Zoho CRM Logo Award Winner Product Badge
Zoho CRM Logo Award Winner Product Badge
Zoho

Zoho CRM

Composite Score
8.7 /10
CX Score
9.0 /10
Get Demo

In Partnership With SelectHub

Claim Software
Category
Zoho CRM
8.7 /10

What is Zoho CRM?

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

Zoho CRM won the following awards in the Customer Relationship Management - Midmarket category

Filter By

Zoho CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho CRM?

3% Negative
8% Neutral
89% Positive

Pros

  • Trustworthy
  • Fair
  • Acts with Integrity
  • Reliable

Feature Ratings

Average 83

Collaboration

87

Lead Management

85

Customer Service Management

85

Account and Contact Management

84

Activity and Workflow Management

84

Sales Management

84

Analytics and Reporting

83

Marketing Management

83

Telephony and Call Center Management

81

Quote Contract and Proposal

79

Mobile

78

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Business Value Created

82

Ease of Customization

82

Ease of IT Administration

81

Ease of Data Integration

81

Availability and Quality of Training

80

Vendor Support

79

Zoho CRM Reviews

Prakash C.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Zoho CRM is A perfect CRM solution for Business.

Likeliness to Recommend

8 /10

What differentiates Zoho CRM from other similar products?

Its perfect business solution and very customisable according to our use Thats what I like most.

What is your favorite aspect of this product?

Its very customisable and very good for managing customers and team and sales lead and reporting part is also awesome

What do you dislike most about this product?

Some time it start getting slow in reporting. Can improve interfaces.

What recommendations would you give to someone considering this product?

Its awesome tool and perfect CRM for any business need.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Suyash J.

  • Role: Vendor Management
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Best CRM software for Account Management. Amazing!

Likeliness to Recommend

10 /10

What differentiates Zoho CRM from other similar products?

The simplicity and ease of usage of Zoho is amazing.

What is your favorite aspect of this product?

Account management

What do you dislike most about this product?

There was honestly nothing which I disliked.

What recommendations would you give to someone considering this product?

If you want an ease of usage in your daily work choose Zoho.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sanjeet K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

The Perfect solution for all your business needs

Likeliness to Recommend

10 /10

What differentiates Zoho CRM from other similar products?

Easy to use, transferring data and best for an organisation. Through the Zoho marketplace, we can add extension and integration to enhance many aspects of business.

What is your favorite aspect of this product?

We can manage everything regarding our business and customer, from billing to inventory.

What do you dislike most about this product?

Pricing and mailing system is little slow rest everything is perfect l.

What recommendations would you give to someone considering this product?

Zoho has reduced manual work and helped us to automate email marketing for my business. And the best part is, it has easy configuration and is a single solution for all marketing needs.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Most Popular Zoho CRM Comparisons