HappyFox Customer Reviews 2024

HappyFox

Composite Score

7.2 /10

CX Score

7.0 /10

13 Reviews Write a Review

Get Demo

In Partnership With SelectHub

Claim Software

What is HappyFox?

Meet HappyFox, a practical help desk and customer support software solution. Reduce chaos and bring order to your support process with a robust support ticket system, self-service knowledge base and community forums. Bring email, web, chat and phone requests together painlessly.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

HappyFox Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HappyFox.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

4
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+67 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HappyFox?

0% Negative

22% Neutral

78% Positive

Pros

Enables Productivity
Helps Innovate
Continually Improving Product
Performance Enhancing

Cons

Less Transparent
Charges for Enhancements
Under Delivered

Feature Ratings

Average 87

Customer Community Management

Customer Service Workflow Management

Agent Collaboration

Customer Service Knowledge Management

Customer Self Service Capabilities

Contact Center Integration

Agent Scripting

Multi Channel Support

Mobile Customer Care

Intelligent Search

Analytics and Reporting

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Business Value Created

Quality of Features

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

HappyFox Reviews

Benjamin K.

Role: Operations
Industry: Not for Profit
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Oct 2024

I love how easy and intuitive it is to use

Likeliness to Recommend

10 /10

What differentiates HappyFox from other similar products?

How easy it is to set up the customer knowledge base and their friendly and responsive customer support

What is your favorite aspect of this product?

How intuitive it is to use

What do you dislike most about this product?

That there is no integration with Instagram or TikTok. It would be nice to have an easier setting to send copies of the message replies be sent to the email channel's inbox

What recommendations would you give to someone considering this product?

I highly recommend Happyfox because their customer service is exceptional and the user interface is very easy and intuitive to use

Pros

Trustworthy
Efficient Service
Caring
Saves Time

Bret G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Standard service desk software

Likeliness to Recommend

6 /10

What differentiates HappyFox from other similar products?

I found little that makes HappyFox stand out from other service desk software that I've used.

What is your favorite aspect of this product?

Support is extremely responsive, and any issues or questions that I had could often be resolved by a life chat agent. We also required a lot of customization to integrate HappyFox with our other software, and they were very responsive and hands on with assisting us in connecting our different systems.

What do you dislike most about this product?

Reporting was extremely clunky and limited. Customizing field options could also become cumbersome if you were populating drop down options with many choices.

What recommendations would you give to someone considering this product?

If you're looking for a straightforward service desk software and this is in your budget, it's a solid choice.

Pros

Respectful
Continually Improving Product
Performance Enhancing
Enables Productivity

Cons

Less Transparent
Charges for Enhancements
Less Reliable

Luswepo S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Comprehensive and user-friendly, room for UI-impro

Likeliness to Recommend

10 /10

What differentiates HappyFox from other similar products?

HappyFox stands out from other similar products due to its intuitive user interface, customizable workflows, and robust automation features. It offers seamless integration with third-party tools and provides strong multi-channel support, including email, chat, and social media. Additionally, its reporting and analytics tools are comprehensive, making it ideal for organizations looking to streamline their support operations while gaining deeper insights into performance.

What is your favorite aspect of this product?

My favorite aspect of HappyFox is its powerful automation capabilities, which allow for efficient ticket management and workflow customization. This feature saves time by automating repetitive tasks, ensuring that the support process runs smoothly and more efficiently.

What do you dislike most about this product?

What I dislike most about HappyFox is the occasional complexity in its user interface. While the platform is feature-rich, navigating through certain settings or customizing workflows can feel overwhelming, especially for new users or those unfamiliar with the system.

What recommendations would you give to someone considering this product?

For someone considering HappyFox, I would recommend taking advantage of the free trial to explore its features and determine how well it fits your needs. Spend time learning the automation tools and customizing workflows to get the most out of the platform. Also, be prepared for a learning curve with the user interface, but once you get accustomed to it, the system becomes very efficient for managing support operations.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

HappyFox

What is HappyFox?

Company Details

Book a Free Demo Today!

Awards & Recognition

HappyFox Ratings

87 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+67 Net Emotional Footprint

How much do users love HappyFox?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Community Management Creation and management of branded and focussed user communities.

Customer Service Workflow Management Ticketing and case management capabilities. Automated assignment and escalation, decision trees, guided resolution wizards (ideally GUI drag-and-drop).

Agent Collaboration Supports live collaboration between agent and customers, among customers (e.g. forums), and among service professionals (e.g. team-based customer service).

Customer Service Knowledge Management Customer and/or agent-facing knowledgebase and search capabilities offered or through 3rd party integrations.

Customer Self Service Capabilities Customer-facing resolution wizards and guidance, community forums or integrations through 3rd part integrations.

Contact Center Integration Agent desktop, CTI integration. Call scripting, call queuing, prioritization by different support channels.

Agent Scripting Recommend resolution steps to agents based on machine learning or AI.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Mobile Customer Care Can create custom-branded service applications for customers on a mobile device (preferably native application rather than a responsive design site).

Intelligent Search Knowledgebase search with content indexing, and search of external content repositories. Proactive search and auto-suggestions. Natural language processing.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

HappyFox Reviews

Benjamin K.

I love how easy and intuitive it is to use

Likeliness to Recommend

Pros

Bret G.

Standard service desk software

Likeliness to Recommend

Pros

Cons

Luswepo S.

Comprehensive and user-friendly, room for UI-impro

Likeliness to Recommend

Pros

Most Popular HappyFox Comparisons

Zoho Desk

Help Scout

SupportCenter Plus

LiveChat HelpDesk

Front

Kayako

4
Since last award

Feature Ratings

Customer Community Management

Customer Service Workflow Management

Agent Collaboration

Customer Service Knowledge Management

Customer Self Service Capabilities

Contact Center Integration

Agent Scripting

Multi Channel Support

Mobile Customer Care

Intelligent Search

Analytics and Reporting

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Business Value Created

Quality of Features

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training