What is ActiveCampaign?

ActiveCampaign is a category-defining Customer Experience Automation Platform that meaningfully connects and engages with customers. It creates optimized customer experiences by automating many behind-the-scenes marketing, sales, and support processes. Businesses of all sizes have access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful cross-channel orchestration, segmentation and personalization.

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Awards & Recognition

ActiveCampaign won the following awards in the Email Marketing category

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ActiveCampaign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ActiveCampaign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ActiveCampaign?

2% Negative
2% Neutral
96% Positive

Pros

  • Acts with Integrity
  • Transparent
  • Security Protects
  • Helps Innovate

Feature Ratings

Average 85

Email Delivery

89

Auto-Responders

88

Text Messaging

87

Campaign Management

87

Dynamic Content

86

Segmentation

86

Content Authoring

85

Contact Database

85

SPAM Compliance

85

A/B Testing

84

Basic Reporting and Analytics

84

Vendor Capability Ratings

Average 84

Ease of Data Integration

87

Quality of Features

86

Ease of Customization

86

Ease of IT Administration

85

Breadth of Features

85

Business Value Created

85

Ease of Implementation

85

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

83

Usability and Intuitiveness

82

Vendor Support

81

ActiveCampaign Reviews

Mbili M.

  • Role: Operations
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Specialized for perfection.

Likeliness to Recommend

10 /10

What differentiates ActiveCampaign from other similar products?

It has a depth of specialized features

What is your favorite aspect of this product?

It's specializations.

What do you dislike most about this product?

The fact that it's not easy to customize

What recommendations would you give to someone considering this product?

If you are looking for targeted solution to your email Campaigns, active campaigns is the best.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

Tracy D.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

I really, really like ActiveCampaign!

Likeliness to Recommend

10 /10

What differentiates ActiveCampaign from other similar products?

As I am only familiar with the ESP features and not the CRM, my review will focus solely on those areas. The infinite customization options and useful extras are what I appreciate most. ActiveCampaign's ability to automate, set rules, and target specific audiences, among other things, used to need extremely costly and complex software like Infusionsoft, which was out of reach for most small businesses and solopreneurs. With this much leeway, your email marketing may be as basic or complex as you desire. The program has fantastic capabilities in general.

What is your favorite aspect of this product?

ActiveCampaign is a fantastic tool, and I highly recommend it. My company uses it for web advertising, and so do perhaps ten of my clients. It's the program I always suggest to my clients. I like that the software is reasonably priced (especially for a startup) while yet meeting the needs of more sophisticated users (thanks to its high degree of integration). It's reliable, simple, and I can't remember ever having a problem with it. I really like the reporting capabilities, and the fact that it can be easily integrated with Woo Commerce and Shopify.

What do you dislike most about this product?

ActiveCampaign's ability to manage lists based on attributes, behaviors gleaned from the analysis of records, traffic sources, forms, and even other lists is one of the platform's greatest strengths and one of the biggest problems for any marketing department. We were also able to free up the marketing department's time formerly spent manually processing shipments and interactions by automating these processes.

What recommendations would you give to someone considering this product?

You couldn't ask for a more complete tool to rely on in running your company. This is an excellent option if you need a comprehensive service that can expand as your company does. Nevertheless, if you're in the market for an ESP that can do more than just send emails, and you want to be able to do things like collect payments and keep tabs on inventory without having to add a half dozen other programs, you may want to keep exploring.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Manish Singh B.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Best Email Marketing Automation Solution

Likeliness to Recommend

8 /10

What differentiates ActiveCampaign from other similar products?

ActiveCampaign offers a comprehensive suite of marketing automation tools in a single platform, making it easier to manage marketing campaigns, sales, and customer data without integrating multiple platforms.

What is your favorite aspect of this product?

The built-in CRM and sales automation features are popular, as they allow me to manage customer data and sales processes in a single platform.

What do you dislike most about this product?

The email editor is difficult to use, making it challenging to create visually appealing email campaigns. Also, The form builder has limited customization options compared to some of its competitors, making it difficult to create highly customized and branded forms.

What recommendations would you give to someone considering this product?

ActiveCampaign offers a free trial period, so take advantage of this and explore the platform and its features to see if it meets your needs. Begin with simple campaigns and workflows to get a feel for the platform's capabilities before moving on to more complex campaigns. ActiveCampaign offers a wide range of resources, including webinars, tutorials, and a knowledge base. Learn from them.

Pros

  • Performance Enhancing
  • Effective Service
  • Caring
  • Saves Time

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