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Zoho CRM Logo
Zoho

Zoho CRM

Composite Score
8.2 /10
CX Score
8.6 /10
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Zoho CRM
8.2 /10

What is Zoho CRM?

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.

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Awards & Recognition

Zoho CRM won the following awards in the Customer Relationship Management - Enterprise category

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Zoho CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

99 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho CRM?

2% Negative
5% Neutral
93% Positive

Pros

  • Helps Innovate
  • Reliable
  • Caring
  • Fair

Feature Ratings

Average 86

Collaboration

89

Lead Management

88

Sales Management

88

Activity and Workflow Management

88

Marketing Management

86

Account and Contact Management

86

Customer Service Management

84

Analytics and Reporting

83

Mobile

81

Telephony and Call Center Management

81

Quote Contract and Proposal

80

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Customization

83

Vendor Support

82

Availability and Quality of Training

81

Ease of Data Integration

81

Ease of IT Administration

81

Ease of Implementation

80

Breadth of Features

80

Quality of Features

80

Usability and Intuitiveness

79

Product Strategy and Rate of Improvement

79

Zoho CRM Reviews

Jessi S.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Zoho is an excellent solution for CRM.

Likeliness to Recommend

8 /10

What differentiates Zoho CRM from other similar products?

Zoho one provides an integrated solution that helps to run the business, numerous applications like Zoho projects, CRM plus, Sprints,cliq, etc can help to higher setup and track the project and ensure effective communication. You’ll deal with an oversized range of datasets which helps to plug our business. Also, the merchandise evaluation structure helps us to manage the budget as you’ve got to pay for the user that you needed for a certain operation.

What is your favorite aspect of this product?

Maybe it's simply because we’d ne’er had a true CRM or sales process before we adopted Zoho, however, we’ve been pleasantly shocked with how powerful and versatile it is. We use the CRM functions to manage our consumer information, but we love it for managing Deals (our sales pipeline). It’s straightforward to move individuals through the process, see how long people have lingered in an exceedingly certain column, and so on And, Zoho permits you to customise the process, adding and renaming columns as you need. We sync it with Zoho Campaigns to stay our potential leads organized into completely different lists.

What do you dislike most about this product?

Few applications like CRM, to meet the business would like you to have to do with loads of customization, limited support sometimes stuck the work. The forms are quite not abundant and customizable which leads to tech limitations and ought to find an alternative.

What recommendations would you give to someone considering this product?

If they’re looking for IT project management or hr solutions then they’ll opt for Zoho with no single doubt. However, if looking for sales things like CRM or other selling products then they can take a try once to check if the merchandise fulfils their business wants and if somewhere they get confused or have doubt then merely consult to Zoho team.

Pros

  • Appreciates Incumbent Status
  • Enables Productivity
  • Effective Service
  • Inspires Innovation

Cons

  • Under Delivered

Stephney A.

  • Role: Public Sector
  • Industry: Apparel
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Solution with a propensity to take over business.

Likeliness to Recommend

9 /10

What differentiates Zoho CRM from other similar products?

Zoho CRM has given us the ease which we were trying to search in other CRM solutions. the entire ease and efficient functioning speed have an enormous impact on our business objectives. With its features, we are able to gain the trust of our customers and can better manage our sales team. There are a few things that need a bit of attention and should be rectified like the dashboard and its cost.

What is your favorite aspect of this product?

The basic utilization of Zoho CRM is in our Sales and marketing department and our sales team is taking the full edge of it because of its numerous feature set. and we can also track our customer’s activities all these make it our all-time favorite solution.Simple integration with other platforms creates ease. Its reports are clear and effective in the analysis of the situation. We are managing our sales team in a more good demeanor. Amazing account management system. Zoho CRM alone is enough to take over all the hectic tasks related to

What do you dislike most about this product?

The subscription charges are highly unfair, especially for small business owners. Sometimes it duplicates the data of customers and creates a mess. The dashboard needs to be improved as we don’t really like it because of perplexity.

What recommendations would you give to someone considering this product?

Zoho CRM is a wonderful tool that has the capacity to fulfill the demands of a business. It's been a year since we have installed it in our organization and apart from some minor flaws I haven’t found it disturbing our work. Its features are a complete set of account management, amazing analytics and reports, and much more.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Dilip K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

Smooth App for the Employees

Likeliness to Recommend

9 /10

What differentiates Zoho CRM from other similar products?

It gives you enough support to utilize the product and upgrade yourselves to enhance your project.

What is your favorite aspect of this product?

1. Lot of Automation options. 2. Reporting feature is so awesome. 3. Huge Core benefits and customer support provided.

What do you dislike most about this product?

1. Notification feature can improved. 2. Mobile version needs to be improved. It is glitchy sometimes. 3. Lot of features to support payroll can be implemented.

What recommendations would you give to someone considering this product?

It is positive with this product since I started using the product. It has lot of automation features so that our work will become so easy, we just need to use the APIs and integrate them.

Pros

  • Includes Product Enhancements
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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