Accelo Customer Reviews 2024

Accelo

Composite Score

8.3 /10

CX Score

8.5 /10

49 Reviews Write a Review

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What is Accelo?

Accelo is a leading Professional Services Automation (PSA) platform designed to help service organizations accelerate the delivery of exceptional work. Its unparalleled configurability enables seamless alignment with your unique business processes, integrating essential components of traditional PSA solutions. By uniting operational data, project work, and real-time communications in one platform, Accelo provides complete visibility and contextual insights, empowering managers with early issue detection and improved project financials. Accelo combines expertise, technology, and innovation to support teams in their growth and maturity journeys, making it a strategic partner for profitable and

Company Details

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Awards & Recognition

Accelo won the following awards in the Professional Services Automation category

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8 Top Rated Capabilities

15 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

13 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

14 Top Rated Features

2022

Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

93 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

2% Negative

1% Neutral

97% Positive

Pros

Reliable
Enables Productivity
Effective Service
Fair

Feature Ratings

Average 86

Security

Team Collaboration

Project Management

Time Management

Resource Management

Task Management and Workflow

Email Synchronization & Tracking

Reporting

Expense Detail Tracking

Billing

Knowledgebase

Vendor Capability Ratings

Average 85

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Ease of Customization

Also Featured in...

Project Management - Midmarket

Score 8.2

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Project Portfolio Management - Midmarket

Score 8.2

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Accelo Screenshots

Accelo Downloads

The Power of Accelo_ Your Complete PSA Platform (1)

Accelo Reviews

Martin G.

Role: C-Level
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

We can do everything we need with Accelo. Love it!

Likeliness to Recommend

10 /10

What differentiates Accelo from other similar products?

Customisation and Workflow Management

What is your favorite aspect of this product?

Workflow Automation

What do you dislike most about this product?

Email Interface when compared to Gmail. It is difficult to get users to switch to only using Accelo Inbox for all business emails

What recommendations would you give to someone considering this product?

Know your workflow first. Spend the time defining how work moves through your organization and the steps and actions that need to happen. Then implement that in Accelo. The Accelo implementation is the easy part.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Andrew L.

Role: C-Level
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Powerful customization, but buggy and old

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

I wasn't able to find anything else like it when I looked. There are definitely apps out there that perform better in one particular category, but as an all-in-one I'm not sure who the actual competitors are.

What is your favorite aspect of this product?

All of our data is in one place. From CRM and Deals, to Projects, Retainers, and tasks, we're able to keep everything in one place.

What do you dislike most about this product?

It can be buggy, as in the software doesn't always seem to behave in the way that the technical documentation indicates that it will. This means that some of the features that are there aren't usable, which is incredibly frustrating. Development is also slow compared with other apps, and I'm worried that it will be passed up in time.

What recommendations would you give to someone considering this product?

Good for teams that have the ability to customize products, but don't want or need the ability for complete customization. Check out the Community Forum and idea board for shortalls and other customer issues.

Pros

Enables Productivity
Unique Features
Respectful
Includes Product Enhancements

Cons

Slower Product Innovation
Inhibits Innovation
Less Generous

Tim S.

Role: C-Level
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Great single platform operations system.

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

The breadth of features, and automation/triggers

What is your favorite aspect of this product?

Time management, ease of finding time logged, and basic reporting functions

What do you dislike most about this product?

Invoicing a bit rigid, and lacks audit trail for editing invoices. Glitches in some invoices.

What recommendations would you give to someone considering this product?

Go for it. Make use of all the features you can, probably get help with implementation from get go, rather than DIY approach.

Pros

Trustworthy
Saves Time
Fair
Acts with Integrity

Cons

Charges for Enhancements
Leverages Incumbent Status

Accelo

What is Accelo?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Accelo Ratings

88 Likeliness to Recommend

93 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Accelo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Security Permits customers to use their identity provider of choice to manage their sign on

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Project Management Plan all resources needed to execute projects

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Resource Management Define and manage skillsets and align to specific blueprints/workshops, easily adjust and delete bookings based on resource utilization and staffing needs

Task Management and Workflow Supports triggers and events for process automation.

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Reporting Straightforward data storage with ability to create any reports easily.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Billing Includes invoice management, time capture, and expense tracking.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Project Management - Midmarket

Project Portfolio Management - Midmarket

Accelo Screenshots

Sales

Projects

Tickets

Retainers

Billing

Reports

Integrations

Accelo Downloads

The Power of Accelo_ Your Complete PSA Platform (1)

Accelo Reviews

Martin G.

We can do everything we need with Accelo. Love it!

Likeliness to Recommend

Pros

Andrew L.

Powerful customization, but buggy and old

Likeliness to Recommend

Pros

Cons

Tim S.

Great single platform operations system.

Likeliness to Recommend

Pros

Cons

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ConnectWise PSA

Feature Ratings

Security

Team Collaboration

Project Management

Time Management

Resource Management

Task Management and Workflow

Email Synchronization & Tracking

Reporting

Expense Detail Tracking

Billing

Knowledgebase

Vendor Capability Ratings

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Ease of Customization