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Accelo Logo
Accelo

Accelo

Composite Score
7.7 /10
CX Score
7.9 /10
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What is Accelo?

Accelo is a leading Professional Services Automation (PSA) platform designed to help service organizations accelerate the delivery of exceptional work. Its unparalleled configurability enables seamless alignment with your unique business processes, integrating essential components of traditional PSA solutions. By uniting operational data, project work, and real-time communications in one platform, Accelo provides complete visibility and contextual insights, empowering managers with early issue detection and improved project financials. Accelo combines expertise, technology, and innovation to support teams in their growth and maturity journeys, making it a strategic partner for profitable and

Company Details

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Awards & Recognition

Accelo won the following awards in the Professional Services Automation category

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Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

93 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

2% Negative
1% Neutral
97% Positive

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Fair

Feature Ratings

Average 86

Security

93

Team Collaboration

90

Time Management

88

Task Management and Workflow

88

Resource Management

88

Project Management

87

Reporting

86

Email Synchronization & Tracking

86

Expense Detail Tracking

85

Billing

84

Retainer Management

83

Vendor Capability Ratings

Average 85

Business Value Created

90

Quality of Features

90

Product Strategy and Rate of Improvement

90

Breadth of Features

89

Ease of Data Integration

88

Ease of Implementation

87

Availability and Quality of Training

87

Ease of IT Administration

80

Vendor Support

80

Usability and Intuitiveness

79

Ease of Customization

78

Accelo Reviews

Khloe F. J.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Optimize and automate your repeatable processes.

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

Accelo is a digital marketing department, thanks to the fact that its features, channelized only in CRM, are absolutely powerful in all aspects involved and can do great work on both sides of the department within the platform. It is implemented in. It is available. Accelo allows you to solve unknown problems with inconsistent questions. For the stable service of the organization, the billing data of each customer registered in the system is managed by this software by compatibility with other platforms with similar functions, emphasizes that it helps to consolidate the input of adjacent information.

What is your favorite aspect of this product?

One of the things I appreciate best about Accelo is its inexpensive initial installation costs and the packaging of different features in the application, which allow us to get higher performance. Accelo is an excellent tool for monitoring client contacts, and it has excellent connection with other platforms to enable effective work, due to the capabilities of the other systems with which this software is compatible.

What do you dislike most about this product?

The procedures involved in each phase of the software's functioning might be confusing, since activities appear to take longer than they should, which can be annoying when you need a speedy result. Due to its extensive sources of different functionalities, Accelo requires a long learning curve to learn how to use this platform properly, which, on the negative side, requires advanced knowledge about the qualities that this software offers for novice users, newcomers to these systematic installations.

What recommendations would you give to someone considering this product?

Accelo is ideally suited to automatically updating customer profiles so that it is easy to observe when the last time an interaction was held, or in terms of comparing information delivered by multiple modes of distribution, one of these emails that are efficient for capabilities of this program. If you are seeking for a program that has significant CRM capabilities, Accelo is unquestionably the finest answer for your needs, as it will cover your large-scale sales targets to ensure a better process in your job.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Sophia C S.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Excellent for organizing and simplifying teamwork

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

The team has confidence that they are focusing on the correct areas thanks to the integrated picture of our main business activities. OOB and bespoke connections with important systems aided in improving internal company efficiency and establishing a foundation for continual development. We utilized Excel before Accelo to keep track of information such as forthcoming event dates, registration deadlines, and presentation submission deadlines. We can manage all of these operations much more efficiently with Accelo.

What is your favorite aspect of this product?

I enjoy how the task management is simple to use and easy to know what the next step is to keep the project operating well. The design is excellent and simple to use, the task manager is excellent, and it can be combined with Outlook, Accelo offers a comprehensive platform for project management, sales, service and CRM operations, it helps our teams to collaborate with a unified perspective of our clients, allowing them to focus on providing smarter, better business results, the Accelo team routinely delivers on their roadmap commitments.

What do you dislike most about this product?

Many critical functionalities are missing from their mobile apps, we can see that they are often updated, but there is still a long way to go before we can utilize it on a daily basis. Due to the limited reporting, a bespoke reporting platform was developed, Accelo is still working on RMM connections and managed services that are typical in our business.

What recommendations would you give to someone considering this product?

Accelo excels in integrating all components of a CRM and keeping the team on track, Accelo support crew is simple to reach and always has the answers you're looking for. Instead of utilizing the mobile app, utilize your mobile browser to view the more functional online version.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Alexandre L.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great tool to streamline project management

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

Previously we utilized Google Sheets to track progress and adjust highlight colors to represent different states. We can now better track progress and control key workflows. The platform's time monitoring function is fantastic. You may open a job and begin it immediately by clicking the Start Timer button, the ability to build a bid and extract time estimates, milestones and tasks down to the actual work is also a big value and far superior to separate quote, time tracking, and invoicing systems.

What is your favorite aspect of this product?

I enjoy all of the capabilities that Accelo provides previously, we had restricted project management options. Now we can quickly create tasks and assign them to certain coworkers. On top of that, we can follow all of the progress with notifications for each stage and email notifications delivered right to our inbox if necessary. Accelo provides a plethora of customization and integration tools to expand its already excellent workflow, which includes easy sales and quoting, project management, time and expenditure monitoring and a plethora of payment choices. Their connections go easily and quickly we use Xero and Box and are simple to set up

What do you dislike most about this product?

A quick search for a particular filter can be a bit confusing. For example, when setting up a new task and needing to make changes or adjustments to that particular task, finding that task is not so fast. This tool is not infinitely customizable. With workflows defined, if you can adapt your business to it, the transition will be much smoother. They make it so useful to different clients in different industries, so you may need to work on completing some quirks in your process with their tools.

What recommendations would you give to someone considering this product?

Consider the following use cases: This software is ideal for project management and CRM. You must pay for beginning services. They answer questions and advise you on the best course of action based on their previous experience with other clients. You saved a lot of time by starting from scratch and not having to read all the manuals and guidelines to find out how or whether you should do something.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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