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Accelo Logo
Accelo

Accelo

Composite Score
8.3 /10
CX Score
8.5 /10
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What is Accelo?

Accelo is a leading Professional Services Automation (PSA) platform designed to help service organizations accelerate the delivery of exceptional work. Its unparalleled configurability enables seamless alignment with your unique business processes, integrating essential components of traditional PSA solutions. By uniting operational data, project work, and real-time communications in one platform, Accelo provides complete visibility and contextual insights, empowering managers with early issue detection and improved project financials. Accelo combines expertise, technology, and innovation to support teams in their growth and maturity journeys, making it a strategic partner for profitable and

Company Details

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Awards & Recognition

Accelo won the following awards in the Professional Services Automation category

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Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

93 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

2% Negative
1% Neutral
97% Positive

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Fair

Feature Ratings

Average 86

Security

93

Team Collaboration

91

Project Management

88

Time Management

88

Resource Management

88

Task Management and Workflow

88

Email Synchronization & Tracking

87

Reporting

86

Expense Detail Tracking

86

Billing

85

Knowledgebase

83

Vendor Capability Ratings

Average 85

Business Value Created

91

Quality of Features

91

Product Strategy and Rate of Improvement

89

Ease of Data Integration

89

Breadth of Features

88

Ease of Implementation

88

Availability and Quality of Training

87

Ease of IT Administration

80

Usability and Intuitiveness

80

Vendor Support

79

Ease of Customization

78

Accelo Reviews

Shirley A.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Help our team share content automatically.

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

Accelo enables me to seem proactive to my clients, guarantees we're hitting all of the key touchpoints, and removes the need for me to control my own calendar. We can spend more time with our customers because to Accelo automation. We utilize practically all technologies for project monitoring, progress tracking, and time and expenditure tracking. We were able to utilize the application from Android and Mac devices.

What is your favorite aspect of this product?

It may assess potential clients and produce automatic postings to get their attention. To speed up the process of sharing our material, the software automatically exchanges information such as files and emails. Campaign and budget management delivers precise project results information. Accelo provides highly professional technical support; they answer quickly and clear up any confusion. It has also kept me from forgetting about follow-ups; the way we have set the triggers prevents this from happening. Furthermore, triggers have completely automated many of the repeated messages to trade partners.

What do you dislike most about this product?

It is difficult to understand how to use all of its tools in a short period of time. Accelo is not inexpensive for businesses in their first year of existence. The user support videos are not correctly updated; occasionally films from the most recent version of the software are still available. I also wish the tablet browser experience was more fluid. I'd love to be able to use Accelo on an iPad without the need for an extra mouse; it would make business travel so much easier.

What recommendations would you give to someone considering this product?

Take the time to examine and rethink your processes; everything must be on the table, and everyone must be ready to change; there is always a better method to get at the same destination, and seeking guidance early is essential. You may include additional applications in your future update; the current version lacks diversity. The program's setup procedure can be a little hard for customers who have never used automated software like this before, so they should simplify it a little more.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Joshua M.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Vanessa D.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Optimize your business, improve project management

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

We presently use Accelo as our primary CRM system and as an exceptional support tool, allowing us to address unknowns with incoherent doubts, for a steady service of our company, the billing data of each of the clients that we have registered in the system, are maintained through this program. We have a lot of meetings, keynotes, and webinars to coordinate across the business. We utilized Excel before Accelo to keep track of information such as forthcoming event dates, registration deadlines, and presentation submission deadlines. We can manage all of these operations much more efficiently with Accelo.

What is your favorite aspect of this product?

You can practically modify it from standard task management to any type of portfolio management based on your needs; the customization choices are virtually endless. Thanks to the features of the other platforms that this software is compatible with, Accelo is a fantastic tool that will let you keep track of customer interactions. It also has wonderful integration with other platforms to ensure efficient work, and it supports what you have designed reasonably well. This leads to a better flow when trading without any systemic hesitancy.

What do you dislike most about this product?

Each email requires a new contact, so if a user contacts the company using multiple email addresses, then the information that will be sent via this method must be distributed in each of these operators, which is a general problem. The processes you have at each stage of the software's operation can be complicated, as tasks seem to take longer than they should, which is a frustrating problem when you want to have a quick result.

What recommendations would you give to someone considering this product?

Instead of utilizing the mobile app, utilize your mobile browser to view the more functional online version. Accelo is well suited to automatically updating customer profiles so that it is easy to see when the last time an interaction was held, or in terms of comparing information by different means of delivery, one of these emails that are efficient for functionalities of this software, including that this digital program is very good as a basic crm system, because it acquires the necessary tools to establish these functions on its platform, and in a quite incredible way.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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