What is ActiveCampaign?

ActiveCampaign is a category-defining Customer Experience Automation Platform that meaningfully connects and engages with customers. It creates optimized customer experiences by automating many behind-the-scenes marketing, sales, and support processes. Businesses of all sizes have access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful cross-channel orchestration, segmentation and personalization.

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Awards & Recognition

ActiveCampaign won the following awards in the Email Marketing category

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ActiveCampaign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ActiveCampaign.

89 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ActiveCampaign?

2% Negative
2% Neutral
96% Positive

Pros

  • Acts with Integrity
  • Transparent
  • Security Protects
  • Helps Innovate

Feature Ratings

Average 85

Email Delivery

89

Auto-Responders

88

Text Messaging

88

Segmentation

87

Campaign Management

86

Contact Database

86

Dynamic Content

86

Content Authoring

85

SPAM Compliance

85

A/B Testing

84

Basic Reporting and Analytics

84

Vendor Capability Ratings

Average 84

Ease of Data Integration

87

Quality of Features

86

Breadth of Features

85

Ease of Customization

85

Business Value Created

85

Ease of Implementation

85

Availability and Quality of Training

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Usability and Intuitiveness

82

Vendor Support

80

ActiveCampaign Reviews

Manish Singh B.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Best Email Marketing Automation Solution

Likeliness to Recommend

8 /10

What differentiates ActiveCampaign from other similar products?

ActiveCampaign offers a comprehensive suite of marketing automation tools in a single platform, making it easier to manage marketing campaigns, sales, and customer data without integrating multiple platforms.

What is your favorite aspect of this product?

The built-in CRM and sales automation features are popular, as they allow me to manage customer data and sales processes in a single platform.

What do you dislike most about this product?

The email editor is difficult to use, making it challenging to create visually appealing email campaigns. Also, The form builder has limited customization options compared to some of its competitors, making it difficult to create highly customized and branded forms.

What recommendations would you give to someone considering this product?

ActiveCampaign offers a free trial period, so take advantage of this and explore the platform and its features to see if it meets your needs. Begin with simple campaigns and workflows to get a feel for the platform's capabilities before moving on to more complex campaigns. ActiveCampaign offers a wide range of resources, including webinars, tutorials, and a knowledge base. Learn from them.

Pros

  • Performance Enhancing
  • Effective Service
  • Caring
  • Saves Time

Carolina S.

  • Role: C-Level
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

More features than any other tool

Likeliness to Recommend

10 /10

What differentiates ActiveCampaign from other similar products?

You can integrate many apps and options, measurements are super accurate, templates available,and the customer support is top-notch

What is your favorite aspect of this product?

Easy to understand and quite intuitive at least for the basic stuff

What do you dislike most about this product?

Some more complex funnels and automations are difficult to set

What recommendations would you give to someone considering this product?

Getting some help and training to take advantage of the tool

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Jisa J.

  • Role: Public Sector
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

A must-have digital tool

Likeliness to Recommend

10 /10

What differentiates ActiveCampaign from other similar products?

At least one training session is necessary for the reasonably complicated Adobe Campaign changes. It also highlights a few minor issues with managing effective campaigns. Data quality in Adobe Campaigns is a significant challenge because there are numerous client information records. Dobe Campaign needs a more user-friendly design because those who are unfamiliar with it can find it intimidating.

What is your favorite aspect of this product?

We use Adobe Campaigns to create and manage all my email marketing from a single platform. It is simple to use and care for carrying out any email campaign. It works in every aspect of my profile info. I am simultaneously delivering batch and real-time API campaigns to educate people. The user interface for Adobe Campaign Standard is highly user-friendly, and building any marketing campaign is very simple. Using Legacy, create content blocks and email templates.

What do you dislike most about this product?

Something might be accidentally used. Also, we periodically saw list problems that were only intermittently apparent and occasionally felt the need to email everyone on our lists. There is a possibility that something will be accidentally used. Also, we periodically saw list problems that were only intermittently apparent and occasionally felt the need to email everyone on our lists.

What recommendations would you give to someone considering this product?

Templates are simple to design and update up to deployment. Thanks to the UI's relative simplicity, we could quickly determine whether there were any problems with a particular deployment so we could resend. In addition to controlling workflows, this application can automate marketing campaigns. A set of tools called Adobe Campaign makes it simple to create and carry out campaigns across our online and offline venues.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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