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Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
9.3 /10
CX Score
9.5 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Task Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

1
Since last award

99 Plan to Renew

91 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

0% Negative
2% Neutral
98% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 89

List Tasks

91

Task Assignment

91

Task Reporting

90

Add Notes

89

Add Attachments

89

Due Dates

89

Task Status

89

Notifications

89

Task Categorization

89

Task Prioritization

88

Calendar View

88

Vendor Capability Ratings

Average 88

Business Value Created

92

Quality of Features

91

Breadth of Features

89

Product Strategy and Rate of Improvement

89

Ease of Implementation

89

Ease of IT Administration

88

Usability and Intuitiveness

88

Ease of Customization

88

Ease of Data Integration

86

Availability and Quality of Training

86

Vendor Support

84

Confluence Reviews

Shivali M.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Easy to use and very helpful in documenting

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence is a great product in documenting any documents and for training.

What is your favorite aspect of this product?

Documenting anything and drag and drop

What do you dislike most about this product?

Nothing i can think of

What recommendations would you give to someone considering this product?

Yes, i would recommend this to everyone for documenting

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Juliana M.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Confluence helps us to organize our projects

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence has been very useful to create and develop our projects in an orderly and efficient way, because it allows us to add all the information, files, images, links, etc., of our projects in an orderly way, so that no document is lost and everything is easily accessible. It has a search engine and different filters to quickly find the information you need.

What is your favorite aspect of this product?

It has a security system in roles, which allows to give or deny access, protecting confidential information. We can also add tasks, assign them and leave comments on them, to make it easier to execute them. It has a Gantt chart that allows us to have a better view of the projects and thus know their progress quickly.

What do you dislike most about this product?

The program is robust and complete, so it can be complicated to know and use all its tools, especially the most hidden ones. I would also like to be able to easily move a task to another project, without having to write it and add it again for that project.

What recommendations would you give to someone considering this product?

This program is all we need to be organized with our projects. It made our work easier since we have all the documentation of each project in an orderly manner and with easy access. It is also a reliable crm that helps us to organize our activities. Everything is always at hand in a single program.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Inspires Innovation

Michael M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Confluence is the company's collaboration space

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Atlassian Confluence serves as the company's centralized hub for teamwork. In addition to the tracking of project information and the documenting of tools and products, this platform is also being used to record meeting minutes, save material from those sessions, and document the results of those meetings. The lack of a centralized location for papers across the company is therefore remedied. Everything from team-level to department-level to enterprise-level data is included.

What is your favorite aspect of this product?

For new businesses, the content management system (CMS) Atlassian Confluence is an excellent choice. These are highly adaptable, accessible to a wide range of users (including customers with the right permissions), and useful to any organization's employees and stakeholders. If your project requires a great deal of paperwork, Atlassian Confluence can keep it all in one location, where it can be quickly and readily located.

What do you dislike most about this product?

The process of adding new plugins is not always simple and requires much trial and error. The accessibility of documents can be enhanced by modifying the main page or dashboard. Adaptability and compatibility with a wider range of platforms.

What recommendations would you give to someone considering this product?

Though it may not be as feature-rich as some of the more well-known alternatives, Atlassian Confluence can still be a useful tool for creating and maintaining internal corporate documentation, even for a relatively modest business. Easy to use, but with a wealth of extra features available via plugins and extensions. This can lead to an improved collaborative application and help people learn to be highly structured from an early age.

Pros

  • Helps Innovate
  • Enables Productivity
  • Effective Service
  • Respectful

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