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Zoho CRM Logo Award Winner Product Badge
Zoho

Zoho CRM

Composite Score
8.7 /10
CX Score
9.0 /10
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Category
Zoho CRM
8.7 /10

What is Zoho CRM?

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.

Company Details

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Awards & Recognition

Zoho CRM won the following awards in the Customer Relationship Management - Midmarket category

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Zoho CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho CRM?

3% Negative
8% Neutral
89% Positive

Pros

  • Trustworthy
  • Fair
  • Acts with Integrity
  • Reliable

Feature Ratings

Average 83

Collaboration

87

Lead Management

85

Customer Service Management

85

Account and Contact Management

84

Activity and Workflow Management

84

Sales Management

84

Analytics and Reporting

83

Marketing Management

83

Telephony and Call Center Management

81

Quote Contract and Proposal

79

Mobile

78

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Business Value Created

82

Ease of Customization

82

Ease of IT Administration

81

Ease of Data Integration

81

Availability and Quality of Training

80

Vendor Support

79

Zoho CRM Reviews

Zack L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

From Lead to Close: The Power of Zoho CRM

Likeliness to Recommend

9 /10

What differentiates Zoho CRM from other similar products?

Additionally, Zoho CRM offers a wide range of features at a very reasonable price point, making it accessible for small businesses like ours.

What is your favorite aspect of this product?

The automation feature. We have set up a number of automated workflows that have greatly improved our efficiency and effectiveness in managing leads and opportunities. It has saved us a lot of time and allowed us to focus on more high-value activities.

What do you dislike most about this product?

Nothing at the moment.

What recommendations would you give to someone considering this product?

I highly recommend Zoho CRM to any small business looking for an affordable and comprehensive CRM solution.

Pros

  • Enables Productivity
  • Unique Features
  • Effective Service
  • Respectful

Anastacio III T.

  • Role: Operations
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Fantastic Product

Likeliness to Recommend

10 /10

What differentiates Zoho CRM from other similar products?

Zoho CRM is a lot cheaper plus has a lot of features than any other CRM products

What is your favorite aspect of this product?

Being able to Automate, Customize, and integrable

What do you dislike most about this product?

None so far

What recommendations would you give to someone considering this product?

If you want to implement a product that can be automated, customized, and integrable. Choose Zoho CRM

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bhoomika T.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Easy to use, Faster the way of working

Likeliness to Recommend

9 /10

What differentiates Zoho CRM from other similar products?

Zoho CRM has wider features that any application provide. also its more beneficial when you are using zoho suite , i mean the zoho applications with integration like zoho mail, marketing , etc

What is your favorite aspect of this product?

campaign segmentation,Real time notification , email alerts , wiki and customizable fields are helps to achieve the goals

What do you dislike most about this product?

The workflow sometimes became quite tricky to derive , but with the use and team support we can drive it smoothly

What recommendations would you give to someone considering this product?

If the organisation more focusing on marketing campaigns , social ,,edia monitoring along with provided feature then they should definitialy choose zoho CRM

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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