In Partnership With SelectHub
What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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In Partnership With SelectHub
Zoho CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoho CRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Also Featured in...
Zoho CRM Reviews
Sharon R.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Jan 2021
Check customer interactions with Zoho CRM
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
I have not had an opportunity to use similar product as this one.
What is your favorite aspect of this product?
It enables us to monitor our customers communication channels which gives us an opportunity to reach to them.
What do you dislike most about this product?
I have nothing to dislike from this great product.
What recommendations would you give to someone considering this product?
I highly recommend this great platform to any business enterprise for better client relationship.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
David C.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2021
Fantastic product for reaching customers
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
It has the capability to give and send feedback immediately as customers interact with our business enterprise.
What is your favorite aspect of this product?
We are able to reach our customers effectively through email communication and phone.
What do you dislike most about this product?
Everything works well with this product.
What recommendations would you give to someone considering this product?
I recommend this great tool to any organization for better and effective customer relationship.
Pros
- Continually Improving Product
- Enables Productivity
- Unique Features
- Inspires Innovation
Please tell us why you think this review should be flagged.
Santiago G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2020
Powerful Pipeline Viewing Platform.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM can effectively manage sales and all the companies contacts.
What is your favorite aspect of this product?
I like the Zoho CRM functionality and the implementation at the beginning.
What do you dislike most about this product?
Nothing for me to say about Zoho CRM, even the training its effective.
What recommendations would you give to someone considering this product?
Zohe CRM, offers the great CRM capability for you to ensure excellent engagement and easy on sales activities management.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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