What is Zoho Assist?
Zoho Assist is enterprise-grade Remote Support Software that empowers businesses across the globe with secure cloud-based remote support and remote access software. Zoho Assists establishes secure web-based, on-demand connections with remote PCs, laptops, mobile devices, and servers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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93 Likeliness to Recommend
2
Since last award
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
+100 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Assist?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Real User Monitoring
Remote Support
Augmented Reality Remote Assistance
Web & Desktop Conferencing
Intelligence Reports
Attended and Unattended Remote Access
Audit Management
Discovery
Role-Based Access Controls
Vendor Capability Ratings
Ease of Data Integration
Ease of IT Administration
Business Value Created
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Quality of Features
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Zoho Assist Reviews
Anton K.
- Role: Operations
- Industry: Entertainment
- Involvement: End User of Application
Submitted Aug 2023
An all-in-one suite of productivity apps
Likeliness to Recommend
What differentiates Zoho Assist from other similar products?
By offering a suite of applications in one convenient location, Zoho helps companies with a wide range of administrative tasks. Because of the excellent integration between the numerous tools, users don't have to waste time switching between applications to get the job done.
What is your favorite aspect of this product?
This helps organizations save a ton of money and effort, which they can use into expansion rather than managing various software systems. Furthermore, teams are able to collaborate and produce superior outcomes because to the well-integrated and user-friendly tools available across all platforms. This facilitates effective communication and collaboration among geographically dispersed teams.
What do you dislike most about this product?
Although Zoho One provides access to a wide variety of software, it is not without drawbacks. These include bad customer service, a complicated setup process, exorbitant costs for adding new team members, and a dearth of distinctive features in comparison to free or low-cost alternatives.
What recommendations would you give to someone considering this product?
Zoho One is an all-in-one business solution that provides a plethora of useful features. The tools work together seamlessly, and I never had to flip between them to use their individual functions.
Pros
- Continually Improving Product
- Reliable
- Efficient Service
- Acts with Integrity
Please tell us why you think this review should be flagged.
Robert S.
- Role: Operations
- Industry: Entertainment
- Involvement: End User of Application
Submitted Aug 2023
Support and remote access are covered by Zoho
Likeliness to Recommend
What differentiates Zoho Assist from other similar products?
Since Zoho Assist is a web-based tool that doesn't call for any installation on the user's end, we can walk them through starting a remote session with just a few clicks; this has greatly simplified and streamlined our remote support processes, which we've been able to improve by a remarkable 85%.
What is your favorite aspect of this product?
The fact that Zoho One includes so many useful tools for such a low price is one of its greatest strengths. It's a huge benefit because we save money by not having to buy each product individually. Additionally, your company may rest easy because of the seamless connectivity across products. Simple to alter and quick to use.
What do you dislike most about this product?
It is important to keep in mind that using Zoho Assist slows down the processing of the computer or device significantly, information loads very slowly step by step, and times to complete any operation are very long.
What recommendations would you give to someone considering this product?
Zoho simplifies running our firm thanks to its centralization of forty or more applications. Because of the built-in compatibility across the various applications, our teams are able to do their work more efficiently.
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
Ethan K.
- Role: Operations
- Industry: Entertainment
- Involvement: End User of Application
Submitted Aug 2023
Our teams are more efficient using Zoho Assist
Likeliness to Recommend
What differentiates Zoho Assist from other similar products?
Thanks to its seamless interaction with the rest of Zoho, this tool makes it easy to connect with and assist clients with just a single click. I enjoy Zoho Assist because the user interface is straightforward and easy to browse across all of my devices.
What is your favorite aspect of this product?
Zoho Assist is a web-based, no-installation remote assistance and unattended access solution; with it, I can access PCs and mobile devices remotely in a safe, dependable, and hassle-free manner.
What do you dislike most about this product?
The only ways to communicate with customers were through chat, phone, or meeting; however, I've heard that this is being worked on.
What recommendations would you give to someone considering this product?
With Zoho Assist, we are able to manage all of our tools from a single provider; it works flawlessly and makes it simple for our customers to ask for help when they need it.
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
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