In Partnership With SelectHub
What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
Book a Free Demo Today!
See it in action with a free demo.
Click below to sign up on our partner's website.
In Partnership With SelectHub
Zoho CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoho CRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 93%
- Negotiation and Contract:
- 91%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 90%
- Service Experience:
- 91%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Fair
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Activity and Workflow Management
Customer Service Management
Sales Management
Account and Contact Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Mobile
Quote Contract and Proposal
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Ease of Customization
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Also Featured in...
Zoho CRM Reviews
Kishan K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
Very Effective & Inexpensive CRM for Business
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Getting all of my clients and opportunities here is convenient, and the "opportunities" part allows me to use the kanban view to obtain a good overview of my possibilities. I can also create tasks from this section, ensuring that none of them are missed. As a result, my staff and I are able to review the month's sales results and predict for the future months in order to set a realistic goal. This allows you to specify what fields are needed and what fields are not required. These features differentiate Zoho CRM from other similar products.
What is your favorite aspect of this product?
According to my company's and my clients' demands, Zoho CRM is extremely user-friendly. I appreciate how well it organizes clients depending on the data they supply, and how easy it is to integrate data from emails and utilize the calendar to plan meetings. The administration has been made easier by the ability to update many fields at once. Another nice feature is the ability to build numerous views depending on different attributes. And it's cheap to use. Global companies may use this software to take control of their business operations and build long-term client connections.
What do you dislike most about this product?
Customer support is often ineffective, and issues are common. Zoho templates aren't particularly adjustable, however. Only restricted features are available with the freemium plan. Unlike Zoho Email, GetDrip, and WordPress, CRM does not allow for two-way communication. With API keys, transferring data from one module to another is also a problem. While there is an initial learning curve for some aspects, it is definitely worth the effort.
What recommendations would you give to someone considering this product?
An aspect of my experience with Zoho CRM that stands out is its ability to automate. For an affordable price, Zoho offers a CRM with a lot of features (much cheaper than HubSpot). The API may be a valuable tool if you have developers that are able to connect to it in order to populate data from your database. I highly suggest it to people who are looking for a powerful CRM that will allow them to build their pipeline rapidly and follow up on every chance they receive.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Pankaj Singh S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2021
A capable CRM that can compete in market well
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Single consolidate Dashboard with relevant info is the differentiate feature with Zoho CRM that we like a lot.
What is your favorite aspect of this product?
Analytics that show various touchpoints with customers. It is very informative and gives very relevant information about interaction points.
What do you dislike most about this product?
The AI Assistant (Zia) can be improved for better predictions. But yes, the more we use it, the more it gives good predictions.
What recommendations would you give to someone considering this product?
Overall, this CRM is feature-rich and has a lot of capabilities that can help businesses to achieve their goal and scale up.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Putta M.
- Role: Finance
- Industry: Agriculture
- Involvement: End User of Application
Submitted Jul 2021
Very Good Features
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Fantastic Product
What is your favorite aspect of this product?
Very unique features and easy to use
What do you dislike most about this product?
Nothing like that, no doubt this is the best one
What recommendations would you give to someone considering this product?
This will help in your business improvement
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
