Zoho

Zoho Connect

Composite Score

8.6 /10

CX Score

8.9 /10

101 Reviews Write a Review

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What is Zoho Connect?

Build a thriving workplace culture with Connect's centralized intranet solution for internal communications, employee engagement, and collaboration.

Company Details

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Zoho Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Connect?

1% Negative

4% Neutral

95% Positive

Pros

Respectful
Performance Enhancing
Fair
Enables Productivity

Feature Ratings

Average 79

Task Management

News Feed

Instant Messaging

Workflow & Approvals

File Sharing Collaboration

Employee Engagement

Employee Directory

End-User Workflow Customization

Integrations

Calendars

Reporting and Analytics

Vendor Capability Ratings

Average 79

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Zoho Connect Videos

Zoho Connect Reviews

Sakshi K.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

The Best Connecting Platform

Likeliness to Recommend

8 /10

What differentiates Zoho Connect from other similar products?

Zoho Connect stands out with its seamless integration across Zoho's suite of apps, customizable interface, and strong collaboration tools, offering a unified platform for enhancing team communication and productivity.

What is your favorite aspect of this product?

My favorite aspect of Zoho Connect is its seamless integration of team collaboration tools, fostering efficient communication and project management, all in a user-friendly platform that enhances productivity and team cohesion.

What do you dislike most about this product?

The user interface can be unintuitive at times, making navigation difficult. Additionally, the mobile app lacks some features available on the desktop version, which hampers productivity on the go.

What recommendations would you give to someone considering this product?

Zoho Connect streamlines team collaboration with customizable intranets, social networking features, and robust integration options. Ideal for improving communication and project management in both small teams and large organizations.

Pros

Continually Improving Product
Reliable
Unique Features
Efficient Service

Giovanni Ficcadenti L.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

An amazing platform for communication.

Likeliness to Recommend

9 /10

What differentiates Zoho Connect from other similar products?

My organization uses Zoho Connect to boost communication and team effectiveness. Its easy yet dynamic ability to transmit information, connect with external parties, and even exchange pretty large papers has made it one of the most popular collaboration platforms in my workplace

What is your favorite aspect of this product?

What I value most about Zoho Connect are its collaboration features such as chat, forums, file sharing, and task management. The user-friendly UI and customizable features make it easy to connect and interact with team members. It has become one of my organization’s most popular collaboration tools, which I have successfully augmented with other Zoho products that I use regularly. I like how Zoho Engage is organized by providing the layout of all the settings and options; it’s the perfect place to effortlessly connect with staff or peers.

What do you dislike most about this product?

The Individual cost of this program is slightly more, some business requirements need to be adjusted, and there is a learning curve that takes time to adjust to the software; additionally, integrating the software with third-party tools is not an easy operation.

What recommendations would you give to someone considering this product?

Zoho Connect enables simple, quick, and secure interaction with other Zoho ERP modules for collaboration with coworkers and partners. It goes beyond what is generally utilized for communication between more than five persons at once. One of my favourite aspects about Zoho is its variety and simplicity of communication. It is ideal for both casual talks and professional collaboration.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Role: Sales Marketing
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2024

Fantastic produc

Likeliness to Recommend

7 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zoho Connect

What is Zoho Connect?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

Zoho Connect Ratings

89 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Zoho Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

News Feed A display of recent activity relevant to users. Can include notices, events, or work activities such as completed tasks, projects, or recently edited documents.

Instant Messaging Real-time, text-based communication between two or more people

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

End-User Workflow Customization The ability of users to create their own workflows within the platform using low-code and/or no-code development.

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Calendars Ability to manage and view employee schedules, and book meetings.

Reporting and Analytics Includes historical and real-time dashboard visualizations, detailed and summary reporting, and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zoho Connect Videos

Zoho Connect - The modern intranet

Zoho Connect Reviews

Sakshi K.

The Best Connecting Platform

Likeliness to Recommend

Pros

Giovanni Ficcadenti L.

An amazing platform for communication.

Likeliness to Recommend

Pros

Fantastic produc

Likeliness to Recommend

Pros

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2
Since last award

Feature Ratings

Task Management

News Feed

Instant Messaging

Workflow & Approvals

File Sharing Collaboration

Employee Engagement

Employee Directory

End-User Workflow Customization

Integrations

Calendars

Reporting and Analytics

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Availability and Quality of Training