Accelo Logo
Accelo Logo
Accelo

Accelo

Composite Score
8.3 /10
CX Score
8.5 /10
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What is Accelo?

Accelo is a leading Professional Services Automation (PSA) platform designed to help service organizations accelerate the delivery of exceptional work. Its unparalleled configurability enables seamless alignment with your unique business processes, integrating essential components of traditional PSA solutions. By uniting operational data, project work, and real-time communications in one platform, Accelo provides complete visibility and contextual insights, empowering managers with early issue detection and improved project financials. Accelo combines expertise, technology, and innovation to support teams in their growth and maturity journeys, making it a strategic partner for profitable and

Company Details

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Awards & Recognition

Accelo won the following awards in the Professional Services Automation category

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Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

93 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

2% Negative
1% Neutral
97% Positive

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Fair

Feature Ratings

Average 86

Security

93

Team Collaboration

91

Project Management

88

Time Management

88

Resource Management

88

Task Management and Workflow

88

Email Synchronization & Tracking

87

Reporting

86

Expense Detail Tracking

86

Billing

85

Knowledgebase

83

Vendor Capability Ratings

Average 85

Business Value Created

91

Quality of Features

91

Product Strategy and Rate of Improvement

89

Ease of Data Integration

89

Breadth of Features

88

Ease of Implementation

88

Availability and Quality of Training

87

Ease of IT Administration

80

Usability and Intuitiveness

80

Vendor Support

79

Ease of Customization

78

Accelo Reviews

Peyton M.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Improve automation, efficiency and productivity.

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

Accelo is making additional time available to our staff so that they may contribute in other areas of the business. Time is taken away from project management chores and other areas, allowing our team to focus on external client business. Accelo has been able to clearly identify where we are overdelivering on tasks and clients - we have been able to track where we are spending more time than predicted and, as a result, change our company pricing and delivery where necessary.

What is your favorite aspect of this product?

Accelo has a highly rational working style that complements its automation wonderfully. You may also customize the capacity levels on the schedule boards, making Accelo extremely adaptable to your specific company requirements. There are several possibilities for the reports, so there is always something accessible for what you require. Accelo is fantastic software with good customer service. We've seen various benefits from adopting Accelo, including more time today because to the automated procedures and project management capabilities.

What do you dislike most about this product?

When you first start using Accelo, it might be difficult to grasp. From the time we purchased and tested the program, we had difficulty using it efficiently. When faults and issues arise in Accelo, it takes a lot of effort to figure out what the problem is, and remedies might take a long time. When the problem is little, this can be quite aggravating; but, when an issue emerges that impacts the way your organization operates, this can become a huge issue.

What recommendations would you give to someone considering this product?

The easiest approach to find out if it's appropriate for you is to give it a go. Everyone's company demands are different, but Accelo can be adapted to your specifications. Use Accelo extensive resources to ensure that all modules and language are correct from the start. Have someone who is well-versed in Accelo train other team members.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Noah B.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Excellent for organizing and managing projects.

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

Accelo new reporting tools have enabled us to collect a lot more data, allowing us to create KPIs. Furthermore, it has assisted us in tracking hours in a very precise manner, which will assist us in ensuring that all of our labor is lucrative. I can neatly organize my work and swiftly review them all. It's simple to filter my projects and tasks based on who I allocated them to, and the search option is nice and useful if I need to find anything special. Accelo is very quick, so it can keep up with me when I'm in a rush and have a lot to accomplish.

What is your favorite aspect of this product?

Accelo is continually being updated, and the growth of reporting and customisation has enabled us to gather additional operational data. There are several features to accommodate various preferences. I can fine-tune my Accelo board based on what I want from my experience. I enjoy the bookmark on the home page because it inspires me when I need it. I really enjoy how the scheduling system shows how much time is on someone's schedule using a graph. The ability to automatically confirm or schedule tasks is also quite useful.

What do you dislike most about this product?

It might be difficult at times due to the chaos of everything on the screen. I find that there are too many stages involved in updating any schedule when using the schedule function, and it may be unpleasant to spend so much time on something that someone might fix with better code. However, our selections have grown since the first time we checked in.

What recommendations would you give to someone considering this product?

Accelo is a fantastic solution for managing everything (workflow, time tracking, CRM, sales/marketing, and so on) in one location. It is critical to configure Accelo correctly by knowing what each report need to perform properly, as going back and fixing problems might take a long time. Make sure you're familiar with all of the numerous ways to utilize Accelo; certain aspects took me a while to figure out. To prevent receiving too many email messages, experiment with alternative methods of using Accelo and examine your notification choices.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Lee G.

  • Role: Public Sector
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Accelo offers whole lot of functionalities.

Likeliness to Recommend

10 /10

What differentiates Accelo from other similar products?

The client work management software provides you with a complete view of your most recent company data and financial performance with an emphasis on time and money. You never need to ask for a status update because client conversations, activities, and work are all centralized on a single platform.

What is your favorite aspect of this product?

Accelo has done a good job of keeping client information organized, making it simple to send out sales quotations, and handling payments. Additionally, it has prevented us from overbooking our workers by keeping us organized as we look at new customer assignments. The capacity of Accelo to track monthly budget on retainers and carry over funds to next months is amazing.

What do you dislike most about this product?

The more precise ability to shift invoices around when created within Accelo would be my only complaint. The ability to relocate or convert tasks produced in the kanban task board into tickets, projects, etc.

What recommendations would you give to someone considering this product?

Once everything is in place, your business will operate beautifully throughout the client interaction—from quoting to selling to administration. I may monitor my team members' emails and respond on their behalf when they go on vacation. Additionally, it has prevented me from skipping follow-ups. It just won't happen due to the way the triggers have been constructed.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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