Accelo Customer Reviews 2024

Accelo

Composite Score

8.2 /10

CX Score

8.6 /10

51 Reviews Write a Review

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What is Accelo?

Accelo is a leading Professional Services Automation (PSA) platform designed to help service organizations accelerate the delivery of exceptional work. Its unparalleled configurability enables seamless alignment with your unique business processes, integrating essential components of traditional PSA solutions. By uniting operational data, project work, and real-time communications in one platform, Accelo provides complete visibility and contextual insights, empowering managers with early issue detection and improved project financials. Accelo combines expertise, technology, and innovation to support teams in their growth and maturity journeys, making it a strategic partner for profitable and

Company Details

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Awards & Recognition

Accelo won the following awards in the Project Management - Midmarket category

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2 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

3 Top Rated Capabilities

9 Top Rated Features

2023

0 Top Rated Capabilities

7 Top Rated Features

2022

Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

4% Negative

2% Neutral

94% Positive

Pros

Efficient Service
Caring
Trustworthy
Acts with Integrity

Feature Ratings

Average 83

Collaboration

Workflow Management

Calendar Integration

Project Invoicing and Accounting Integration

Planning and Scheduling

Email Synchronization & Tracking

Retainer Management

Quote to Project Conversion

Resource Management

Budget Management

Time & Expense Tracking

Vendor Capability Ratings

Average 84

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Ease of Customization

Usability and Intuitiveness

Also Featured in...

Professional Services Automation

Score 8.3

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Project Portfolio Management - Midmarket

Score 8.2

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Accelo Screenshots

Accelo Downloads

The Power of Accelo_ Your Complete PSA Platform (1)

Accelo Reviews

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jun 2021

easy to use and fantastic product

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Darby Lee Y.

Role: C-Level
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Fantastic Product, Great Support!

Likeliness to Recommend

10 /10

What differentiates Accelo from other similar products?

I love the integration with Accelo, it's a one-stop shop with email tracking, invoicing, and project management. My staff doesn't have to jump from different programs and waste time.

What is your favorite aspect of this product?

Invoicing directly from time logged and email tracking!

What do you dislike most about this product?

The invoicing is a little standard and not as customizable as we would hope. However, support and the Executive Team has considered our ideas and what makes it easier for us.

What recommendations would you give to someone considering this product?

Give it a try, we are a long-term customer. Their support is next level, they care about their clients.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ricci D.

Role: Finance
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

I can't function without Accelo! My best friend!

Likeliness to Recommend

10 /10

What differentiates Accelo from other similar products?

I think it can be customized as per the business needs and it's a big factor cause we treat each business differently.

What is your favorite aspect of this product?

Insights vision of budgeting. I wish it to be more understandable but I am loving it already as it helps me with my report.

What do you dislike most about this product?

I can't do bulk scheduling. :( and there are times that when we schedule the staff, we wanted to check how much is left in the budget after hours forecasted has been applied.

What recommendations would you give to someone considering this product?

Make sure to keep everything right from the start to avid clean up in the long run. Have a plan on what you really wanted to see and record and stick to it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Accelo

What is Accelo?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Emotional Footprint Champion

Accelo Ratings

88 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Accelo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Calendar Integration Syncs calendar objects within the integrated email service, which captures the time within the work object.

Project Invoicing and Accounting Integration Create invoice that automatically syncs into accounting software to simplify the billing and invoicing process.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Quote to Project Conversion Converts won quotes into pre-planned projects using project templates.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Budget Management Includes financial planning, cost management, and payroll budgeting.

Time & Expense Tracking Ability to track time for planning and estimating

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Professional Services Automation

Project Portfolio Management - Midmarket

Accelo Screenshots

Sales

Projects

Tickets

Retainers

Billing

Reports

Integrations

Accelo Downloads

The Power of Accelo_ Your Complete PSA Platform (1)

Accelo Reviews

easy to use and fantastic product

Likeliness to Recommend

Pros

Darby Lee Y.

Fantastic Product, Great Support!

Likeliness to Recommend

Pros

Ricci D.

I can't function without Accelo! My best friend!

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Calendar Integration

Project Invoicing and Accounting Integration

Planning and Scheduling

Email Synchronization & Tracking

Retainer Management

Quote to Project Conversion

Resource Management

Budget Management

Time & Expense Tracking

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Ease of Customization

Usability and Intuitiveness