In Partnership With SelectHub
What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
Book a Free Demo Today!
See it in action with a free demo.
Click below to sign up on our partner's website.
In Partnership With SelectHub
Zoho CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoho CRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Fair
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Account and Contact Management
Activity and Workflow Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Business Value Created
Ease of Customization
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Also Featured in...
Zoho CRM Reviews
Michelle O.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2023
Great product for lead management
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho has a lot of great features, you can customize emails and integrate with Gmail to track directly on the appllication
What is your favorite aspect of this product?
when we started an initiative called close the loop we were able to customize the deals fields to add a close the loop and improvement suggestion filed that updated realtime
What do you dislike most about this product?
when they updated there wasnt so much training materials to go by we had to get their team to train us
What recommendations would you give to someone considering this product?
Great tool for tracking across all customer facing department especially for sales and recruitement
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Maurice H.
- Role: Consultant
- Industry: Media
- Involvement: End User of Application
Submitted Mar 2023
Very complete CRM package!!
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
The Zoho CRM suite is a part of a bigger software package. With a combination of all Zoho products, you can manage all your online business needs! They offer a full business package, much like Office 365 for CRM.
What is your favorite aspect of this product?
The breath of features Zoho offers. It pretty much includes everything you need for your online business.
What do you dislike most about this product?
Nothing much as it is very complete. You should double-check the pricing plan, though, as you want to match it with your business size and needs.
What recommendations would you give to someone considering this product?
Definitely give Zoho CRM a try, as their software packages includes everything you might need in your online business software package.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
Jenny B.
- Role: Human Resources
- Industry: Media
- Involvement: End User of Application
Submitted Mar 2023
Zoho CRM tracks sales activity effectively
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Users of Zoho CRM can approach problems in business from a variety of angles and find answers for a wide range of management tasks. It's a convenient way to centralize our contact information for prospects and clients. In terms of business administration, it is applicable to both large and small enterprises. Purchase orders, delivery notes, and invoices are all within our capabilities.
What is your favorite aspect of this product?
For almost two years, I had the great fortune of using Zoho CRM, especially for E-mail marketing, as well as for supervising and performing the sales analytics on a monthly, quarterly, and yearly basis. It's a good practice for me to keep tabs on all of the messages I've sent out to users via email.
What do you dislike most about this product?
Investing in the full Zoho suite or only the apps you need isn't always the best choice. Finding the correct software for the job might be challenging when there are so many options within a single suite. The most user-friendly experience would have a notification setting.
What recommendations would you give to someone considering this product?
The most user-friendly aspect of Zoho CRM is that it allows me to review all sales-related activity with my entire team. It's simple to follow up on a purchase. The greatest all-in-one suite for running a company.
Pros
- Performance Enhancing
- Enables Productivity
- Effective Service
- Saves Time
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
