In Partnership With SelectHub
What is Accelo?
Accelo is a leading Professional Services Automation (PSA) platform designed to help service organizations accelerate the delivery of exceptional work. Its unparalleled configurability enables seamless alignment with your unique business processes, integrating essential components of traditional PSA solutions. By uniting operational data, project work, and real-time communications in one platform, Accelo provides complete visibility and contextual insights, empowering managers with early issue detection and improved project financials. Accelo combines expertise, technology, and innovation to support teams in their growth and maturity journeys, making it a strategic partner for profitable and
Company Details
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In Partnership With SelectHub
Accelo Ratings
Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
93 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Accelo?
Pros
- Reliable
- Enables Productivity
- Effective Service
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Security
Team Collaboration
Project Management
Time Management
Resource Management
Task Management and Workflow
Email Synchronization & Tracking
Reporting
Expense Detail Tracking
Billing
Knowledgebase
Vendor Capability Ratings
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Ease of Customization
Also Featured in...
Sales
Projects
Tickets
Retainers
Billing
Reports
Integrations
Accelo Reviews
policarp e.
- Role: Operations
- Industry: Healthcare
- Involvement: End User of Application
Submitted May 2022
Authentic Solution for Project Management
Likeliness to Recommend
What differentiates Accelo from other similar products?
Accelo PSA has a clear way of supporting business projects, more so the operations that foster the growth and the profits that a company require.
What is your favorite aspect of this product?
More so, Accelo PSA creates a lasting engagement, where the applications set for automation are well tested and properly affirmed.
What do you dislike most about this product?
Accelo PSA is the tool for proper project control, there is the finance sharing and task management..
What recommendations would you give to someone considering this product?
Accelo PSA includes different computations in directing the operations that saves on time, finances and business activities.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Bradley S.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2022
Poor support, inability to implement new features
Likeliness to Recommend
What differentiates Accelo from other similar products?
They merged project management and ticketing into one platform and had a straight forward timer that helped us accurately report on time spent per ticket and per project. Certainly not unique but the timer was a nice feature several players in this space lack and I find value in
What is your favorite aspect of this product?
The time keeping and ability to create different customers to get a feel for how much time was being spent on each client was a nice feature
What do you dislike most about this product?
The user interface looked dated. It lacked a client facing portal, the reporting was not user friendly and in what did work was not very useful to get a sense of SLAs and such on the ticketing side. It lacked the ability to have automated responses or automate workflows. Features that the community requested seemed to eternally be “on the roadmap” but they never seemed to deliver. Ultimately we left their platform for a vendor who executed on and delivered the features we valued listed above.
What recommendations would you give to someone considering this product?
Get clear in writing what your expectations are. Our turn up process wasn’t the best and they never checked in with us other than to renew. This could be a much better product. I would also make sure to check if you have existing ticketing data that they have the ability to easily import it.
Pros
- Transparent
- Reliable
- Enables Productivity
- Security Protects
Cons
- Slower Product Innovation
- Less Respectful
- Less Caring
Please tell us why you think this review should be flagged.
Julio R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2022
Easy to use, set up and administer.
Likeliness to Recommend
What differentiates Accelo from other similar products?
Is by far the most easy to use and set up and administer.
What is your favorite aspect of this product?
Again, this solution is by far the most easy to use, set up and administer.
What do you dislike most about this product?
The system feels laggy sometimes for some reason and the missing & symbol is very strange as well.
What recommendations would you give to someone considering this product?
If you have a small company in needs of a product that get all done very easy, you can't go wrong with this.
Pros
- Reliable
- Saves Time
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
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