Accelo Customer Reviews 2024

Accelo

Composite Score

8.3 /10

CX Score

8.5 /10

49 Reviews Write a Review

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What is Accelo?

Accelo is a leading Professional Services Automation (PSA) platform designed to help service organizations accelerate the delivery of exceptional work. Its unparalleled configurability enables seamless alignment with your unique business processes, integrating essential components of traditional PSA solutions. By uniting operational data, project work, and real-time communications in one platform, Accelo provides complete visibility and contextual insights, empowering managers with early issue detection and improved project financials. Accelo combines expertise, technology, and innovation to support teams in their growth and maturity journeys, making it a strategic partner for profitable and

Company Details

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Awards & Recognition

Accelo won the following awards in the Professional Services Automation category

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8 Top Rated Capabilities

15 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

13 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

14 Top Rated Features

2022

Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

93 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

2% Negative

1% Neutral

97% Positive

Pros

Reliable
Enables Productivity
Effective Service
Fair

Feature Ratings

Average 86

Security

Team Collaboration

Project Management

Time Management

Resource Management

Task Management and Workflow

Email Synchronization & Tracking

Reporting

Expense Detail Tracking

Billing

Knowledgebase

Vendor Capability Ratings

Average 85

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Ease of Customization

Also Featured in...

Project Management - Midmarket

Score 8.2

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Project Portfolio Management - Midmarket

Score 8.2

View Accelo in this category (opens in a new tab)

Accelo Screenshots

Accelo Downloads

The Power of Accelo_ Your Complete PSA Platform (1)

Accelo Reviews

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Aug 2021

Allowed us to consolidate from 4 platforms to 1.

Likeliness to Recommend

7 /10

Pros

Helps Innovate
Friendly Negotiation
Continually Improving Product
Enables Productivity

Marc A.

Role: C-Level
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Great PSA platform to run your business

Likeliness to Recommend

10 /10

What differentiates Accelo from other similar products?

Accelo is by far the most robust platform

What is your favorite aspect of this product?

Automated billing, companywide access to email communication with clients, time tracking

What do you dislike most about this product?

The client portal

What recommendations would you give to someone considering this product?

Be prepared to invest the time. It's powerful software so it requires a lot of time to customize but that is also the benefit.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Micah T.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Brings all the key functions together in one app

Likeliness to Recommend

10 /10

What differentiates Accelo from other similar products?

I evaluated over 85 different services and apps and almost built my own from the ground up until I found Accelo. This is the only product I could find that brought everything from quotes to billing, CRM, project/task management, time recording, expenses, etc. into one cohesive app. The workflow is consistent from beginning to end of the project life-cycle and there's no re-entering information or klugey API bridges between services.

What is your favorite aspect of this product?

All my business work is in one place! When I generate a quote, it's converted into a job with tasks and time budgets in one click, then billing happens in one click. The information flows well and is gathered together to make our work easy and not spend time on data entry.

What do you dislike most about this product?

It's a bit locked in when it comes to reporting and some customization. Most of the reporting is single step filtering and presentation (ex: I can't make a list of companies with outstanding invoices), but I haven't found a need I haven't been able to accomplish with their existing features and the support from their implementation team worked hard to help customize the product to work for me.

What recommendations would you give to someone considering this product?

Definitely pay for the startup services! They bring so much experience helping companies customize the product to accomplish their needs the price is well worth it. I would have spent days reading all the guides and user groups, when it was a five minute question to my support guy.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Cons

Charges for Enhancements

Accelo

What is Accelo?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Accelo Ratings

88 Likeliness to Recommend

93 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Accelo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Security Permits customers to use their identity provider of choice to manage their sign on

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Project Management Plan all resources needed to execute projects

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Resource Management Define and manage skillsets and align to specific blueprints/workshops, easily adjust and delete bookings based on resource utilization and staffing needs

Task Management and Workflow Supports triggers and events for process automation.

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Reporting Straightforward data storage with ability to create any reports easily.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Billing Includes invoice management, time capture, and expense tracking.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Project Management - Midmarket

Project Portfolio Management - Midmarket

Accelo Screenshots

Sales

Projects

Tickets

Retainers

Billing

Reports

Integrations

Accelo Downloads

The Power of Accelo_ Your Complete PSA Platform (1)

Accelo Reviews

Allowed us to consolidate from 4 platforms to 1.

Likeliness to Recommend

Pros

Marc A.

Great PSA platform to run your business

Likeliness to Recommend

Pros

Micah T.

Brings all the key functions together in one app

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Security

Team Collaboration

Project Management

Time Management

Resource Management

Task Management and Workflow

Email Synchronization & Tracking

Reporting

Expense Detail Tracking

Billing

Knowledgebase

Vendor Capability Ratings

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Ease of Customization