Zoho CRM

What differentiates Zoho CRM from other similar products?

Workflow and activities easy management.

What is your favorite aspect of this product?

Easy to customize the function and start working with the Software.

What do you dislike most about this product?

The CRM solution implementation has no main complications.

What recommendations would you give to someone considering this product?

Easy marketing tool, and excellent lead management capabilities and all the functions are very accessible.

What differentiates Zoho CRM from other similar products?

The satisfaction and help during the sales process of each of our potential clients is extremely essential for us. The operation and performance that Zoho CRM has had is incredible, and I have noticed that this platform, unlike others, offers me a performance management service, with which I can have a broad visualization of the improvement process or how much it is being effective the process of attention to potential customers. I am fascinated with this performance monitoring service, it has made it possible for me to be aware of our performance.

What is your favorite aspect of this product?

The feature that I love the most about Zoho CRM is that it allows me to have great team collaboration and perfect synchronization with my work team. Zoho CRM allows me to send clients to my colleagues in the sales sector, it allows me a fantastic teamwork which helps me to have a customer service 24 hours a day. The team collaboration that it offers me is great, because we can serve more clients in a shorter period of time.

What do you dislike most about this product?

One of the things I don't like about Zoho CRM is the notification system. Zoho CRM should send me notifications when customers interact with my brand, when they browse my website and when we are mentioned in social networks, however, the mention process in social networks is not notified to us with this platform, even if we activate the notifications for all our channels, we never receive notifications when we are mentioned on social networks, which forces us to be aware of this manually. I would like this notification system to be improved so that they give me more complete notifications.

What recommendations would you give to someone considering this product?

Zoho CRM is a perfect platform for the sales sector, because it offers immediate attention for all customers, it also offers the ability for all Zoho CRM users to communicate through various chat channels in order to have a perfect team collaboration that helps maintain integrity in each service to potential customers. I highly recommend it because it is easy to use and it will not take long to adapt to the customer service process.

What differentiates Zoho CRM from other similar products?

The experience of the consumer or client when carrying out a sales process with our company is extremely important. The difference of Zoho CRM compared to other platforms in the "CRM" area is that this platform allows us a more diverse communication with customers, it allows us to communicate through email, online chat, camera and also through voice notes, something that It has helped us a lot to communicate with the client at the right time and provide the appropriate support. I consider that this variety of communication did not have it before, because in other previously used platforms, we usually communicated through email and online chat

What is your favorite aspect of this product?

What I like the most about Zoho CRM is its organization in the interface and its ability to collect all the information about a customer's deal. Zoho CRM is able to collect accurate information from the entire customer service process, and automatically performs a graphical analysis in which the growth in customer acquisition is reflected, and the satisfaction of each of them is also reflected. customers in general. I consider that these automatic analyzes in relation to all the clients served, have achieved that we can have a broader vision of our progress in client satisfaction.

What do you dislike most about this product?

Currently I do not have any negative factors that need to be mentioned about Zoho CRM, because it has been a platform that has fulfilled each of its functionalities and has provided an excellent management of potential clients, I am totally grateful for the performance it has had and the fulfillment of its functions.

What recommendations would you give to someone considering this product?

Zoho CRM is a fully capable platform to provide direct communication with each potential customer. I would recommend this platform for any company that needs to better serve their customers and be able to offer a company during the sales process. Zoho CRM offers a variety of ways to communicate with potential customers and provide support during each sale. It is a very comprehensive platform that helps to analyze all types of completed sales and offers an automated system to monitor the satisfaction of all customers.