Zoho Social Logo Award Winner Product Badge
Zoho Social Logo Award Winner Product Badge
Zoho

Zoho Social

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Zoho Social
9.0 /10

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Zoho Social is from Zoho.com—a suite of 40+ products trusted by 30+ Mn users.

Company Details


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Awards & Recognition

Zoho Social won the following awards in the Social Media Management - Midmarket category

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Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

0% Negative
4% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Friendly Negotiation

Feature Ratings

Average 85

Social Media Channel Integration Inbound

89

Social Media Channel Integration Outbound

86

Campaign Execution

86

Social Moderation and Workflow Management

86

Social Post Archival

85

Social Response Management

85

Dashboards and Visualization

85

Sentiment Analysis

84

Trend Analysis

83

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Quality of Features

86

Ease of Customization

85

Usability and Intuitiveness

85

Business Value Created

85

Ease of Data Integration

85

Breadth of Features

84

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Vendor Support

80

Zoho Social Reviews

Deborah T.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Zoho Social improves our brand awareness

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

Zoho Social strengths is its integration with Zoho products. It is build with features that are powerful and meets all our social needs. It has a clean and organized interface. Furthermore, it is simple to use and cost effective social media management tool. It has tons of features and functionality that fits well to our workflows.

What is your favorite aspect of this product?

Setting up Zoho Social is fast. It is simple to use and i love the ease of navigation. On one single screen, it is easier to schedule posts, which saves time for us. The reporting tool has enabled us to gain the key metrics to how our bran is performing online. It has given us insights of what our audience love, their location and what they think about our brand. It has joined together all our social media platforms together, and we can post content at the same time and monitor hem one an intuitive dashboard.

What do you dislike most about this product?

The mobile application is not as intuitive as expected.

What recommendations would you give to someone considering this product?

I recommend Zoho Social to companies looking to improve their brand performance and increase their online presence. It is easy to use, secure and reliable with all the features you need to manage your social media accounts.

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Effective Service

Alberto M.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2020

Ability to create a data sharing environment.

Likeliness to Recommend

8 /10

What differentiates Zoho Social from other similar products?

Zoho Social is very different from other social network configuration and management platforms due to its great synchronization and connectivity with other sectors of Zoho, in this way, each information obtained on the Zoho Social platform can be shared instantly through other Zoho networks, to any area of ​​a company. A big thank you to Zoho Social for allowing me to work with a great flow of information and a sharing of data instantly.

What is your favorite aspect of this product?

Zoho Social allows a greater flow of data in a wide way for all sectors of a company, making each sector more productive around the management and administration of its social networks. One of the things that most positively caught my attention about Zoho Social is that this platform is capable of offering all its users a simple way of programming for publications in a general way, this allows the user to plan the publications and choose when you want them to be published on social networks, with the exact date and time, this means that users can save a lot of time when managing social networks. I consider posting scheduling to be the most important feature on this platform today, as it increases production while allowing employees to save work time.

What do you dislike most about this product?

The calendar offered by Zoho Social where the "visualization of the content stream" is promised does not work perfectly. This calendar offers the ability to keep track of the programming of the publications that have been previously made, in this way, the dates of each publication can be modified and the schedules for each of them can be configured, however, This calendar does not work correctly, since sometimes, it does not reflect all the publications that have been previously scheduled, which causes there to be a slight lack of control in the planning that the user may have in a week or in a month. I would like the Calendar that Zoho Social offers to be more up-to-date and always work perfectly, to be able to reflect all the schedules that have been in the last days, to keep a correct control. Currently in my company, we have kept a manual control of all our schedules, we carry out the programming of each publication, and we do a manual process to know on what day we have raised each of the publications for each social network.

What recommendations would you give to someone considering this product?

The presence and attention of our social networks is something very important for our entire company, because in this way we will be able to know how all the information reaches our diverse audience, and how we could improve the advertising section of each of our publications. on social media. Zoho Social has been a very influential platform in the process of improving our administration in social networks, because this platform has allowed our accounts on networks such as Instagram, Facebook, Twitter, LinkedIn, MySpace or Gmail, to be managed more recurrence. Currently, thanks to this platform, we have been able to remain more active on our social networks, offering a greater flow of information to our audience, adding better visual resources and monitoring our favorite labels and the progress of each of them. I am happy with the performance that Zoho Social has provided, since we care a lot about our image on social networks, and this platform has helped us control our entire audience, with publications at the time when the audience is most active, and providing a panel where you can have a complete visualization of all social networks. The implementation of Zoho Social was something quite intermediate with respect to the difficulty, because in a period of 1 month we managed to adapt to all its functionalities and we were able to take advantage of it in the short term. If you are looking for a platform with which to manage social networks without making so much organizational effort, without a doubt, Zoho Social is the best option for your company.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Miley E.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2020

Best for Social Media Marketing

Likeliness to Recommend

9 /10

What differentiates Zoho Social from other similar products?

Unlike other similar products, Zoho Social is quite easy to adopt without seeking for guidance from the customer support.

What is your favorite aspect of this product?

My favorite aspect of this product is collaboration since it allows different people such as a team to work together on a given task. Through collaboration, much is achieved within a short period thereby saving on time. The other aspect is post scheduling whereby one can create a post and schedule when it should be published.

What do you dislike most about this product?

I honestly have no dislike for this product.

What recommendations would you give to someone considering this product?

If you want to market your business in an efficient manner, try Zoho Social and you will not regret.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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