Confluence Logo Award Winner Product Badge
Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
9.3 /10
CX Score
9.5 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Task Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

1
Since last award

99 Plan to Renew

91 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

0% Negative
2% Neutral
98% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 89

List Tasks

91

Task Assignment

91

Task Reporting

90

Add Notes

89

Add Attachments

89

Due Dates

89

Task Status

89

Notifications

89

Task Categorization

89

Task Prioritization

88

Calendar View

88

Vendor Capability Ratings

Average 88

Business Value Created

92

Quality of Features

91

Breadth of Features

89

Product Strategy and Rate of Improvement

89

Ease of Implementation

89

Ease of IT Administration

88

Usability and Intuitiveness

88

Ease of Customization

88

Ease of Data Integration

86

Availability and Quality of Training

86

Vendor Support

84

Confluence Reviews

  • Role: Operations
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2022

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Carlos Eduardo R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Confluence is your workspace

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Save time by turning your team's collective knowledge into easy-to-find answers for everyone, with a flexible workspace that lets you create everything from practical meeting notes to inspiring project plans, confluence comes equipped with best practice templates so you don't have to reinvent the wheel. Get started with ease and maintain consistency across teams and projects.

What is your favorite aspect of this product?

The first section of the template is called Headlines for a reason. It's where you'll share at a glance the most important information you want readers to understand. This can include milestones you've achieved, shortcomings or difficulties preventing you from progressing, any major risks, and other news such as changes in the team. This is a way for people who aren't going to read all the content to see the highlights - it's the time to talk numbers. Use the Business Analysis section to report progress on your top three or four business metrics.

What do you dislike most about this product?

One problem users may face when using Confluence is trying to edit a document while someone else is editing it. Although users can access the reference and save it, they can't see the changes happening that other users are implementing until they refresh their page. Some users have also noted that this can result in lost edits. Some of the components can be a bit complicated to use and configure on pages.

What recommendations would you give to someone considering this product?

Objectives and key results are a phenomenal way to keep the team aligned with measurable goals. But they are even more useful when watching your progress. In the objectives and key results section and supporting staff initiatives, report performance on your top two or three objectives and key results. Specify the objective and add a brief description; then break down the outcomes and related important developments. You don't need to cover all the details here: you can use the expanded sections to link to Jira tickets on objectives and key results for anyone who wants more information.

Pros

  • Reliable
  • Performance Enhancing
  • Caring
  • Respectful

Tori A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

I would always choose Confluence again!

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

We are currently using it to store and share our project documents with our colleagues and superiors and it has been of great benefit due to a vast improvement in our workflow, information distribution, communication and internal collaboration. It's nice to have such an extraordinarily amazing resource as Atlassian Confluence.

What is your favorite aspect of this product?

I like Confluence for its ease of use, user interface simplicity and other operational features that allow for more organized and efficient management of documents within a single space; which has helped promote collaboration and improve information flows exponentially. Atlassian Confluence has a good support staff and the cost of this product does not escape our budget at all.

What do you dislike most about this product?

It is not the most intuitive or user-friendly software, but with practice you will overcome the learning curve and take advantage of its many benefits.

What recommendations would you give to someone considering this product?

Atlassian Confluence is here to stay because of its ease of use and the practical way it connects teams and improves the flow of information and documents. We can take great advantage of its ability to manage documents, make information flow better and keep teams connected to ensure high productivity and good results. I would highly recommend this software.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Inspires Innovation

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