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What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
1
Since last award
99 Plan to Renew
91 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
List Tasks
Task Assignment
Task Reporting
Add Notes
Add Attachments
Due Dates
Task Status
Notifications
Task Categorization
Task Prioritization
Calendar View
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Also Featured in...
Confluence Reviews
- Role: Operations
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Nov 2022
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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Carlos Eduardo R.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2022
Confluence is your workspace
Likeliness to Recommend
What differentiates Confluence from other similar products?
Save time by turning your team's collective knowledge into easy-to-find answers for everyone, with a flexible workspace that lets you create everything from practical meeting notes to inspiring project plans, confluence comes equipped with best practice templates so you don't have to reinvent the wheel. Get started with ease and maintain consistency across teams and projects.
What is your favorite aspect of this product?
The first section of the template is called Headlines for a reason. It's where you'll share at a glance the most important information you want readers to understand. This can include milestones you've achieved, shortcomings or difficulties preventing you from progressing, any major risks, and other news such as changes in the team. This is a way for people who aren't going to read all the content to see the highlights - it's the time to talk numbers. Use the Business Analysis section to report progress on your top three or four business metrics.
What do you dislike most about this product?
One problem users may face when using Confluence is trying to edit a document while someone else is editing it. Although users can access the reference and save it, they can't see the changes happening that other users are implementing until they refresh their page. Some users have also noted that this can result in lost edits. Some of the components can be a bit complicated to use and configure on pages.
What recommendations would you give to someone considering this product?
Objectives and key results are a phenomenal way to keep the team aligned with measurable goals. But they are even more useful when watching your progress. In the objectives and key results section and supporting staff initiatives, report performance on your top two or three objectives and key results. Specify the objective and add a brief description; then break down the outcomes and related important developments. You don't need to cover all the details here: you can use the expanded sections to link to Jira tickets on objectives and key results for anyone who wants more information.
Pros
- Reliable
- Performance Enhancing
- Caring
- Respectful
Please tell us why you think this review should be flagged.
Tori A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
I would always choose Confluence again!
Likeliness to Recommend
What differentiates Confluence from other similar products?
We are currently using it to store and share our project documents with our colleagues and superiors and it has been of great benefit due to a vast improvement in our workflow, information distribution, communication and internal collaboration. It's nice to have such an extraordinarily amazing resource as Atlassian Confluence.
What is your favorite aspect of this product?
I like Confluence for its ease of use, user interface simplicity and other operational features that allow for more organized and efficient management of documents within a single space; which has helped promote collaboration and improve information flows exponentially. Atlassian Confluence has a good support staff and the cost of this product does not escape our budget at all.
What do you dislike most about this product?
It is not the most intuitive or user-friendly software, but with practice you will overcome the learning curve and take advantage of its many benefits.
What recommendations would you give to someone considering this product?
Atlassian Confluence is here to stay because of its ease of use and the practical way it connects teams and improves the flow of information and documents. We can take great advantage of its ability to manage documents, make information flow better and keep teams connected to ensure high productivity and good results. I would highly recommend this software.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Inspires Innovation
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