Accelo Customer Reviews 2025 | SoftwareReviews

Accelo

Composite Score

8.2 /10

CX Score

8.4 /10

36 Reviews Write a Review

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What is Accelo?

Accelo is a leading Professional Services Automation (PSA) platform designed to help service organizations accelerate the delivery of exceptional work. Its unparalleled configurability enables seamless alignment with your unique business processes, integrating essential components of traditional PSA solutions. By uniting operational data, project work, and real-time communications in one platform, Accelo provides complete visibility and contextual insights, empowering managers with early issue detection and improved project financials. Accelo combines expertise, technology, and innovation to support teams in their growth and maturity journeys, making it a strategic partner for profitable and

Company Details

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Awards & Recognition

Accelo won the following awards in the Project Portfolio Management - Midmarket category

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5 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2025

5 Top Rated Capabilities

10 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

7 Top Rated Capabilities

11 Top Rated Features

2023

Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

91 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 91%
Negotiation and Contract:: 85%
Conflict Resolution:: 87%
Strategy & Innovation:: 84%
Service Experience:: 89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

4% Negative

4% Neutral

92% Positive

Pros

Reliable
Efficient Service
Unique Features
Caring

Feature Ratings

Average 89

Document Management

Mobile

Project Management

Tasks and Workflow Management

Resource Planning

Risk and Fraud Assessment

Project Portfolio Management

What If Analysis

Analytics and Reporting

Timesheet Management

Lifecycle Management

Vendor Capability Ratings

Average 86

Breadth of Features

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Quality of Features

Ease of Implementation

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Vendor Support

Also Featured in...

Professional Services Automation

Score 7.7

View Accelo in this category (opens in a new tab)

Project Management - Midmarket

Score 7.7

View Accelo in this category (opens in a new tab)

Accelo Screenshots

Accelo Downloads

The Power of Accelo_ Your Complete PSA Platform (1)

Accelo Reviews

Francesco K.

Role: Industry Specific Role
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

My Experience With Accelo

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

For handling Project and Portfolio management, Accelo is amazing.

What is your favorite aspect of this product?

I like that it isn't a complex business solution. Handles project management effortlessly. It's cost forgiving.

What do you dislike most about this product?

No serious flaws. Accelo has been great.

What recommendations would you give to someone considering this product?

For smooth portfolio management, I would recommend new users to try Accelo. Has great features and saves you money.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Nov 2023

Not very user-friendly.

Likeliness to Recommend

5 /10

Pros

Altruistic
Continually Improving Product
Reliable
Performance Enhancing

Cons

Wastes Time
Inhibits Innovation
Commodity Features

Hannah L.

Role: Human Resources
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Mastering Efficiency in Service Management

Likeliness to Recommend

8 /10

What differentiates Accelo from other similar products?

It combines project management, client relationship management, sales, and service delivery into one platform. This sets it apart from other niche software by providing a comprehensive solution for service-based businesses.

What is your favorite aspect of this product?

Accelo's automated time tracking and invoicing capabilities. It has not only saved us countless hours but also improved accuracy in billing

What do you dislike most about this product?

No dislikes for me currently

What recommendations would you give to someone considering this product?

Just Invest in training to ensure your team fully utilizes the platform's capabilities.

Pros

Caring
Reliable
Enables Productivity
Respectful

Accelo

What is Accelo?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Accelo Ratings

86 Likeliness to Recommend

96 Plan to Renew

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Accelo?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Project Management Includes support for elements of individual project management such as phase, task, resource, duration and budget, with Gantt and WBS views.

Tasks and Workflow Management Includes the ability to assign tasks to project personnel and automate workflow between users with control points and sign-offs.

Resource Planning Includes the ability to see which resources have capacity, assign projects and tasks, and to level assignments according to resource schedules and shifts.

Risk and Fraud Assessment Includes the ability to document, mitigate, and respond to project risk conditions across the portfolio and detect instances of potential fraudulent claims.

Project Portfolio Management Includes basic aspects of multi-project, multi-program oversight with comprehensive, high-level reporting on progress and costs.

What If Analysis Includes ability to create test scenarios to see implications of schedule or resource changes, with option to either implement or cancel all.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Timesheet Management Includes ability for resources to log hours against tasks and percentage completed in real time or post hoc.

Lifecycle Management Includes change requests and management, with budget, resource, and scope implications on current project and the portfolio.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Professional Services Automation

Project Management - Midmarket

Accelo Screenshots

Sales

Projects

Tickets

Retainers

Billing

Reports

Integrations

Accelo Downloads

The Power of Accelo_ Your Complete PSA Platform (1)

Accelo Reviews

Francesco K.

My Experience With Accelo

Likeliness to Recommend

Pros

Not very user-friendly.

Likeliness to Recommend

Pros

Cons

Hannah L.

Mastering Efficiency in Service Management

Likeliness to Recommend

Pros

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Feature Ratings

Document Management

Mobile

Project Management

Tasks and Workflow Management

Resource Planning

Risk and Fraud Assessment

Project Portfolio Management

What If Analysis

Analytics and Reporting

Timesheet Management

Lifecycle Management

Vendor Capability Ratings

Breadth of Features

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Quality of Features

Ease of Implementation

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Vendor Support