WalkMe Customer Reviews 2024

WalkMe

Composite Score

7.5 /10

CX Score

7.5 /10

16 Reviews Write a Review

Claim Software

What is WalkMe?

WalkMe’s Digital Adoption Platform (DAP) is a no-code software platform that enables organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment.

Company Details

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WalkMe Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WalkMe.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

66 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WalkMe?

0% Negative

6% Neutral

94% Positive

Pros

Enables Productivity
Efficient Service
Client Friendly Policies
Continually Improving Product

Feature Ratings

Average 75

Conversion Analysis

Audience Segmentation

Data Analysis and Survey Function

Data Warehousing

Data Integrity

Device and Browser Analytics

Data Management

Analytics and Reporting

Marketing Analytics

Mobile Functionality

API Framework

Vendor Capability Ratings

Average 73

Ease of Implementation

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Usability and Intuitiveness

Vendor Support

Ease of Customization

Quality of Features

Business Value Created

Ease of Data Integration

Ease of IT Administration

Also Featured in...

Digital Adoption Platforms

Score 8.7

View WalkMe in this category (opens in a new tab)

WalkMe Reviews

Mark E.

Role: Human Resources
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2023

A truly scalable DAP!

Likeliness to Recommend

10 /10

What differentiates WalkMe from other similar products?

Ease of adoption and use - even for none-technical employees.

What is your favorite aspect of this product?

The Digital Adoption Institute empowers organizations to build the capacity to effectively maximize their investment

What do you dislike most about this product?

Latency when utilizing the multiple Validation SmartTips on a page.

What recommendations would you give to someone considering this product?

Be sure to identify KPIs, conduct a break-even analysis, and establish an accurate measurement of ROI.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

B. C. N.

Role: Consultant
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2023

User-friendly solution with powerful capabilities.

Likeliness to Recommend

10 /10

What differentiates WalkMe from other similar products?

I think WalkMe sets itself apart from comparable products due to its strong Digital Adoption Platform (DAP) features, allowing it to streamline processes by guiding users through the application interface.

What is your favorite aspect of this product?

I particularly appreciate WalkMe for its intricate branching options and the capabilities it offers for field validations.

What do you dislike most about this product?

None can come to mind.

What recommendations would you give to someone considering this product?

For those contemplating WalkMe, I strongly advise delving into the valuable resources available in WalkMe University. It's essential to engage in hands-on practice with various scenarios, allowing for a thorough grasp of the framework and the effective utilization of its extensive features. Additionally, it's crucial to assess the specific business challenges they aim to address and ensure that WalkMe possesses the appropriate capabilities to resolve them.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Unique Features

Richish K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2023

Must have!!

Likeliness to Recommend

9 /10

What differentiates WalkMe from other similar products?

The custom event tracking was way better than the other DAP we used, Pendo. Onboarding guide solution was also a key differentiator.

What is your favorite aspect of this product?

Funnel analysis for customer journey mapping.

What do you dislike most about this product?

Real time tracking of our key events.

What recommendations would you give to someone considering this product?

DAP is a must have for all SaaS products and Walkme have almost everything wrapped neatly inside the package. Great ROI !

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

WalkMe

What is WalkMe?

Company Details

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Awards & Recognition

WalkMe Ratings

88 Likeliness to Recommend

100 Plan to Renew

66 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love WalkMe?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Data Analysis and Survey Function Can capture survey data and multiple data sets may be output for analysis.

Data Warehousing Includes large data retrieval, data reporting, and data analytics.

Data Integrity Includes data accuracy, data maintenance, and data verification and validation.

Device and Browser Analytics Capture and summarize device and browser information.

Data Management Includes data sharing, data storage, records management, and data security.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Mobile Functionality Can be used on mobile devices​

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Also Featured in...

Digital Adoption Platforms

WalkMe Reviews

Mark E.

A truly scalable DAP!

Likeliness to Recommend

Pros

B. C. N.

User-friendly solution with powerful capabilities.

Likeliness to Recommend

Pros

Richish K.

Must have!!

Likeliness to Recommend

Pros

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Feature Ratings

Conversion Analysis

Audience Segmentation

Data Analysis and Survey Function

Data Warehousing

Data Integrity

Device and Browser Analytics

Data Management

Analytics and Reporting

Marketing Analytics

Mobile Functionality

API Framework

Vendor Capability Ratings

Ease of Implementation

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Usability and Intuitiveness

Vendor Support

Ease of Customization

Quality of Features

Business Value Created

Ease of Data Integration

Ease of IT Administration