Zoho CRM

What differentiates Zoho CRM from other similar products?

One of the differences that stands out most between Zoho CRM and other CRM platforms such as Salesforce, is that since Zoho CRM works in direct synchronization with all Zoho services, this helps the process of collecting customer data and the visualization of the progress of the sales, is shown in real time, compared to Salesforce which takes much longer to process the data of the sales and the customers, and then display it in the general sales panel. I believe that this real-time operation has been able to enhance our sales force, and has saved us more time in analyzing productivity in customer service and communication.

What is your favorite aspect of this product?

I am really fascinated with the mobile device architecture that Zoho RCM offers me, as it allows me to use a fully capable application to meet my business needs, and which helps me stay in direct contact with all my clients. No matter where I am, or the circumstances, I can always handle any sale in a matter of seconds with the help of the Zoho CRM App. In addition, another functionality that I love is the Zoho CRM notification system, it is able to notify me of the exact moment in which there may be a possible agreement with customers, to know at the exact moment, the purchase day. The notifications are instantaneous.

What do you dislike most about this product?

One of the things I don't like about Zoho CRM, is that it does not have the ability to work without an internet connection, nor do it work with an unstable internet connection. Being a cloud platform, it does not work without internet, however, I would like to be able to organize all my leads and view the general reports without having an internet connection, it would be excellent to be able to access the previously obtained report, without having to have An internet connection for this is a feature that would come in handy in my work area, since sometimes we need to move around, and we don't always have a stable internet connection.

What recommendations would you give to someone considering this product?

Zoho CRM is an almost perfect platform, its only negative point is that it does not have the ability to allow access if you do not have a good internet connection, however, this does not make it a bad platform, its general operation is great and helps all customers to be served properly during the sales process. Zoho CRM offers detailed reports on sales made, offers sales forecasts, and also offers excellent synchronization with all Zoho services, which will make it much easier to boost all sales in a company. Zoho CRM is the essential platform for any company that wants to boost its sales in a simple way, without a complicated process.

What differentiates Zoho CRM from other similar products?

Zoho CRM is very price competitive and can easily be integrated with both Zoho applications and external applications. Zoho CRM has a solid standard where it covers the basic needs to the most complete of CRM, in addition, if you want to start without payments to see the potential of Zoho there is a free package that includes almost all the features for a correct relationship management with the clients. With Zoho CRM you can optimize productivity in a work team as you work more collaboratively and not individually.

What is your favorite aspect of this product?

What I like is that it is not like simple customer relationship software, it is too complete with a variety of features, and its reports are very detailed. I like that it has a very flexible and easy-to-implement API. It has a complete and well explained documentation of all the functions of its characteristics (since this software is quite extensive and requires some learning). It adapts to any time of company, be it small, medium or large, thus automating most tasks.

What do you dislike most about this product?

I can say that it has a very steep learning curve as it costs a bit to move within the platform. I would like that not all Zoho CRM is cloud-based, it would also be useful to have some type of local storage in case of a connectivity failure, also if there is a mishap where the internet connection is slow, reducing the work process.

What recommendations would you give to someone considering this product?

I recommend it because it has a good complete customer relationship manager, it integrates very well with many other applications, even with marketing and sales software. You can work very well collaboratively without any confusion and maintaining clear communication with your work team.

What differentiates Zoho CRM from other similar products?

Customer service has improved exponentially since Zoho CRM came to our workspace, because it has provided a simple process for consistent interaction and communication with each of the potential customers. What I have noticed difference comparing Zoho CRM with other platforms that we have previously used, is that this platform allows me more variety to communicate, either through mail, online chat, video call, voice messages and also through support tickets. The variety of ways in which I can give immediate attention to clients is fantastic, a much faster and hassle-free way.

What is your favorite aspect of this product?

My favorite aspect of Zoho CRM is that it offers me a very instantaneous service for receiving notifications that notify me at the exact moment when the client needs some support, something that has helped me a lot since I should not be aware of when a client requires our services. In addition, I have loved the automatic reporting system, since it is capable of collecting all the information on the general customer service, and inserts it into graphs that automatically analyze the performance that has been achieved in customer service. customer and the quality that was provided.

What do you dislike most about this product?

There is no negative factor that needs to be mentioned about Zoho CRM, because since I started using it in my sales area, I have had incredible success, I have been able to give immediate attention to potential customers and I have also had the ability to service multiple customer tickets at the same time. I am fascinated with the performance that Zoho CRM has had and how great it has been for the attention of the clients that come to our company.

What recommendations would you give to someone considering this product?

The main reason that makes me recommend Zoho CRM to companies or sales areas is that this platform does not offer any negative performance, and it does not have any errors in its operation. There are many platforms that control CRM but they have errors when generating reports and when contacting customers, but Zoho CRM is unique, it helps us to communicate with customers through various methods and it also allows us to have reports that we saves a lot of analysis time. I am grateful to Zoho CRM and I am sure it would be a fantastic platform for any business.