Customer Service - Midmarket
Top Helpshift Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

The Conversational Customer Service Platform. Deliver next-generation digital experiences with personalized conversations powered by AI. Helpshift enables you to provide real-time, conversational and messaging-based experiences across the customer journey. By harnessing the power of machine learning, AI, and chatbots, Helpshift enables your team to deliver dramatically better service at scale while improving efficiency and cost.

7.2

Composite
Score

+73

Emotional
Footprint

23

Reviews

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Best Alternatives and Competitors to Helpshift

Compare how Helpshift stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

Zoho

Zoho Desk

8.9

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Score

+94

Emotional
Footprint

83

Reviews

Reviews Say

Compared to Helpshift, Zoho Desk is:

More Transparent

More Caring

More Inspiring

More Reliable

More Efficient

Easier to Customize

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In Partnership with SelectHub

LiveChat

LiveChat HelpDesk

8.7

Composite
Score

+94

Emotional
Footprint

46

Reviews

Reviews Say

Compared to Helpshift, LiveChat HelpDesk is:

More Caring

More Transparent

More Efficient

Easier to Customize

Better at Support

More Inspiring

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In Partnership with SelectHub

Front

Front

8.4

Composite
Score

+98

Emotional
Footprint

36

Reviews

Reviews Say

Compared to Helpshift, Front is:

More Transparent

More Caring

More Inspiring

Easier to Implement

More Innovative

More Reliable

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In Partnership with SelectHub

Help Scout

Help Scout

7.7

Composite
Score

+81

Emotional
Footprint

64

Reviews

Reviews Say

Compared to Helpshift, Help Scout is:

More Caring

More Transparent

More Efficient

Easier to Implement

Less Innovative

Less Inspiring

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In Partnership with SelectHub

Kustomer

Kustomer

7.5

Composite
Score

+93

Emotional
Footprint

23

Reviews

Reviews Say

Compared to Helpshift, Kustomer is:

More Transparent

More Caring

More Efficient

More Inspiring

More Innovative

More Reliable

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In Partnership with SelectHub

ManageEngine

SupportCenter Plus

7.3

Composite
Score

+82

Emotional
Footprint

47

Reviews

Reviews Say

Compared to Helpshift, SupportCenter Plus is:

More Transparent

More Caring

More Efficient

Easier to Customize

Easier to Implement

Better at Support

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In Partnership with SelectHub

Kayako

Kayako

7.3

Composite
Score

+77

Emotional
Footprint

24

Reviews

Reviews Say

Compared to Helpshift, Kayako is:

More Transparent

More Caring

More Reliable

Easier to Customize

Harder to Use

Worse at Support

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In Partnership with SelectHub

HappyFox

HappyFox

7.2

Composite
Score

+67

Emotional
Footprint

13

Reviews

Reviews Say

Compared to Helpshift, HappyFox is:

Easier to Customize

More Caring

Less Transparent

Less Inspiring

Less Reliable

Less Respectful

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In Partnership with SelectHub

Most Popular Helpshift Comparisons