Zoho

Zoho CRM

Composite Score

8.2 /10

CX Score

8.6 /10

49 Reviews Write a Review

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What is Zoho CRM?

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.

Company Details

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Awards & Recognition

Zoho CRM won the following awards in the Customer Relationship Management - Enterprise category

Filter By

6 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

Zoho CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

99 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho CRM?

2% Negative

5% Neutral

93% Positive

Pros

Helps Innovate
Reliable
Caring
Fair

Feature Ratings

Average 86

Collaboration

Lead Management

Sales Management

Activity and Workflow Management

Marketing Management

Account and Contact Management

Customer Service Management

Analytics and Reporting

Mobile

Telephony and Call Center Management

Quote Contract and Proposal

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Customization

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Also Featured in...

Lead Management

Score 8.8

View Zoho CRM in this category (opens in a new tab)

Customer Relationship Management - Midmarket

Score 8.7

View Zoho CRM in this category (opens in a new tab)

Zoho CRM Reviews

Kate H.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2021

Excellent product

Likeliness to Recommend

10 /10

What differentiates Zoho CRM from other similar products?

I have not used similar products earlier.

What is your favorite aspect of this product?

It gives us an opportunity to reach to our customers on time.

What do you dislike most about this product?

I have nothing to dislike about this great tool.

What recommendations would you give to someone considering this product?

I recommend this platform to any organization for effective sales management.

Pros

Reliable
Trustworthy
Efficient Service
Inspires Innovation

Christopher G.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2021

Excellent platform

Likeliness to Recommend

10 /10

What differentiates Zoho CRM from other similar products?

I have not used similar products as this in our organization.

What is your favorite aspect of this product?

It gives us real time notification on how our customers are interacting with our business.

What do you dislike most about this product?

I have not had any bad moment while using this great platform.

What recommendations would you give to someone considering this product?

I highly recommend this great product to any business enterprise.

Pros

Continually Improving Product
Trustworthy
Unique Features
Efficient Service

Magly J.

Role: Consultant
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2021

Collaborative multi-use tool

Likeliness to Recommend

10 /10

What differentiates Zoho CRM from other similar products?

One of the things that most differentiates zoho from the competition is that it is much more complete and has unique functionalities that others do not have, such as the integration of marketing automation, and the ability of the same system to refer me to potential clients.

What is your favorite aspect of this product?

Among the things I like the most about this collaborative tool. It is how easy it is to implement any type of function such as customer service, inventory management, marketing and creating automated responses which are very helpful, since sometimes we cannot respond to all messages. It also has a very useful mobile application for people who are always on the go.

What do you dislike most about this product?

What I do not like about this collaborative tool and perhaps it is not so important is that it does not allow me to set a specific day or time to be on vacation or simply offline. It also happens that in the mobile application when a call is made and at the end it does not let me enter my call record with the corresponding comments.

What recommendations would you give to someone considering this product?

I would definitely recommend it, but I would also tell you to find some information on how to use this tool as it can be confusing at first.

Pros

Reliable
Trustworthy
Efficient Service
Effective Service

Zoho CRM

What is Zoho CRM?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Zoho CRM Ratings

87 Likeliness to Recommend

1 Since last award

99 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Zoho CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Lead Management

Customer Relationship Management - Midmarket

Zoho CRM Reviews

Kate H.

Excellent product

Likeliness to Recommend

Pros

Christopher G.

Excellent platform

Likeliness to Recommend

Pros

Magly J.

Collaborative multi-use tool

Likeliness to Recommend

Pros

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1
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Since last award

Feature Ratings

Collaboration

Lead Management

Sales Management

Activity and Workflow Management

Marketing Management

Account and Contact Management

Customer Service Management

Analytics and Reporting

Mobile

Telephony and Call Center Management

Quote Contract and Proposal

Vendor Capability Ratings

Business Value Created

Ease of Customization

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement