Zoho Social Logo Award Winner Product Badge
Zoho Social Logo Award Winner Product Badge
Zoho

Zoho Social

9.0 /10
Category
Zoho Social
9.0 /10

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Zoho Social is from Zoho.com—a suite of 40+ products trusted by 30+ Mn users.

Company Details


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Awards & Recognition

Zoho Social won the following awards in the Social Media Management - Midmarket category

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Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

0% Negative
4% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Friendly Negotiation

Feature Ratings

Average 85

Social Media Channel Integration Inbound

88

Social Media Channel Integration Outbound

86

Campaign Execution

86

Social Moderation and Workflow Management

86

Social Post Archival

85

Social Response Management

85

Dashboards and Visualization

85

Sentiment Analysis

84

Trend Analysis

83

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Quality of Features

86

Ease of Customization

86

Usability and Intuitiveness

85

Ease of Data Integration

85

Business Value Created

85

Breadth of Features

84

Ease of IT Administration

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

80

Zoho Social Reviews

Susang R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Best social media automation tool

Likeliness to Recommend

8 /10

What differentiates Zoho Social from other similar products?

The automations provided by Zoho social is pretty good. Also, we can get good reports and insights from all the different social channels

What is your favorite aspect of this product?

Integrating our account with all the different social channels is quite easy. Also, the reports are very cool to look at

What do you dislike most about this product?

I do not have any dislike with Zoho social

What recommendations would you give to someone considering this product?

Best social media automation tool that one can use. You can save a lot of time and effort in leveraging your content across all the different channels that you want

Pros

  • Continually Improving Product
  • Saves Time
  • Client Friendly Policies
  • Client's Interest First

Kimberly W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Great social automation tool with Zoho.

Likeliness to Recommend

8 /10

What differentiates Zoho Social from other similar products?

Posting to multiple social media platforms at once saves time and money, and as a result, we've seen an increase in visitors. Our leads are contacted. We'll have an easier time working together now that Bulk posting to numerous social media networks at pre-selected times is a snap with Social Solver. Allows you to finish the queue more quickly. Overall, it's saving me about 1-2 hours a week.

What is your favorite aspect of this product?

For me, the biggest drawback of Zoho Social is that I can only publish to my personal Facebook page, and I'd like to be able to post to my personal feed as well as schedule posts across other channels because I started with a large number of personal social followers on Facebook. The sample csv was really easy to use, and it saves a great deal of time when it comes to managing social media campaigns.

What do you dislike most about this product?

The higher tiers of Zoho Social may seem a little overpriced, given that they're simply a more convenient method of accessing information that you might find on your own. Even worse, I'd always get either one of two stories from their IT department: Possibly a more streamlined method of switching between several applications.

What recommendations would you give to someone considering this product?

I believe Zoho is an excellent tool for small businesses like ours, which specializes on B2B transactions. for branding purposes and to create and maintain close relationships with our IT and legal/training management departments, we use social media.

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Caring

Prashant M.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Awesome & Very Ease\y to Use.

Likeliness to Recommend

8 /10

What differentiates Zoho Social from other similar products?

It tightly integrates with Zoho One.

What is your favorite aspect of this product?

Ease of use and integrated suite.

What do you dislike most about this product?

Not on product side but should have good support.

What recommendations would you give to someone considering this product?

Should give a chance

Pros

  • Fair
  • Includes Product Enhancements
  • Continually Improving Product
  • Reliable

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