Act-On Logo
Act-On Logo
Act-On Software

Act-On

Composite Score
7.9 /10
CX Score
8.1 /10

What is Act-On?

Act-On is a software-as-a-service, cloud-based marketing automation solution. Its platform is purpose-built to give small and medium-sized marketing teams all the value of marketing automation - without the complexity big enterprise systems impose. Act-On’s marketing automation is designed to increase customer engagement, convert more leads, and support you in delivering exceptional value at every stage of the customer journey.

Company Details


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Awards & Recognition

Act-On won the following awards in the Lead Management category

Act-On Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Act-On.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

89 Plan to Renew

11
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Act-On?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Unique Features
  • Efficient Service

Feature Ratings

Average 85

Lead Generation

92

Lead and Contact Categorization

90

Analytics and Reporting

89

Interaction Planning

85

Lead Distribution

81

Prospect Tracking

78

Omni-Channel Communication Tracking

75

Vendor Capability Ratings

Average 82

Quality of Features

89

Ease of Implementation

84

Usability and Intuitiveness

84

Business Value Created

83

Availability and Quality of Training

81

Vendor Support

81

Ease of IT Administration

81

Breadth of Features

81

Ease of Data Integration

80

Product Strategy and Rate of Improvement

79

Ease of Customization

79

Act-On Reviews

Jannat ul I.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Act-On is an easy-to-use tool for SMBs.

Likeliness to Recommend

8 /10

What differentiates Act-On from other similar products?

Act-On offers email marketing and a complete view of the sales funnel, from marketing to sales-qualified leads. It streamlines email marketing, automation, and lead scoring for our marketing team. To build, retain, and reengage our database, Act-On segments prospects, current customers, and closed-lost deals. This software automates consumer marketing and demand development. Because of this, it's successful in the market.

What is your favorite aspect of this product?

Act-On lets us track website visitors, push form data into Salesforce, and send prospects automated messages. The automatic routing of leads saves the company's resources. Prospect lead nurturing and scoring improve sales leads and insight. Marketing automation is made simple with its custom scripts and a drag-and-drop interface. Its UI/UX makes creating landing pages, emails, forms, etc., easy.

What do you dislike most about this product?

All features and tools are easy to use, but I have trouble sorting topics. Integrating the correct mapping sequence into your CRM can be challenging. List cleanliness and spam folders caused lower opens and bounce rates. The UI is being updated slowly but needs to be faster. Act-high On's price may discourage adoption.

What recommendations would you give to someone considering this product?

Act-On has great customer service are top-notch. Excellent piece of software for marketing and conducting surveys. Extraordinarily effective and versatile, with applications in various settings, including virtually any company. The best part for my team and me is its email, landing page, and form template creation. Act-On is an excellent choice; I wholeheartedly recommend it!

Pros

  • Performance Enhancing
  • Caring
  • Helps Innovate
  • Continually Improving Product

Francisco G.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Important leads for our business development

Likeliness to Recommend

7 /10

What differentiates Act-On from other similar products?

We used Pardot before, now we are really happy using Act-On because it adapts to what we really need to do, it has the tools that we know how to use, we can prioritize what we want to do and we already adapt to its use system. In Pardot we could not feel comfortable, we did not feel comfortable with its interface.

What is your favorite aspect of this product?

It allows us to automate all our work, scaling increasingly through important leads for our company and our sales funnel. It provides us with the facility to be closer to our potential customers, filtering out the people who are really interested in our service. Its tools provide quite robust and dynamic features with effective tracking qualities, customer segmentation and integration of essential tools for customer retention and promotional campaigns for adoption of products and services. It has been an indispensable tool to be a fundamental guide in every step we take to attract clients and make an important engagement.

What do you dislike most about this product?

It would be great to be able to get better experiences from Act-On, it can be overwhelming so many tools it provides, some of them we have never used, it makes the platform more dense and not very selective.

What recommendations would you give to someone considering this product?

It is necessary to be able to prioritize your potential clients and thus be able to adjust all your work in favor of your real clients. Having the knowledge of the people who are really interested in our products and services makes us really prioritize and automate many functions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Gerald G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Perfect for marketing and email automation

Likeliness to Recommend

10 /10

What differentiates Act-On from other similar products?

With Act-On, we can regularly touch prospects and customers and track their progress and active participation. It solves marketing productivity problems, helping us to create successful email campaigns. It's effortless to set up workflows, and the intelligent logic just makes sense. We have solved marketing problems and improved our campaigns thanks to Act-On, it's excellent.

What is your favorite aspect of this product?

Act-On is very useful, designed to create, manage and send effective marketing campaigns. The ability to use landing pages allows you to capture many leads. Reporting functions are integrated and easy to access and understand. Landing pages will enable me to tailor the page to whatever campaign or reason I need. The reports help me know how engaged your audience is.

What do you dislike most about this product?

It has been a program that meets all requirements; we have not had any problems with its performance so far. All the results have been positive.

What recommendations would you give to someone considering this product?

I recommend Act-On for users and businesses that want to increase engagement with their customers; they will segment them by different categories and focus on particular targets for each. Setting up and creating campaigns is easy, and you can use landing pages tailored to whatever reason you need. Act-On's customer service is exceptional; they are fast and thorough when you need help.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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