Zoho Social Logo Award Winner Product Badge
Zoho Social Logo Award Winner Product Badge
Zoho

Zoho Social

9.0 /10
Category
Zoho Social
9.0 /10

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Zoho Social is from Zoho.com—a suite of 40+ products trusted by 30+ Mn users.

Company Details


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Awards & Recognition

Zoho Social won the following awards in the Social Media Management - Midmarket category

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Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

0% Negative
4% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Friendly Negotiation

Feature Ratings

Average 85

Social Media Channel Integration Inbound

88

Social Media Channel Integration Outbound

86

Campaign Execution

86

Social Moderation and Workflow Management

86

Social Post Archival

85

Social Response Management

85

Dashboards and Visualization

85

Sentiment Analysis

84

Trend Analysis

83

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Quality of Features

86

Ease of Customization

86

Usability and Intuitiveness

85

Ease of Data Integration

85

Business Value Created

85

Breadth of Features

84

Ease of IT Administration

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

80

Zoho Social Reviews

Alberto Jose B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Zoho Social always helps you manage

Likeliness to Recommend

9 /10

What differentiates Zoho Social from other similar products?

When we started our company we did not think we would need a business manager like Zoho Social, thanks to its software focused on helping to solve business problems we have had more growth and order in our company. Thanks to the publishing calendar and the massive scheduler we have had essential tools to optimize profitability and consistency in our company.

What is your favorite aspect of this product?

The monitoring capability is an excellent advantage as it allows you to keep track of relevant and timely social conversations to respond effectively. It is very easy to program on all platforms helping you to monitor comments and interact with all users thanks to its excellent software, the integration capability allows us to use other media to be able to edit. It allows us to choose good leaders and know who is committed to their work.

What do you dislike most about this product?

In general terms the platform is handled quite well, evaluating it from current issues could be highlighted that it has few emojis which limits a little communication with the public, sometimes it can be delayed a little, but it is certainly something that can be updated, it could be achieved that the issue of integration with other platforms in social networks to achieve more optimal content depending on the need that requires the moment.

What recommendations would you give to someone considering this product?

In terms of design is a very good tool, a good intuitive product and ease of use, allows you to keep track of the growth of your brand managing to control it and allowing your team to collaborate constantly without problem. You can save a lot of problems, managing with excellent ease all your networks, saving time is to get more out of your options and possibilities and Zoho Social gives them to you.

Pros

  • Inspires Innovation
  • Caring
  • Altruistic
  • Acts with Integrity

Victoria J.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Zoho Social Has User-friendly Features

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

Zoho Social works very well for us because it has amazing and powerful features. With Zoho Social, we are able to monitor and manage our social media pages with ease. Its unique features make it different from other social media management tools.

What is your favorite aspect of this product?

Zoho Social is the most affordable social media management software. The reliability of Zoho Social also makes it so amazing. I also like the supportive customer care team of Zoho Social.

What do you dislike most about this product?

Zoho Social has amazing features that makes social media management so easy. I have no dislikes concerning Zoho Social.

What recommendations would you give to someone considering this product?

You will love the amazing features of Zoho Social. Zoho Social is so powerful. I highly recommend Zoho Social.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ericand-İlişkileri S.

  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

An effective document management system

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

It is really helpful to have the text search function within Zoho Docs to find a specific keyword when I'm trying to search for a particular keyword within the document I'm working on. The process of adding records, organizing them into folders, adding them to workspaces, sharing them with others, and adding tasks was all very straightforward.

What is your favorite aspect of this product?

I have been using Zoho Apps for a while now and am very satisfied with their efforts. The application works perfectly with the automation of the other components of the system. Sharing documents within one CRM is a great feature for me. This has saved my team and me a lot of time and stress. It is very simple to prepare and download all kinds of formats.

What do you dislike most about this product?

A lot of improvements are needed to the mobile version; there are a lot of areas that need to be improved for mobile users. Sometimes, the documents in my phone and my computer folder must be properly synchronized. The sync will only begin to work again after I manually refresh it, and only then will it start to synchronize again.

What recommendations would you give to someone considering this product?

Among the best tools you can use to protect all the data you securely keep in your organization is this one, as it is registered in the cloud. This is a great tool for collaboration, as you can see all changes in real-time as they are being made. There are a lot of features in Docs and Sheets.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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