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Emotional Footprint Awards 2024

Remote Support


SoftwareReviews names AnyDesk, TeamViewer, ConnectWise Screen Connect, and Zoho Assist as Remote Support Emotional Footprint Award Winners.


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Remote Support

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


AnyDesk

AnyDesk

AnyDesk is remote access software that helps you to improve efficiency by optimising your workflows.AnyDesk’s high-performance Remote Desktop Software enables latency-free Desktop Sharing, stable Remote Control and fast and secure data transmission between devices.

9.3

CX Score

CX
Score

+96

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

0% Negative 96% Positive
Badge Winner
68Reviews

TeamViewer

TeamViewer

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

9.1

CX Score

CX
Score

+93

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

1% Negative 94% Positive
Badge Winner
100Reviews

Zoho

Zoho Assist

Zoho Assist is enterprise-grade Remote Support Software that empowers businesses across the globe with secure cloud-based remote support and remote access software. Zoho Assists establishes secure web-based, on-demand connections with remote PCs, laptops, mobile devices, and servers.

9.0

CX Score

CX
Score

+100

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

0% Negative 100% Positive
Badge Winner
20Reviews

ConnectWise

ConnectWise Screen Connect

Remote Support Software to deliver direct and fast service to customers manage desktops, mobile devices, and more on demand with ConnectWise ScreenConnect™ Support. Full, attended remote control capabilities that allow technicians to deliver direct and fast service to customers, anytime and anywhere, right from their device. They can swoop in to provide help desk-style services, including break/fix services, on the spot and on the fly, expediting ticket resolution and getting customers back to work faster.

8.9

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

91

Value Index

VALUE INDEX

1% Negative 92% Positive
Badge Winner
25Reviews

Other Evaluated Vendors


NinjaOne

NinjaOne Platform

NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform is proven to increase productivity, while reducing risk and IT costs.

8.4

CX Score

CX
Score

+100

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

0% Negative 100% Positive
13Reviews

Electronic.US

HelpWire

HelpWire is a remote desktop service that empowers businesses with remote control tools for on-demand support of Windows and macOS devices. Helping you deliver lightning-fast remote support, HelpWire saves your and your client’s time and money by eliminating expensive on-site visits.

8.3

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

1% Negative 89% Positive
22Reviews

Kaseya

Kaseya VSA

Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console.

8.3

CX Score

CX
Score

+97

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

1% Negative 98% Positive
11Reviews

RealVNC Ltd

VNC Connect

VNC Connect is a secure remote access software that securely accesses and manages any device, from anywhere. With high-quality remote access, VNC Connect allows you to securely access and operate your devices with a connection so responsive it feels like you’re sitting right in front of them. VNC Connect is fully configurable out of the box. Granular control over your setup means you can customize it to meet your specific needs and use cases.

8.2

CX Score

CX
Score

+96

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

1% Negative 97% Positive
11Reviews

Cisco Systems

Cisco Webex Support

Cisco Webex Support is a dynamic platform for remote technical support. It provides real-time support and customer service to customers anywhere in the world. Decrease call times, get faster resolutions, and reduce overall costs.

8.2

CX Score

CX
Score

+96

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

1% Negative 97% Positive
13Reviews

Remotetopc

RemoteToPC

RemoteToPC is a a remote PC access solution for everyone. With Remote PC Access, you can access your office PC from home or provide remote support and remote IT management. RemoteToPC created remote access software with advanced user management features for Enterprise and IT support customers. Remote work tools include advanced features like: remote-printing, multi-to-multi pop-out screens, drag-&-drop file copy, chat.

8.1

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

2% Negative 94% Positive
11Reviews

BeyondTrust Corporation

BeyondTrust Remote Support

Bomgar Remote Support enables IT service desks and support centers to access and fix nearly any remote device, running any platform, located anywhere in the world. Technicians using Bomgar can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security.

7.8

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

4% Negative 88% Positive
12Reviews

Sand Studio

Airdroid Remote Access

Airdroid Remote Access offers all-around remote access, remote support, and remote control solutions for enterprises including instant remote support for your employees and customers, remote control and management of unattended devices, and even a seamless way to assist friends and family.

7.7

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

3% Negative 90% Positive
10Reviews

NetSupport Inc

NetSupport Manager

NetSupport Manager continues to deliver the very latest in remote access, PC support and desktop management capabilities. From a desktop, laptop, tablet or smartphone, monitor multiple systems in a single action, deliver hands-on remote support, collaborate and even record or play back sessions. When needed, gather real-time hardware and software inventory, monitor services and even view system config remotely to help resolve issues quickly.

7.4

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

3% Negative 81% Positive
13Reviews

For the full list of vendors in this space, click here.

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