In Partnership With SelectHub
Software Claimed
What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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In Partnership With SelectHub
UKG Pro Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on UKG Pro.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
1
Since last award
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 75%
- Negotiation and Contract:
- 63%
- Conflict Resolution:
- 75%
- Strategy & Innovation:
- 72%
- Service Experience:
- 71%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Security Protects
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Scheduling
Self-Service Applicant Portal
Position Management
Compensation Planning & Forecasting
Time and Attendance
Learning and Development
Workforce Planning
Leave Management
Performance Management
Vendor Capability Ratings
Availability and Quality of Training
Breadth of Features
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Customization
Ease of Data Integration
Vendor Support
Also Featured in...
Workforce Management - Enterprise
Score 8.2
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Payroll
Score 8.0
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Talent Management
Score 7.5
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Benefits Administration
Score 7.1
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UKG Pro Reviews
Brianna N.
- Role: Human Resources
- Industry: Healthcare
- Involvement: End User of Application
Submitted Nov 2024
Easy to use, but nickel and dimes you every step.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
My review reflects badly because I get sick of playing hard ball with customer success but I love using UKG. The product itself is mostly user friendly and I've become the system admin by working through the issues that I have had. I've not worked with many other products but the amount of things that we can do with UKG vs other software is nice to have it all in one location instead of a million different interfaces and logins. I'm recommending UKG as a product to my mom's company now since it is a way to their future, not just solving one HR problem today.
What is your favorite aspect of this product?
We have really liked the transition to WFM. Our implementation team was amazing and we've only had a few things to correct since going live. The interface to payroll has been successful an we are so grateful for that!
What do you dislike most about this product?
Tax payment services sucks and always has. There are people on this team who don't know what they are talking about and I literally have to teach them how to do their jobs because I cannot since I don't have the back door because we are only mid market?
What recommendations would you give to someone considering this product?
That UKG truly is the future. To think about all the things that they have to offer and how each of those products will help the success of the company and its employees.
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Cons
- Less Transparent
- Under Delivered
- Less Efficient Service
Please tell us why you think this review should be flagged.
Kelly D.
- Role: Human Resources
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
UKG Pro is a great investment for your people!
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
What differentiates UKG Pro from other similar products is the ability to configure the system the way that works for you rather than adjusting your business needs to fit the product. Also, the resources available for learning an training and the community of users that are always collaborating together and working together to make sure everyone is successful!
What is your favorite aspect of this product?
My favorite aspect of UKG Pro
What do you dislike most about this product?
What I dislike most about UKG Pro is the time it takes to resolve a payment services or tax related case. This seems to be a weak point that could really use some attention.
What recommendations would you give to someone considering this product?
My recommendation for someone considering this product would be to invest the time and resources during the implementation to ensure your team is well trained, you understand the product, and ensuring you set up the system the way you want it to work best for you! This is a huge investment financially, be sure to invest the time needed to set it up accurately. You have the dedicated experts right there, use them and you will be setting yourself up for success from the start!
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
Shannon (.
- Role: Human Resources
- Industry: Energy
- Involvement: Business Leader or Manager
Submitted Oct 2024
You won't regret it!
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
The product included many different pieces that other programs don't. The amount of programs they also work with helps many different companies.
What is your favorite aspect of this product?
Reporting and ease of use.
What do you dislike most about this product?
I can't think of anything.
What recommendations would you give to someone considering this product?
Meet with UKG and go over options if you are looking for a complete program for HRIS, payroll, benefits, onboarding, and more.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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