What is Zoho Assist?
Zoho Assist is enterprise-grade Remote Support Software that empowers businesses across the globe with secure cloud-based remote support and remote access software. Zoho Assists establishes secure web-based, on-demand connections with remote PCs, laptops, mobile devices, and servers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
1
Since last award
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
+100 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Assist?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Remote Control
Real User Monitoring
Remote Support
Augmented Reality Remote Assistance
Web & Desktop Conferencing
Intelligence Reports
Attended and Unattended Remote Access
Audit Management
Role-Based Access Controls
Discovery
Vendor Capability Ratings
Ease of Data Integration
Ease of IT Administration
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Quality of Features
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Zoho Assist Reviews
Pierre-Richard R.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2023
One of the best I tried!
Likeliness to Recommend
What differentiates Zoho Assist from other similar products?
Browser integration is great,
What is your favorite aspect of this product?
The agent automatically uninstalls from the user’s computer when the remote support session is done
What do you dislike most about this product?
Transferring large files is tedious and often hangs
What recommendations would you give to someone considering this product?
Try it and especially try the mobile remote app.
Pros
- Trustworthy
- Efficient Service
- Caring
- Respectful