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What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Zoho CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoho CRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Fair
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Account and Contact Management
Activity and Workflow Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Business Value Created
Ease of Customization
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Praveen P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
ZOHO is a problem solver and finest tool
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Pricing, support, and the usability of the ZOHO software helped us to utilize the team's capability even during those difficult times, and we are still using that software even though we are working from the office right now because we discovered that using those tools helps us to deliver better results by reducing a lot of manual work in tracking and communications.
What is your favorite aspect of this product?
Pricing, support, and the usability of the ZOHO software helped us to utilize the team's capability even during those difficult times, and we are still using that software even though we are working from the office right now because we discovered that using those tools helps us to deliver better results by reducing a lot of manual work in tracking and communications.
What do you dislike most about this product?
They should provide one demo plan or starter plan that anyone can try and use for free for a few days, and only if they find it useful or suited to their company's needs should they be willing to pay for it.
What recommendations would you give to someone considering this product?
To utilize ZOHO, don't seek reviews or suggestions. I made the same mistake and wasted nearly two months trying to make a decision and obtain approval from my hierarchy. Simply use it, and I am confident you will be surprised by the depth of the ZOHO products.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
Himani M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
Helps To Monitor Activities Easily
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
allowing Finance, Marketing, and Sales to collaborate. Automate tasks relating to finance, sales reporting, and campaigns. Custom proposals and invoices Track your sales and revenue activity.
What is your favorite aspect of this product?
interface that is easy to use. Automated sales, finance, and marketing. custom work processes Simple module import and export. different and adaptable reporting forms.
What do you dislike most about this product?
They must work on the sales enablement section and marketing modules. It is possible to simplify customization at the user level. Some tuning is required for the mobile application.
What recommendations would you give to someone considering this product?
With tasks, we can keep track of client requirements. Mass emailing is fantastic.
Pros
- Reliable
- Trustworthy
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
Affordable And Required Tool For Modern Business
Likeliness to Recommend
Pros
- Reliable
- Efficient Service
- Inspires Innovation
- Transparent
Please tell us why you think this review should be flagged.
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