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Zoho CRM Logo Award Winner Product Badge
Zoho

Zoho CRM

Composite Score
8.7 /10
CX Score
8.9 /10
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Zoho CRM
8.7 /10

What is Zoho CRM?

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.

Company Details

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Awards & Recognition

Zoho CRM won the following awards in the Customer Relationship Management - Midmarket category

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Zoho CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

93 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho CRM?

3% Negative
9% Neutral
88% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

86

Lead Management

85

Customer Service Management

84

Activity and Workflow Management

84

Account and Contact Management

83

Sales Management

83

Analytics and Reporting

82

Marketing Management

82

Telephony and Call Center Management

80

Quote Contract and Proposal

79

Mobile

78

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Quality of Features

83

Breadth of Features

82

Usability and Intuitiveness

82

Business Value Created

82

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Ease of Data Integration

81

Ease of IT Administration

80

Availability and Quality of Training

80

Vendor Support

79

Zoho CRM Reviews

Santosh N.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

No More Mistakes With ZOHO CRM TOOL EASE OF USE

Likeliness to Recommend

8 /10

What differentiates Zoho CRM from other similar products?

Zoho CRM is popular Client Relationship Management( CRM) software used for handling deals, advertising movements, and client support in cooperative surroundings. By setting up and customizing an appliance on your corporation’s choices and incorporating the statistics and workflows you’ll need, you make sure you get the most out of all the superior capabilities Zoho CRM offers. But what differentiates Zoho from other CRM is its great partner ecosystem. Zoho, it is packed with great features. It has the functionalities that are competitive with more expensive CRM in the market. Zoho has contact management, workflow automation, analytics, social

What is your favorite aspect of this product?

Zoho CRM is quite a bit more customizable than most other CRM systems. There’s a healthy limit of 300 custom fields per module in the Enterprise edition. Workflow automation, macros, and something Zoho calls a “blueprint” all ensure people stay on task and don’t waste time manually ZOHO CRM favourite part is that User Interface an its home screen. Zoho CRM its looks Modern, Clean & Polished. We Can Easily Find any task to do for example ease access of different modules & quick action menu's. It Has top features like Web Forms, workflow, signals, sandbox and Customization of fields or layouts as well adding sections and subforms.

What do you dislike most about this product?

zoho which is popular with small businesses. CRM is a complete Sales cycle process : Leads Management, Follow ups, Opportunities, Quotations, Sales Orders Management. Without the said process fulfilling, CRM usage by the companies, will be like having all the requirement for preparing a food without a fuel. • Requires a lot of customisation to get started. • Limited customer support. • Forms aren't optimised for conversions. • Zoho offers a lot of features but the depth of their functionality proves limited as your demands increase.

What recommendations would you give to someone considering this product?

The Zoho One Plan: Zoho CRM offers a plan known as Zoho one that provides you a bundle of applications that are designed to automate the tasks of business. It provides 40 applications in the Zoho One package such Zoho Projects, Zoho Desk & more. So the user does not have to pay for each app separately. Easy-to-use Interface:- The interface of Zoho CRM is very easy to use so it can be easily introduced in the organization. Integration with other apps - Zoho CRM integrates with other apps very easily. So it is very easy to work with Zoho CRM. Customization- Zoho CRM is a highly customizable software that helps the user to custom

Pros

  • Continually Improving Product
  • Trustworthy
  • Effective Service
  • Inspires Innovation

Giordano de Jesus G.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Everything runs on Zoho CRM

Likeliness to Recommend

8 /10

What differentiates Zoho CRM from other similar products?

The entire company uses Zoho CRM to manage our daily processes and report on our projects. We track our daily records with all the basic modules such as Contacts, Accounts and Transactions. We have customized most of these modules to better reflect our own internal processes, as this is easy to do in Zoho CRM. The built-in reporting features allow us to easily customize reports the way we want, giving us excellent business insights.

What is your favorite aspect of this product?

The reporting feature is very good. Similarly, the ability to create custom "views" in our module log gave us greater insight into key data stored in Zoho CRM. Integration with other Zoho applications is critical for us, and Zoho CRM acts as a hub for project tracking, communication and task tracking for our team. Most, if not all other Zoho applications are natively integrated with Zoho CRM. Zoho CRM is highly customizable.

What do you dislike most about this product?

Honestly, I can't say anything negative about Zoho CRM. One last thing to add is that Zoho CRM has so many features that it is difficult to configure each one to optimize our team's success. It is important to use the features that best reflect our company's internal processes. Integrate with Zoho Social or other social networking tools. This may be due to my lack of effort to make better use of this existing functionality. I would say some UI improvements, although this feature works with the upcoming canvas generator.

What recommendations would you give to someone considering this product?

Zoho CRM is a must-have for anyone using the rest of the Zoho CRM platform. In addition, it acts as a tightly integrated hub with other Zoho applications. Making it the only Zoho application where our project users can log in to check emails, tasks, deal status, etc. on a daily basis. As administrators, it is critical that we optimize the way we configure Zoho CRM to provide the most useful information to our users while requiring the least amount of data entry from them.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Inspires Innovation

Namrata P.

  • Role: Information Technology
  • Industry: Media
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

make your work easy

Likeliness to Recommend

9 /10

What differentiates Zoho CRM from other similar products?

Quick and simple deployment is made possible by Zoho's setup wizards. of Zoho, for instance, offers up to 100 personalized reports with up to 10 unique fields for each module. Additionally, Zoho has artificial intelligence built-in that enables users to extract data-driven insights from their customer data. For very small enterprises with three users or fewer, Zoho offers a free subscription at the beginning.

What is your favorite aspect of this product?

Drag and drop option for creating marketing or any analytics reports has several options. Integrating with Wordpress is also simple and easy

What do you dislike most about this product?

Not getting all the features to test in the free version.

What recommendations would you give to someone considering this product?

After using our CRM, you'll feel that your work has been more accessible and that a non-technical person is only minimally required to be present.

Pros

  • Saves Time
  • Fair
  • Altruistic
  • Transparent

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