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Accelo Logo Award Winner Product Badge
Accelo

Accelo

Composite Score
7.7 /10
CX Score
8.0 /10
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What is Accelo?

Accelo is a leading Professional Services Automation (PSA) platform designed to help service organizations accelerate the delivery of exceptional work. Its unparalleled configurability enables seamless alignment with your unique business processes, integrating essential components of traditional PSA solutions. By uniting operational data, project work, and real-time communications in one platform, Accelo provides complete visibility and contextual insights, empowering managers with early issue detection and improved project financials. Accelo combines expertise, technology, and innovation to support teams in their growth and maturity journeys, making it a strategic partner for profitable and

Company Details

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Awards & Recognition

Accelo won the following awards in the Project Management - Midmarket category

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Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

4% Negative
2% Neutral
94% Positive

Pros

  • Efficient Service
  • Caring
  • Trustworthy
  • Acts with Integrity

Feature Ratings

Average 83

Collaboration

89

Workflow Management

88

Calendar Integration

86

Project Invoicing and Accounting Integration

85

Planning and Scheduling

85

Email Synchronization & Tracking

85

Retainer Management

84

Quote to Project Conversion

84

Resource Management

83

Budget Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 84

Quality of Features

88

Ease of Implementation

88

Business Value Created

87

Breadth of Features

86

Product Strategy and Rate of Improvement

85

Ease of Data Integration

85

Availability and Quality of Training

83

Ease of IT Administration

82

Vendor Support

81

Ease of Customization

81

Usability and Intuitiveness

81

Accelo Reviews

Clara M. B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Accelo is the perfect tool for our projects

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

I appreciate how flexible it is, since we are able to make changes to things like invoicing, branding, reports, and marketing campaign templates. It offers a full invoicing section where we can make our own invoices and modify existing ones, as well as invoice online and connect to Xero. The Gantt chart allows us to see the status of each work and the amount of time it takes in real time, and it makes it easy to create, assign, and track tasks for team members.

What is your favorite aspect of this product?

Since the program included so many options, it took some time for the various teams to become proficient with it. The program would be ideal if it had a section for managing employees and payroll. Even with the technical support and lessons we were provided, configuring and migrating the software was a laborious process that required a lot of our time and attention.

What do you dislike most about this product?

All businesses should use this program; it's excellent. Without a question, having this software as our primary program for projects has been well worth the investment. It has helped us better manage our time, resources, projects, clients, and billing so that we can get more done in less time and generate greater revenue.

What recommendations would you give to someone considering this product?

Accelo is used to manage the whole project lifecycle, from creating tasks and allocating them to team members to tracking time and expenses. This program is great since it allows us to organize all of our customer information in one place, including notes, invoices, payments, and open tasks. When used together with other applications, such as Xero, Salesforce's sales cloud, PayPal, MailChimp, and social media platforms, it allows for optimal project growth.

Pros

  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Inspires Innovation

Michael N.

  • Role: Industry Specific Role
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

"Great software for management."

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

I like its flexibility, as it permits us to tweak numerous parts of the program like solicitations, marking, reports, and layouts for advertising efforts. It has an entire invoicing module, where we can make and redo solicitations, work out charges, web-based invoicing, and coordinate our Xero programming to have everything in one spot. It permits the creation, task, and following of exercises to colleagues effectively and we can follow the advancement of each undertaking and its time progressively through the Gantt graph.

What is your favorite aspect of this product?

It tends to be exceptionally overwhelming because of the sheer measure of capacities and choices accessible. Everything is associated so a straightforward slip-up right off the bat in your work process, for example, how you set up your errands can show up ultimately while charging. I suggest working with their expert administrations group to get your work process set up appropriately and keep away from the migraine of the experimentation approach. I worked with Siobhan and it was entirely versatile to my learning style and timetable, which is extremely uncommon in the counseling space!

What do you dislike most about this product?

My most serious issue has been that after my business day, regardless of whether I've finished an entire day's worth of effort, I'm always unable to unwind. Because of the number of clients, I work with, each with their issues and subtleties to keep on top of, my nights and ends of the week comprised of evaluating my work in my mind to ensure that I missed nothing. I'm extremely coordinated yet experienced an excessive amount of difficulty attempting to see all my ongoing work directly before me to where I can without hesitation shut off for the afternoon.

What recommendations would you give to someone considering this product?

Ensure you know precisely the exact thing it is you need to accomplish with this product. The forthright expense is a piece high, however on the off chance that you do your best you can get critical assistance in setting up your work processes and layouts as your resource with willing make them all and adapt for you. Likewise, focus during the calls. Assuming that you focus and do the "schoolwork" they give you, making backend changes after go-live will be a lot less complex for you.

Pros

  • Helps Innovate
  • Caring
  • Respectful
  • Fair

Haroer C.

  • Role: Industry Specific Role
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Excellent integration for emails and BPA

Likeliness to Recommend

10 /10

What differentiates Accelo from other similar products?

The software provides a comprehensive solution for managing resources in a design office and has a wide range of interoperability options. We are happy with how smoothly crucial parts of our business are operating thanks to front-to-back automation. We adore how well-organized you can be throughout the business. We keep pretty organized, and everything seems to transfer nicely between teammates.

What is your favorite aspect of this product?

If configured correctly for your business, the tool is highly user-friendly. This software is feature-rich, but more importantly, it has helped us manage all aspects of our sales cycle, including managing contacts, tracking leads, planning projects, and automated billing. The client portal function that allows the clients to collaborate on projects, accept quotations, and examine invoices is, nevertheless, the most amazing.

What do you dislike most about this product?

The redesign of the community ideas page gives everyone at Digital 22 great confidence that if it will benefit enough people, there is a good chance we will see these and other significant updates shortly. There are a few things we would still love to see in the future that would help us automate more.

What recommendations would you give to someone considering this product?

We like being able to filter on personnel for specific periods to see hours spent by the project for billing purposes, and we liked how simple it was to record time on a ticket. Overall, this powerful CRM tool keeps track of all your clients in one location.

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Efficient Service

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