Top Helpshift Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
The Conversational Customer Service Platform. Deliver next-generation digital experiences with personalized conversations powered by AI. Helpshift enables you to provide real-time, conversational and messaging-based experiences across the customer journey. By harnessing the power of machine learning, AI, and chatbots, Helpshift enables your team to deliver dramatically better service at scale while improving efficiency and cost.
Common Features
Analytics and Reporting | Customer Self Service Capabilities | Customer Service Knowledge Management | Multi Channel Support | Customer Service Workflow Management | Contact Center Integration | Intelligent Search | Customer Community Management | Mobile Customer Care | Agent Collaboration | Agent Scripting
7.2
Composite
Score
+74
Emotional
Footprint
23
Reviews
Best Alternatives and Competitors to Helpshift
Compare how Helpshift stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
Zoho
Zoho Desk
8.9
Composite
Score
+94
Emotional
Footprint
83
Reviews
Reviews Say
Compared to Helpshift, Zoho Desk is:
More Transparent
More Caring
More Inspiring
More Reliable
More Efficient
Easier to Customize
Zoho Desk's knowledge management software is known for the built-in setup of a customizable multi-brand help center and a multi-lingual Knowledge Base. It serves as a platform to manage and share knowledge online in a way that is beneficial for both customers and businesses.
LiveChat
LiveChat HelpDesk
8.7
Composite
Score
+94
Emotional
Footprint
46
Reviews
Reviews Say
Compared to Helpshift, LiveChat HelpDesk is:
More Caring
More Transparent
More Efficient
Easier to Customize
Better at Support
More Inspiring
HelpDesk is a solution designed to simplify how your team handles customer communication. Personalized and precise messages will upgrade your customer experience. HelpDesk gives you the tools you need to manage your communication in one app.
Front
Front
8.4
Composite
Score
+98
Emotional
Footprint
36
Reviews
Reviews Say
Compared to Helpshift, Front is:
More Transparent
More Caring
More Inspiring
Easier to Implement
More Innovative
More Reliable
Front is a hub for all things customer communication. Front combines the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM.
Issuetrak
Issuetrak
7.9
Composite
Score
+95
Emotional
Footprint
24
Reviews
Reviews Say
Compared to Helpshift, Issuetrak is:
More Transparent
More Caring
More Inspiring
More Efficient
More Reliable
Easier to Customize
Issuetrak streamlines all of your customer support operations, helping you confidently manage the people and processes that ensure your customers stay satisfied. Streamline your customer & employee complaint management process with effortless, automated ticket assignment, escalation rules, and notifications that keep everyone informed from submission to resolution.
Help Scout
Help Scout
7.7
Composite
Score
+81
Emotional
Footprint
64
Reviews
Reviews Say
Compared to Helpshift, Help Scout is:
More Caring
More Transparent
More Efficient
Easier to Implement
Less Innovative
Less Inspiring
Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, all for one low price. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Kustomer
Kustomer
7.5
Composite
Score
+93
Emotional
Footprint
23
Reviews
Reviews Say
Compared to Helpshift, Kustomer is:
More Transparent
More Caring
More Efficient
More Inspiring
More Innovative
More Reliable
Kustomer is the customer service CRM platform helping contact centers and businesses reimagine service and support in today’s customer-first world. Kustomer enables personalized, efficient and effortless customer and agent experiences by delivering unprecedented views of a customer's history, facilitating continuous omnichannel conversations and using intelligence to automate repetitive tasks and surface knowledge.
ManageEngine
SupportCenter Plus
7.3
Composite
Score
+82
Emotional
Footprint
47
Reviews
Reviews Say
Compared to Helpshift, SupportCenter Plus is:
More Transparent
More Caring
More Efficient
Easier to Customize
Easier to Implement
Better at Support
SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
Kayako
Kayako
7.3
Composite
Score
+77
Emotional
Footprint
24
Reviews
Reviews Say
Compared to Helpshift, Kayako is:
More Transparent
More Caring
More Reliable
Easier to Customize
Harder to Use
Worse at Support
Kayako’s helpdesk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations that come through any channel. Support customers better, and stay personal as you grow.
HappyFox
HappyFox
7.2
Composite
Score
+67
Emotional
Footprint
13
Reviews
Reviews Say
Compared to Helpshift, HappyFox is:
Easier to Customize
More Caring
Less Transparent
Less Inspiring
Less Reliable
Less Respectful
Meet HappyFox, a practical help desk and customer support software solution. Reduce chaos and bring order to your support process with a robust support ticket system, self-service knowledge base and community forums. Bring email, web, chat and phone requests together painlessly.
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