Zoho Social Logo Award Winner Product Badge
Zoho Social Logo Award Winner Product Badge
Zoho

Zoho Social

9.0 /10
Category
Zoho Social
9.0 /10

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Zoho Social is from Zoho.com—a suite of 40+ products trusted by 30+ Mn users.

Company Details


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Awards & Recognition

Zoho Social won the following awards in the Social Media Management - Midmarket category

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Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

0% Negative
4% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Friendly Negotiation

Feature Ratings

Average 85

Social Media Channel Integration Inbound

88

Social Media Channel Integration Outbound

86

Campaign Execution

86

Social Moderation and Workflow Management

86

Social Post Archival

85

Social Response Management

85

Dashboards and Visualization

85

Sentiment Analysis

84

Trend Analysis

83

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Quality of Features

86

Ease of Customization

86

Usability and Intuitiveness

85

Ease of Data Integration

85

Business Value Created

85

Breadth of Features

84

Ease of IT Administration

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

80

Zoho Social Reviews

Danielle A.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

The Zoho social app is a fantastic tool

Likeliness to Recommend

9 /10

What differentiates Zoho Social from other similar products?

It has a lower price than other programs

What is your favorite aspect of this product?

Zoho Social allows you to manage all of your social media accounts in one place. An experienced digital marketer, I've tried every platform out there, including the "big brands" that charge more for less. Comparatively, Zoho Social features a more user-friendly and modern UI. Zoho Social meets all of my requirements and more! For the first time, I've found a social media management software that lets me manage my Google My Business account, which I believe vital. Among these features are detailed statistics, post scheduling, and the ability to manage all social media messages in one spot. I'm excited to see what new features come out.

What do you dislike most about this product?

It's been difficult for me to tailor Zoho Social to our specific needs. The Publishing Calendar is only available in the Professional plan, which is the next step up from the Standard plan. I don't think it makes sense to pay for extra services like more brands and team members if I just need one of them. During my first contact with their customer care staff, they informed me that they do not enable any customization and that the features of each package are predetermined. Zoho Social may have been the ideal social media management tool for me had it not been for this issue.

What recommendations would you give to someone considering this product?

Using Zoho social, you can keep tabs on all of your social media accounts from an one location. It is dependable and trustworthy.

Pros

  • Helps Innovate
  • Unique Features
  • Efficient Service
  • Effective Service

Brandon M.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

It's easier than other Social Media marketing apps

Likeliness to Recommend

8 /10

What differentiates Zoho Social from other similar products?

it is easy to use and configure.

What is your favorite aspect of this product?

It includes functionality from more expensive systems like Hootsuite, SocialPilot, Sprout Social, etc. Despite not laying out everything, they do a good job. Instagram Direct Publishing is one of the program's most crucial features. Previously, every tool I utilized required me to download an app and manually post to my YouTube channel. Scheduling is a breeze. Account Management is a breeze. The gadget is simple to use but very effective. It is less costly than most other tools and has more functionality than some of the more expensive ones.

What do you dislike most about this product?

It took some getting accustomed to the platform selection even though I appreciate the user interface (this was just not intuitive to me for some reason). As long as I keep using it, I don't see this being an issue...

What recommendations would you give to someone considering this product?

Zoho Social is great for anybody or any organization that wants to manage many social media accounts more effectively and more efficiently; it streamlines many aspects related to brand management, monitoring, assessment, and improvement. To sum it up, I think it's fantastic.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service
  • Inspires Innovation

Angelina S.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Great platform for any size business

Likeliness to Recommend

9 /10

What differentiates Zoho Social from other similar products?

1. Easy to use. 2. It is intuitive. 3. The learning curve is smooth.

What is your favorite aspect of this product?

1. Allows scheduling in bulk. 2. Performs analytics very well. 3. Multichannel publishing. 4. Zoho socials is able to make smart recommendations for maximum exposure of posts. 5. Reports are easy to understand. 6. It is great for analytics.

What do you dislike most about this product?

Zoho socials has rich features that are fully functional, I have found nothing to dislike.

What recommendations would you give to someone considering this product?

I highly recommend Zoho Socials, it is a powerful solution for social media management. In a day and age where pushing brands on social media is the norm, this is the platform to go to to ensure that you are able to engage client pools and gain leads.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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