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What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Zoho CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoho CRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Fair
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Account and Contact Management
Activity and Workflow Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Business Value Created
Ease of Customization
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
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Prakash C.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2023
Zoho CRM is A perfect CRM solution for Business.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Its perfect business solution and very customisable according to our use Thats what I like most.
What is your favorite aspect of this product?
Its very customisable and very good for managing customers and team and sales lead and reporting part is also awesome
What do you dislike most about this product?
Some time it start getting slow in reporting. Can improve interfaces.
What recommendations would you give to someone considering this product?
Its awesome tool and perfect CRM for any business need.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
![](https://cdn-public.softwarereviews.com/production/profile_image/2014928/original/2014928.jpg?1690908428)
Suyash J.
- Role: Vendor Management
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Jan 2023
Best CRM software for Account Management. Amazing!
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
The simplicity and ease of usage of Zoho is amazing.
What is your favorite aspect of this product?
Account management
What do you dislike most about this product?
There was honestly nothing which I disliked.
What recommendations would you give to someone considering this product?
If you want an ease of usage in your daily work choose Zoho.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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Sanjeet K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
The Perfect solution for all your business needs
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Easy to use, transferring data and best for an organisation. Through the Zoho marketplace, we can add extension and integration to enhance many aspects of business.
What is your favorite aspect of this product?
We can manage everything regarding our business and customer, from billing to inventory.
What do you dislike most about this product?
Pricing and mailing system is little slow rest everything is perfect l.
What recommendations would you give to someone considering this product?
Zoho has reduced manual work and helped us to automate email marketing for my business. And the best part is, it has easy configuration and is a single solution for all marketing needs.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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