value Created

91

Quality of Features

90

Ease of Implementation

90

Breadth of Features

90

Product Strategy and Rate of Improvement

88

Usability and Intuitiveness

88

Ease of IT Administration

87

Ease of Customization

87

Ease of Data Integration

86

Availability and Quality of Training

85

Vendor Support

84

Confluence Reviews

Carine O.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Creating shared editorial calendars efficiently

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Confluence is unique among similar programs because of its intuitive and customizable editorial calendar feature. This feature allows for collaborative creation, sharing, and updating of editorial calendars, ensuring seamless planning and organization of marketing activities. Furthermore, Confluence seamlessly integrates with other Atlassian products, such as Jira and Trello, providing unparalleled flexibility and project management capabilities. The platform has robust permission settings and version control. This allows for secure and efficient content collaboration and management.

What is your favorite aspect of this product?

Collaboration is seamless, and updates are in real-time. This not only improves efficiency but also fosters a more cohesive and synchronized marketing team. The platform integrates with popular marketing tools and centralizes communication and documentation, streamlining workflows. This ultimately saves time and reduces errors.

What do you dislike most about this product?

Although Confluence is excellent in many areas, it could benefit from improvements in advanced reporting and analytics features. Enhancing these capabilities would provide deeper insights into content performance and audience engagement, further empowering data-driven decision-making.

What recommendations would you give to someone considering this product?

I highly recommend Confluence for teams looking to streamline their marketing activities. Confluence offers immense value with its seamless collaboration platform, customizable editorial calendar, and integration with other Atlassian products. It improves team coordination, centralizes marketing efforts, and provides a user-friendly interface.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Abhinav K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

User friendly & Cost effective

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

As we know that confluence stands out for its integration with other Atlassian products like Jira and Bitbucket, collaboration across development, project management, and documentation etc. Its user-friendly interface, customizable templates, and rich content creation capabilities amd help us to contribute to its popularity among teams for knowledge sharing and collaboration.

What is your favorite aspect of this product?

It is ease of collaboration, versatile content creation features, and seamless integration with other Atlassian tools. However, the ability to create, organize, and share information in a collaborative environment is a key highlight for many users.

What do you dislike most about this product?

As of now i dont have disadvantage of this product but the minor thing need to be noted which might tunned with customer as dislike. 1) learning curve for new users. 2)Pricing structure to be a consideration

What recommendations would you give to someone considering this product?

Customization: Leverage the customization options, such as templates and macros, to tailor Confluence to your team's specific needs and workflows. Integration Planning: If you use other Atlassian tools like Jira or Bitbucket, consider how Confluence integrates with them for a seamless collaborative experience. User Training: Provide adequate training for team members to ensure they are comfortable using Confluence and can maximize its benefits. Regular Updates: Stay informed about updates and n

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Thabo R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Task planning made easy.

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Integration with Atlassian Ecosystem.

What is your favorite aspect of this product?

Knowledge Management.

What do you dislike most about this product?

Can be expensive when used with other Atlassian products.

What recommendations would you give to someone considering this product?

Confluence is designed to scale with the growth of teams and organizations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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