Zoho

Zoho CRM

Composite Score

8.2 /10

CX Score

8.7 /10

52 Reviews Write a Review

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What is Zoho CRM?

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.

Company Details

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Awards & Recognition

Zoho CRM won the following awards in the Customer Relationship Management - Enterprise category

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6 Top Rated Capabilities

10 Top Rated Features

2024

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

Zoho CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

87 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 97%
Negotiation and Contract:: 95%
Conflict Resolution:: 96%
Strategy & Innovation:: 95%
Service Experience:: 97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho CRM?

2% Negative

4% Neutral

94% Positive

Pros

Helps Innovate
Reliable
Caring
Fair

Feature Ratings

Average 85

Collaboration

Lead Management

Sales Management

Customer Service Management

Activity and Workflow Management

Account and Contact Management

Marketing Management

Telephony and Call Center Management

Analytics and Reporting

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Customization

Ease of Implementation

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Also Featured in...

Lead Management

Score 8.8

View Zoho CRM in this category (opens in a new tab)

Customer Relationship Management - Midmarket

Score 8.8

View Zoho CRM in this category (opens in a new tab)

Zoho CRM Reviews

Hannah S.

Role: Industry Specific Role
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Unique product.

Likeliness to Recommend

9 /10

What differentiates Zoho CRM from other similar products?

Zoho CRM incorporates a voice-powered assistant called Zia. Users can ask Zia for information, insights, and perform various actions using natural language commands.

What is your favorite aspect of this product?

As a cloud-based solution, Zoho CRM enables users to access their data from anywhere with an internet connection, promoting flexibility and remote work.

What do you dislike most about this product?

Some of the more advanced AI features, such as Zia, may come with additional costs, potentially impacting the affordability for certain users.

What recommendations would you give to someone considering this product?

Before choosing Zoho CRM, businesses should thoroughly evaluate their specific needs and requirements to ensure that the platform aligns with their goals and processes.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shivam C.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Very easy and user friendly product.

Likeliness to Recommend

8 /10

What differentiates Zoho CRM from other similar products?

Zoho provide smooth interaction with clients and its very easy to use

What is your favorite aspect of this product?

Task management

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

This is the best product for project management and task management.

Pros

Performance Enhancing
Saves Time
Client Friendly Policies
Includes Product Enhancements

Role: Finance
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2023

Great taking photos of receipts for reimbursement.

Likeliness to Recommend

8 /10

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Cons

Vendor Friendly Policies

Zoho CRM

What is Zoho CRM?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Zoho CRM Ratings

87 Likeliness to Recommend

99 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Zoho CRM?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Lead Management

Customer Relationship Management - Midmarket

Zoho CRM Reviews

Hannah S.

Unique product.

Likeliness to Recommend

Pros

Shivam C.

Very easy and user friendly product.

Likeliness to Recommend

Pros

Great taking photos of receipts for reimbursement.

Likeliness to Recommend

Pros

Cons

Most Popular Zoho CRM Comparisons

Salesforce Sales Cloud Enterprise

Microsoft Dynamics 365 Sales Enterprise

Oracle CX Sales

SAP CRM

Infor CRM

Oracle PeopleSoft CRM

Feature Ratings

Collaboration

Lead Management

Sales Management

Customer Service Management

Activity and Workflow Management

Account and Contact Management

Marketing Management

Telephony and Call Center Management

Analytics and Reporting

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Business Value Created

Ease of Customization

Ease of Implementation

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness