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Zoho CRM Logo Award Winner Product Badge
Zoho

Zoho CRM

Composite Score
8.7 /10
CX Score
8.9 /10
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Zoho CRM
8.7 /10

What is Zoho CRM?

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.

Company Details

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Awards & Recognition

Zoho CRM won the following awards in the Customer Relationship Management - Midmarket category

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Zoho CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

93 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho CRM?

3% Negative
9% Neutral
88% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

86

Lead Management

85

Customer Service Management

84

Activity and Workflow Management

84

Account and Contact Management

83

Sales Management

83

Analytics and Reporting

82

Marketing Management

82

Telephony and Call Center Management

80

Quote Contract and Proposal

79

Mobile

78

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Quality of Features

83

Breadth of Features

82

Usability and Intuitiveness

82

Business Value Created

82

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Ease of Data Integration

81

Ease of IT Administration

80

Availability and Quality of Training

80

Vendor Support

79

Zoho CRM Reviews

Sunderraj G.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Fantastic CRM product that I have used

Likeliness to Recommend

9 /10

What differentiates Zoho CRM from other similar products?

The main feature that differentiates Zoho CRM from other CRM products is that it is easily integratable with other Zoho products which helps us to perform multiple business operation from a centralised location.

What is your favorite aspect of this product?

My favorite aspect of Zoho CRM is that the reports provided by the tool are visually appealing and easily comprehendible

What do you dislike most about this product?

I do not have any dislikes with Zoho CRM

What recommendations would you give to someone considering this product?

Zoho CRM is one of the best CRM tools for enhancing productivity and improving customer engagement. I will definitely recommend this product to any business that has a huge customer base.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Kowshick B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Zoho CRM - One Stop solution for the new normal

Likeliness to Recommend

10 /10

What differentiates Zoho CRM from other similar products?

Zoho is one of the greater platform which provides multiple services to the any of the organization which helps their business people life very easier, in terms of the operations and continuous follow-. The Zoho CRM is one of the finest software specially peers who all are work in the sales sector, Because of the its user interface and the user experience of the product makes the sales people life easier in any extremes situations. The mobile application plays the major advantages of this platform

What is your favorite aspect of this product?

The Clear UI and UX of the portal makes the users work life more easier than any of the software's and more particular the integration part is very useful to create the mail follow ups with the clients in a great fashionable ways

What do you dislike most about this product?

As per my experience, the product is great to use and i don't find any such difficulties over the product!!!

What recommendations would you give to someone considering this product?

If you are really looking for a product for your sales team and customer support team, In terms of helping your clients and maintaining a proper business follow-ups with them in a Hussle free process, Please have a try of this software

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Melissa B.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Powerful CRM with customizability and integrations

Likeliness to Recommend

10 /10

What differentiates Zoho CRM from other similar products?

As a result of financial constraints, the corporation needed a centralized location to store all of its supplies. So I did some digging and pitched the concept of Zoho CRM, and their support staff was helpful even in situations that weren't explicitly covered. We asked for specific features and codes, and they delivered. Even while the free version is a great place to start, the features you gain without spending any money are limited. Numerous Zoho CRM features are exclusive to the more expensive pricing tiers.

What is your favorite aspect of this product?

One of the best features of this CRM is, in my opinion, the many personalization options it provides through its user interface. However, I believe there is potential for development, particularly for a new user of a CRM or even one moving from a competitor's system. Module relationships and the lead's progression through the CRM system still have a learning curve. To be of any use, the blueprints function must first be activated.

What do you dislike most about this product?

One feature I'd like to see implemented is the ability to filter my contacts and then save the filtered results as a.csv file. Simple tasks like setting reminders can become muddled in Zoho CRM. Record deduplication for all CRM subsystems and beyond.

What recommendations would you give to someone considering this product?

Although it does not have the option for incomplete submissions, we found Zoho CRM to be quite useful for our non-profit. Further, they have extended to us a special price because we are a charitable organization. Additionally, they have helpful support staff that are eager to assist customers. In my experience, there are a few dummies among us, but backing is generally strong. As a result of their assistance, we were able to implement bespoke features that aren't provided as standard by competing CRM services.

Pros

  • Helps Innovate
  • Trustworthy
  • Efficient Service
  • Saves Time

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