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Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
9.3 /10
CX Score
9.5 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Task Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

1
Since last award

99 Plan to Renew

91 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

0% Negative
2% Neutral
98% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 89

List Tasks

91

Task Assignment

91

Task Reporting

90

Add Notes

89

Add Attachments

89

Due Dates

89

Task Status

89

Notifications

89

Task Categorization

89

Task Prioritization

88

Calendar View

88

Vendor Capability Ratings

Average 88

Business Value Created

92

Quality of Features

91

Breadth of Features

89

Product Strategy and Rate of Improvement

89

Ease of Implementation

89

Ease of IT Administration

88

Usability and Intuitiveness

88

Ease of Customization

88

Ease of Data Integration

86

Availability and Quality of Training

86

Vendor Support

84

Confluence Reviews

Tuğçe Ç.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Best of the market

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

I do not know any other product to keep information and share for the whole team

What is your favorite aspect of this product?

The structure we can create as a tree, when you click on it, it will show the tabs under it listed.

What do you dislike most about this product?

When you click on a url from a confluence page, it opens a new tab with the same confluence page. I guess this is bug and it will be resolved soonest.

What recommendations would you give to someone considering this product?

This software is great for managing client for B2B bussiness.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

Sanjeev K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Easy to use and good for documenting

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Very easy to use, UI is great and good for documentation

What is your favorite aspect of this product?

Documenting the process and knowledge transfer

What do you dislike most about this product?

Nothing, i can think of

What recommendations would you give to someone considering this product?

I would recommend this to everyone for documenting the process and knowledge transfer

Pros

  • Efficient Service
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Jannat ul I.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Confluence is a collaborative wiki.

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence is a cutting-edge platform for collaborative document editing without sending copies. The ability to create templates is valuable. It's easy to use because input and content creation is simple, security and access are customizable, and it has many add-ons and plugins for integration with other software. Confluence is ideal for internal and external content sharing, our company's hub, and the best online document editor. It is used externally to share customer documentation, online help, and integration specifications on our product platform. That is a unique tool.

What is your favorite aspect of this product?

Confluence is a collaborative wiki that simplifies project planning, editing, multiple notes, task assignments, and feedback. It centralizes meetings, decisions, PRD, sprints, and outside documents. Confluence can organize and locate a lot of project documentation that is customizable and accessible to stakeholders and clients. Its intuitive user interface allows any PC user to use it and produce good results. Its intuitive user interface allows any PC user to use it and produce good results. The solution showed us where we were doing well and failing, helping us make better decisions.

What do you dislike most about this product?

Confluence's interface is confusing, and the preview function has issues rendering pages with scripts embedded within them. The fact that even a single corrupt page can bring an entire file to a halt is hugely frustrating to me. Unfortunately, it's not always clear which links go to which page in Confluence, given that the same page can have both long and short URLs.

What recommendations would you give to someone considering this product?

Confluence is not software for managing things; it is a place to store information. It integrates many productivity-boosting third-party platforms, and it manages documents instantly. It is scalable and flexible, and this platform optimizes collaboration. I would recommend it to other people.

Pros

  • Enables Productivity
  • Effective Service
  • Caring
  • Saves Time

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