What is Zoho Social?
Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Zoho Social is from Zoho.com—a suite of 40+ products trusted by 30+ Mn users.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
98 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Social?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Inbound
Social Media Channel Integration Outbound
Campaign Execution
Social Moderation and Workflow Management
Social Post Archival
Social Response Management
Dashboards and Visualization
Sentiment Analysis
Trend Analysis
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Customization
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
Zoho Social Reviews
Deborah T.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Zoho Social improves our brand awareness
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Zoho Social strengths is its integration with Zoho products. It is build with features that are powerful and meets all our social needs. It has a clean and organized interface. Furthermore, it is simple to use and cost effective social media management tool. It has tons of features and functionality that fits well to our workflows.
What is your favorite aspect of this product?
Setting up Zoho Social is fast. It is simple to use and i love the ease of navigation. On one single screen, it is easier to schedule posts, which saves time for us. The reporting tool has enabled us to gain the key metrics to how our bran is performing online. It has given us insights of what our audience love, their location and what they think about our brand. It has joined together all our social media platforms together, and we can post content at the same time and monitor hem one an intuitive dashboard.
What do you dislike most about this product?
The mobile application is not as intuitive as expected.
What recommendations would you give to someone considering this product?
I recommend Zoho Social to companies looking to improve their brand performance and increase their online presence. It is easy to use, secure and reliable with all the features you need to manage your social media accounts.
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Alberto M.
- Role: Sales Marketing
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Aug 2020
Ability to create a data sharing environment.
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Zoho Social is very different from other social network configuration and management platforms due to its great synchronization and connectivity with other sectors of Zoho, in this way, each information obtained on the Zoho Social platform can be shared instantly through other Zoho networks, to any area of a company. A big thank you to Zoho Social for allowing me to work with a great flow of information and a sharing of data instantly.
What is your favorite aspect of this product?
Zoho Social allows a greater flow of data in a wide way for all sectors of a company, making each sector more productive around the management and administration of its social networks. One of the things that most positively caught my attention about Zoho Social is that this platform is capable of offering all its users a simple way of programming for publications in a general way, this allows the user to plan the publications and choose when you want them to be published on social networks, with the exact date and time, this means that users can save a lot of time when managing social networks. I consider posting scheduling to be the most important feature on this platform today, as it increases production while allowing employees to save work time.
What do you dislike most about this product?
The calendar offered by Zoho Social where the "visualization of the content stream" is promised does not work perfectly. This calendar offers the ability to keep track of the programming of the publications that have been previously made, in this way, the dates of each publication can be modified and the schedules for each of them can be configured, however, This calendar does not work correctly, since sometimes, it does not reflect all the publications that have been previously scheduled, which causes there to be a slight lack of control in the planning that the user may have in a week or in a month. I would like the Calendar that Zoho Social offers to be more up-to-date and always work perfectly, to be able to reflect all the schedules that have been in the last days, to keep a correct control. Currently in my company, we have kept a manual control of all our schedules, we carry out the programming of each publication, and we do a manual process to know on what day we have raised each of the publications for each social network.
What recommendations would you give to someone considering this product?
The presence and attention of our social networks is something very important for our entire company, because in this way we will be able to know how all the information reaches our diverse audience, and how we could improve the advertising section of each of our publications. on social media. Zoho Social has been a very influential platform in the process of improving our administration in social networks, because this platform has allowed our accounts on networks such as Instagram, Facebook, Twitter, LinkedIn, MySpace or Gmail, to be managed more recurrence. Currently, thanks to this platform, we have been able to remain more active on our social networks, offering a greater flow of information to our audience, adding better visual resources and monitoring our favorite labels and the progress of each of them. I am happy with the performance that Zoho Social has provided, since we care a lot about our image on social networks, and this platform has helped us control our entire audience, with publications at the time when the audience is most active, and providing a panel where you can have a complete visualization of all social networks. The implementation of Zoho Social was something quite intermediate with respect to the difficulty, because in a period of 1 month we managed to adapt to all its functionalities and we were able to take advantage of it in the short term. If you are looking for a platform with which to manage social networks without making so much organizational effort, without a doubt, Zoho Social is the best option for your company.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Miley E.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: End User of Application
Submitted Jun 2020
Best for Social Media Marketing
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Unlike other similar products, Zoho Social is quite easy to adopt without seeking for guidance from the customer support.
What is your favorite aspect of this product?
My favorite aspect of this product is collaboration since it allows different people such as a team to work together on a given task. Through collaboration, much is achieved within a short period thereby saving on time. The other aspect is post scheduling whereby one can create a post and schedule when it should be published.
What do you dislike most about this product?
I honestly have no dislike for this product.
What recommendations would you give to someone considering this product?
If you want to market your business in an efficient manner, try Zoho Social and you will not regret.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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