Zoho Social Logo Award Winner Product Badge
Zoho Social Logo Award Winner Product Badge
Zoho

Zoho Social

9.0 /10
Category
Zoho Social
9.0 /10

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Zoho Social is from Zoho.com—a suite of 40+ products trusted by 30+ Mn users.

Company Details


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Awards & Recognition

Zoho Social won the following awards in the Social Media Management - Midmarket category

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Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

0% Negative
4% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Friendly Negotiation

Feature Ratings

Average 85

Social Media Channel Integration Inbound

88

Social Media Channel Integration Outbound

86

Campaign Execution

86

Social Moderation and Workflow Management

86

Social Post Archival

85

Social Response Management

85

Dashboards and Visualization

85

Sentiment Analysis

84

Trend Analysis

83

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Quality of Features

86

Ease of Customization

86

Usability and Intuitiveness

85

Ease of Data Integration

85

Business Value Created

85

Breadth of Features

84

Ease of IT Administration

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

80

Zoho Social Reviews

Mohiuddin R.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Oct 2022

Excellent Tool!

Likeliness to Recommend

5 /10

What differentiates Zoho Social from other similar products?

I believe that Zoho Social makes social media management extremely easy for small to medium-sized brands and online businesses. I have been using their platforms for over a year and haven't had any complaints about their services or support team.

What is your favorite aspect of this product?

It's super easy to connect all my social channels and post like crazy. Zoho gives you really granular analytics like which individuals engaged with your posts. This allows me to identify who is consistently engaging with the brand and who may be a good lead.

What do you dislike most about this product?

Not sure that there is anything I dislike about Zoho at the moment. I do not have any complaints or have had any troubles even.

What recommendations would you give to someone considering this product?

I completely recommend Zoho because it really eases up the stress about posting ads and gives you the freedom to do other work while they post all your social media for you.

Pros

  • Trustworthy
  • Inspires Innovation
  • Altruistic
  • Client's Interest First

Cons

  • Slower Product Innovation
  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Oct 2022

Great features! Amazing product!

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Inspires Innovation

Hannah B.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

"Good tool for keeping track of social networks."

Likeliness to Recommend

8 /10

What differentiates Zoho Social from other similar products?

Unlike competing products, it boasts the industry's top social media profile management system. It's straightforward, has an attractive design, and gives us clear information on the state of our social media.

What is your favorite aspect of this product?

Those who want to plan and direct their social media postings might benefit greatly from using this tool. It's straightforward and features streamlined procedures to let you manage all of your social media accounts from an one location.

What do you dislike most about this product?

In the near future, I'm hoping they'll add support for Bots and various crm integrations.

What recommendations would you give to someone considering this product?

This software comes highly recommended due to its intuitive interface and capacity to streamline the management of various social media accounts.

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Inspires Innovation

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