What is Zoho Social?
Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Zoho Social is from Zoho.com—a suite of 40+ products trusted by 30+ Mn users.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
98 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Social?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Inbound
Social Media Channel Integration Outbound
Campaign Execution
Social Moderation and Workflow Management
Social Post Archival
Social Response Management
Dashboards and Visualization
Sentiment Analysis
Trend Analysis
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Customization
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Breadth of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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Zoho Social Reviews
Ben D.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2023
To sum it up, Zoho CRM is a solid option.
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Automation in marketing and sales (including customer interaction and communication) is impossible without customer relationship management software. Zoho stood up as the most user-friendly, feature-packed, and reasonably priced alternative, so we went with it. Here at Zoho CRM, we utilize it to keep track of all of our leads, customers, and their interactions. In addition, we utilize Zoho CRM to create in-depth profiles of potential customers.
What is your favorite aspect of this product?
ZOHO was initially implemented for my business correspondence. The process of setting it up was simple, and I was able to register a.com domain name for my company's name right away. My company's growth over time necessitated my developing systems for dividing up administrative work. This has allowed me to segment my job and focus on certain goals, such as expanding my lead pool, speeding up my sales, streamlining my contact management, and providing superior service to my clients.
What do you dislike most about this product?
The quantity of spam I receive is about the only downside I can think of. Important emails and junk get mixed up in the inbox all the time. It's getting simpler to tell them apart with some work and study.
What recommendations would you give to someone considering this product?
Zoho CRM can be a game-changing addition to any company's technology stack. Its features make it a workflow tool for our business strategy. Everything related to your business will be possible to do with it. It gives companies the freedom to create their own standard marketing strategies. Product upgrades and additional features keep it ahead of the competition. If artificial intelligence capability is that strong, it would be ideal; however, more powerful features are required.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Anderson K.
- Role: Human Resources
- Industry: Utilities
- Involvement: End User of Application
Submitted Feb 2023
Great Tool With Impressive Features
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Scheduling social media posts using Zoho Social is so easy, making it a top tool. Zoho Social also surpasses other similar tools because of its affordability.
What is your favorite aspect of this product?
Zoho Social is an impressive tool that has been working so well for us. the support team of this social media management tool is so resourceful.
What do you dislike most about this product?
Zoho Social has never ever disappointed us. I like how impressive Zoho Social has been.
What recommendations would you give to someone considering this product?
Zoho Social is a great tool that works so well for us. I highly recommend Zoho Social.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Reyansh D.
- Role: C-Level
- Industry: Chemicals
- Involvement: IT Leader or Manager
Submitted Feb 2023
Fantastic Social media reviewer
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
tracking and analyzing social media posts on a regular basis
What is your favorite aspect of this product?
Social media post management
What do you dislike most about this product?
notifications and user experience
What recommendations would you give to someone considering this product?
A digital agency might find this product very useful
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
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