What is Zoho Social?
Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Zoho Social is from Zoho.com—a suite of 40+ products trusted by 30+ Mn users.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
98 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Social?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Inbound
Social Media Channel Integration Outbound
Campaign Execution
Social Moderation and Workflow Management
Social Post Archival
Social Response Management
Dashboards and Visualization
Sentiment Analysis
Trend Analysis
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Customization
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Breadth of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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Zoho Social Reviews
Susang R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Best social media automation tool
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
The automations provided by Zoho social is pretty good. Also, we can get good reports and insights from all the different social channels
What is your favorite aspect of this product?
Integrating our account with all the different social channels is quite easy. Also, the reports are very cool to look at
What do you dislike most about this product?
I do not have any dislike with Zoho social
What recommendations would you give to someone considering this product?
Best social media automation tool that one can use. You can save a lot of time and effort in leveraging your content across all the different channels that you want
Pros
- Continually Improving Product
- Saves Time
- Client Friendly Policies
- Client's Interest First
Please tell us why you think this review should be flagged.
Kimberly W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2022
Great social automation tool with Zoho.
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Posting to multiple social media platforms at once saves time and money, and as a result, we've seen an increase in visitors. Our leads are contacted. We'll have an easier time working together now that Bulk posting to numerous social media networks at pre-selected times is a snap with Social Solver. Allows you to finish the queue more quickly. Overall, it's saving me about 1-2 hours a week.
What is your favorite aspect of this product?
For me, the biggest drawback of Zoho Social is that I can only publish to my personal Facebook page, and I'd like to be able to post to my personal feed as well as schedule posts across other channels because I started with a large number of personal social followers on Facebook. The sample csv was really easy to use, and it saves a great deal of time when it comes to managing social media campaigns.
What do you dislike most about this product?
The higher tiers of Zoho Social may seem a little overpriced, given that they're simply a more convenient method of accessing information that you might find on your own. Even worse, I'd always get either one of two stories from their IT department: Possibly a more streamlined method of switching between several applications.
What recommendations would you give to someone considering this product?
I believe Zoho is an excellent tool for small businesses like ours, which specializes on B2B transactions. for branding purposes and to create and maintain close relationships with our IT and legal/training management departments, we use social media.
Pros
- Reliable
- Performance Enhancing
- Efficient Service
- Caring
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Prashant M.
- Role: Human Resources
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted May 2022
Awesome & Very Ease\y to Use.
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
It tightly integrates with Zoho One.
What is your favorite aspect of this product?
Ease of use and integrated suite.
What do you dislike most about this product?
Not on product side but should have good support.
What recommendations would you give to someone considering this product?
Should give a chance
Pros
- Fair
- Includes Product Enhancements
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
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