What is Zoho Social?
Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Zoho Social is from Zoho.com—a suite of 40+ products trusted by 30+ Mn users.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
98 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Social?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Inbound
Social Media Channel Integration Outbound
Campaign Execution
Social Moderation and Workflow Management
Social Post Archival
Social Response Management
Dashboards and Visualization
Sentiment Analysis
Trend Analysis
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Customization
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Breadth of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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Zoho Social Reviews
Mohiuddin R.
- Role: Operations
- Industry: Manufacturing
- Involvement: Initial Implementation
Submitted Oct 2022
Excellent Tool!
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
I believe that Zoho Social makes social media management extremely easy for small to medium-sized brands and online businesses. I have been using their platforms for over a year and haven't had any complaints about their services or support team.
What is your favorite aspect of this product?
It's super easy to connect all my social channels and post like crazy. Zoho gives you really granular analytics like which individuals engaged with your posts. This allows me to identify who is consistently engaging with the brand and who may be a good lead.
What do you dislike most about this product?
Not sure that there is anything I dislike about Zoho at the moment. I do not have any complaints or have had any troubles even.
What recommendations would you give to someone considering this product?
I completely recommend Zoho because it really eases up the stress about posting ads and gives you the freedom to do other work while they post all your social media for you.
Pros
- Trustworthy
- Inspires Innovation
- Altruistic
- Client's Interest First
Cons
- Slower Product Innovation
Please tell us why you think this review should be flagged.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2022
Great features! Amazing product!
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Inspires Innovation
Please tell us why you think this review should be flagged.
Hannah B.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Oct 2022
"Good tool for keeping track of social networks."
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Unlike competing products, it boasts the industry's top social media profile management system. It's straightforward, has an attractive design, and gives us clear information on the state of our social media.
What is your favorite aspect of this product?
Those who want to plan and direct their social media postings might benefit greatly from using this tool. It's straightforward and features streamlined procedures to let you manage all of your social media accounts from an one location.
What do you dislike most about this product?
In the near future, I'm hoping they'll add support for Bots and various crm integrations.
What recommendations would you give to someone considering this product?
This software comes highly recommended due to its intuitive interface and capacity to streamline the management of various social media accounts.
Pros
- Unique Features
- Efficient Service
- Effective Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
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