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Zoho CRM Logo Award Winner Product Badge
Zoho

Zoho CRM

Composite Score
8.7 /10
CX Score
8.9 /10
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Category
Zoho CRM
8.7 /10

What is Zoho CRM?

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.

Company Details

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Awards & Recognition

Zoho CRM won the following awards in the Customer Relationship Management - Midmarket category

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Zoho CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

93 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho CRM?

3% Negative
9% Neutral
88% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

86

Lead Management

85

Customer Service Management

84

Activity and Workflow Management

84

Account and Contact Management

83

Sales Management

83

Analytics and Reporting

82

Marketing Management

82

Telephony and Call Center Management

80

Quote Contract and Proposal

79

Mobile

78

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Quality of Features

83

Breadth of Features

82

Usability and Intuitiveness

82

Business Value Created

82

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Ease of Data Integration

81

Ease of IT Administration

80

Availability and Quality of Training

80

Vendor Support

79

Zoho CRM Reviews

Sharon R.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2021

Check customer interactions with Zoho CRM

Likeliness to Recommend

10 /10

What differentiates Zoho CRM from other similar products?

I have not had an opportunity to use similar product as this one.

What is your favorite aspect of this product?

It enables us to monitor our customers communication channels which gives us an opportunity to reach to them.

What do you dislike most about this product?

I have nothing to dislike from this great product.

What recommendations would you give to someone considering this product?

I highly recommend this great platform to any business enterprise for better client relationship.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Efficient Service

David C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2021

Fantastic product for reaching customers

Likeliness to Recommend

10 /10

What differentiates Zoho CRM from other similar products?

It has the capability to give and send feedback immediately as customers interact with our business enterprise.

What is your favorite aspect of this product?

We are able to reach our customers effectively through email communication and phone.

What do you dislike most about this product?

Everything works well with this product.

What recommendations would you give to someone considering this product?

I recommend this great tool to any organization for better and effective customer relationship.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Unique Features
  • Inspires Innovation

Santiago G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Powerful Pipeline Viewing Platform.

Likeliness to Recommend

9 /10

What differentiates Zoho CRM from other similar products?

Zoho CRM can effectively manage sales and all the companies contacts.

What is your favorite aspect of this product?

I like the Zoho CRM functionality and the implementation at the beginning.

What do you dislike most about this product?

Nothing for me to say about Zoho CRM, even the training its effective.

What recommendations would you give to someone considering this product?

Zohe CRM, offers the great CRM capability for you to ensure excellent engagement and easy on sales activities management.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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