Zoho Social Logo Award Winner Product Badge
Zoho Social Logo Award Winner Product Badge
Zoho

Zoho Social

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Zoho Social
9.0 /10

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Schedule unlimited posts, monitor what matters, and create custom-reports to analyze your social media performance with Zoho Social.

Company Details


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Awards & Recognition

Zoho Social won the following awards in the Social Media Management - Midmarket category

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Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

0% Negative
4% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Friendly Negotiation

Feature Ratings

Average 85

Social Media Channel Integration Inbound

89

Social Media Channel Integration Outbound

86

Campaign Execution

86

Social Moderation and Workflow Management

86

Social Post Archival

85

Social Response Management

85

Dashboards and Visualization

85

Sentiment Analysis

84

Trend Analysis

83

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Quality of Features

86

Ease of Customization

85

Usability and Intuitiveness

85

Business Value Created

85

Ease of Data Integration

85

Breadth of Features

84

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Vendor Support

80

Zoho Social Reviews

Alejandro R.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2021

Position your brand on social networks with Zoho.

Likeliness to Recommend

9 /10

What differentiates Zoho Social from other similar products?

Zoho social includes all the essential tools and features to create a successful social media presence for a company, its products, or services. In addition to being fast, intuitive, and easy to use, it allows you to control the entire content flow from a single control panel. Moreover, it has a very powerful predictive engine and a very affordable price.

What is your favorite aspect of this product?

I like how clean and attractive the monitoring panel is. Zoho Social allows us to manage several social channels simultaneously, schedule campaigns, plan publications, monitor and manage the content of each client in real-time, in a faster, more convenient, and simple way. Its advanced tools allow us to reach a wider target audience, maintain more effective communication with customers and, at the same time, build strong and lasting relationships, in addition to its excellent integration with Zoho CRM.

What do you dislike most about this product?

I would like to see support extended to other social media platforms or channels; adding Pinterest and Youtube for example to the list of accessible platforms would be ideal, also, we have encountered many problems when posting on Facebook; therefore, I think it is an element to explore and improve.

What recommendations would you give to someone considering this product?

The digital transformation process has made companies need platforms that improve their processes to be more productive and competitive, Zoho Social enables efficient management of content, development, and positioning of the brand, products, and services on social networks such as Facebook, Twitter, and Instagram, which will ultimately help you save a lot of time and effort in repetitive operations. Zoho Social is an extremely efficient and easy-to-use tool that allows companies to target the most relevant audiences, reduce costs, etc. It is worth using!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Pablo Andres V.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Better presence and positioning in social networks

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

Its ease of use, its elegant, attractive and intuitive dashboard, its flexibility, assertiveness and functionality, and also Zoho Social contributes to revenue growth, cost control and significant savings in time and effort.

What is your favorite aspect of this product?

Zoho Social allows us to schedule an unlimited number of publications, gives us the best presence and posture in social networks, and also allows us to create custom reports for the respective analysis of our performance, discover the most relevant content and track all of the effects it has on the audience, acquire more leads, and increase the value of our brand.

What do you dislike most about this product?

So far, there is nothing I dislike about Zoho Social; it does an outstanding job, its performance and operation are exceptional, and I have had a great experience with it.

What recommendations would you give to someone considering this product?

Zoho Social is an excellent tool to engage, interact, understand and schedule engaging content on social networks; it is ideal for companies looking to grow their audience and promote their services and products quickly and effectively. Without a doubt, it is an excellent tool, but keep in mind that social media cannot be dismissed due to its massive reach.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Willian M.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

"Sophisticated and extremely effective".

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

Zoho Social is an extremely effective, easy to use and program, versatile tool with a modern, organized and intuitive user-centric interface. Zoho Social makes everything truly mobile, marketing management is robust, allows you to easily manage your social media accounts, and offers exceptional value compared to competing applications.

What is your favorite aspect of this product?

I loved how simple it was to set up and configure; Zoho Social meets all of the needs of social network administrators and simplifies content management by integrating everything into a single screen (post scheduler, monitoring, and analysis); its social network metrics are detailed and provide a 360-degree view, which enables us to make better decisions.

What do you dislike most about this product?

The less well-known or famous social networks are still a way of contacting the audience, and I believe Zoho Social should include support for these networks.

What recommendations would you give to someone considering this product?

Zoho Social is a sophisticated and robust social media management platform that allows you to communicate with your customers more effectively, boost your marketing efforts and achieve a considerable increase in revenue for your organization. In these times of technological upheaval, where innovation is critical to remain competitive, Zoho Social would be an excellent tool to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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