Zoho Social Logo Award Winner Product Badge
Zoho Social Logo Award Winner Product Badge
Zoho

Zoho Social

9.0 /10
Category
Zoho Social
9.0 /10

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Zoho Social is from Zoho.com—a suite of 40+ products trusted by 30+ Mn users.

Company Details


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Awards & Recognition

Zoho Social won the following awards in the Social Media Management - Midmarket category

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Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

0% Negative
4% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Friendly Negotiation

Feature Ratings

Average 85

Social Media Channel Integration Inbound

88

Social Media Channel Integration Outbound

86

Campaign Execution

86

Social Moderation and Workflow Management

86

Social Post Archival

85

Social Response Management

85

Dashboards and Visualization

85

Sentiment Analysis

84

Trend Analysis

83

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Quality of Features

86

Ease of Customization

86

Usability and Intuitiveness

85

Ease of Data Integration

85

Business Value Created

85

Breadth of Features

84

Ease of IT Administration

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

80

Zoho Social Reviews

Sophie D.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

User focused approach to social media management.

Likeliness to Recommend

7 /10

What differentiates Zoho Social from other similar products?

Zoho social successfully automates the series of activity between social media monitoring , publishing and reporting . Leading to an augmented team workflow approach to social media management, whereby it is easy to measure performance of my teams social media strategy.

What is your favorite aspect of this product?

Zoho social greatly excels when it comes to automating the process of generating or scheduling bulk content postings across social media platforms.

What do you dislike most about this product?

Social listening is an area where Zoho social just does not do enough ,especially if compared with standard social listening software solutions. Zoho social appears to attempt to do too much and this is the reason for its weakness in this area.

What recommendations would you give to someone considering this product?

intuitive social media management solution , which takes care of the basics of social media management. Although , it does not provide over the top features, it does a good job nevertheless.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jessica S.

  • Role: Human Resources
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Great tool for managing our social media campaings

Likeliness to Recommend

9 /10

What differentiates Zoho Social from other similar products?

Zoho Social helps me plan out and deliver content across multiple channels. To my knowledge, Zoho Social is the only social media management program that allows me to plan updates for my clients on both LinkedIn and Twitter. Only Zoho Social was useful to me, thus I didn't sign up for any of their other services.

What is your favorite aspect of this product?

Even though I've only ever used the Zoho Social app once, I want to return to it soon. It's a handy all-in-one solution for keeping tabs on and controlling all of your social network accounts. If TicToc or YouTube is where you spend the most of your time, you might want to look elsewhere for employment opportunities. On the other hand, if you spend a lot of time on Instagram, Facebook, or Twitter, this is fantastic software. While I didn't put them to use, I saw the team features advertised everywhere and realized how simple it would be to collaborate with others.

What do you dislike most about this product?

There wasn't an obvious place to click that would allow me to personalize my posts. My attempts to find it were futile. In the end, I had to manually post the identical material across numerous platforms rather than using a single button. Having access to a social media platform similar to Tik Tok or YouTube, where users can share and view video content, would be wonderful. Despite the fact that you can upload films to social media platforms like Facebook and Instagram, such clips won't be presented in reel form. Furthermore, there is nowhere to share Instagram Stories.

What recommendations would you give to someone considering this product?

We required a system that could handle a high volume of simultaneous user accounts while yet providing powerful customization options as necessary. That appears to be just what we got with Zoho Social. Scheduling a client's full month's worth of social media posts in a single day, and checking in on the analytics every day to gauge the success of those posts. Effortlessly, it serves its purpose.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Effective Service
  • Helps Innovate
  • Role: Human Resources
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2022

Great Product, easy to use!!

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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