WalkMe Customer Reviews 2024

WalkMe

Composite Score

7.5 /10

CX Score

7.5 /10

16 Reviews Write a Review

Claim Software

What is WalkMe?

WalkMe’s Digital Adoption Platform (DAP) is a no-code software platform that enables organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment.

Company Details

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WalkMe Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WalkMe.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

66 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WalkMe?

0% Negative

6% Neutral

94% Positive

Pros

Enables Productivity
Efficient Service
Client Friendly Policies
Continually Improving Product

Feature Ratings

Average 75

Conversion Analysis

Audience Segmentation

Data Analysis and Survey Function

Data Warehousing

Data Integrity

Device and Browser Analytics

Data Management

Analytics and Reporting

Marketing Analytics

Mobile Functionality

API Framework

Vendor Capability Ratings

Average 73

Ease of Implementation

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Usability and Intuitiveness

Vendor Support

Ease of Customization

Quality of Features

Business Value Created

Ease of Data Integration

Ease of IT Administration

Also Featured in...

Digital Adoption Platforms

Score 8.7

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WalkMe Reviews

Paweł Z.

Role: Information Technology
Industry: Transportation
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2023

Helps to realize & fix end users' pain points

Likeliness to Recommend

8 /10

What differentiates WalkMe from other similar products?

Dedicated training program, continuous support & client-first approach. App itself is easy-to-use and not limiting the user potential for guidance creation.

What is your favorite aspect of this product?

It is easy to start using the app and the more you use it, the more opportunities for process improvements & automations you'll spot. It is a great tool to get things done fast & conceptualize the guidance, track the performance of it and adjust based on the feedback.

What do you dislike most about this product?

It depends on the integration method & environment to which you're deploying WalkMe, yet it might happen that figuring out where the issue sits (WalkMe vs website itself) might be problematic. For more advanced use of WalkMe capabilities, user has to be aware of basic programming language (HTML, CSS, jquery) which is not a bad thing, yet its worth to consider it at the beginning of the project.

What recommendations would you give to someone considering this product?

If you're looking for a quick way to improve the user adoption and digital uptake of your solution, WalkMe can help you identify opportunities & user pain points. Following it up with analytics capabilities, you'll be able to answer these points with solutions fit for purpose. This process might be faster than reaching out to application/website directly and waiting for them to answer the need, so definietly if you're into customising the journey, then you should consider WalkMe as the tool worth using.

Pros

Helps Innovate
Enables Productivity
Continually Improving Product
Reliable

WalkMe

What is WalkMe?

Company Details

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Awards & Recognition

WalkMe Ratings

88 Likeliness to Recommend

100 Plan to Renew

66 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love WalkMe?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Data Analysis and Survey Function Can capture survey data and multiple data sets may be output for analysis.

Data Warehousing Includes large data retrieval, data reporting, and data analytics.

Data Integrity Includes data accuracy, data maintenance, and data verification and validation.

Device and Browser Analytics Capture and summarize device and browser information.

Data Management Includes data sharing, data storage, records management, and data security.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Mobile Functionality Can be used on mobile devices​

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Also Featured in...

Digital Adoption Platforms

WalkMe Reviews

Paweł Z.

Helps to realize & fix end users' pain points

Likeliness to Recommend

Pros

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Feature Ratings

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Device and Browser Analytics

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Marketing Analytics

Mobile Functionality

API Framework

Vendor Capability Ratings

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Product Strategy and Rate of Improvement

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