UKG Pro Logo Award Winner Product Badge
UKG Pro Logo Award Winner Product Badge
UKG (Ultimate Kronos Group)

UKG Pro

Composite Score
8.1 /10
CX Score
8.0 /10
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In Partnership With SelectHub

Software Claimed
UKG Pro
8.1 /10

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

2
Since last award

74 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

4% Negative
13% Neutral
83% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Security Protects
  • Altruistic

Cons

  • Under Delivered

Feature Ratings

Average 77

Employee Record

84

Payroll Administration

83

Position Management

79

Time and Attendance

77

Learning and Development

76

Workforce Planning

76

Performance Management

75

Talent Acquisition

75

Benefits Administration

74

Talent Management

73

Compensation Management

73

Vendor Capability Ratings

Average 76

Availability and Quality of Training

80

Breadth of Features

79

Business Value Created

79

Quality of Features

77

Usability and Intuitiveness

77

Ease of IT Administration

75

Ease of Implementation

74

Product Strategy and Rate of Improvement

74

Ease of Customization

74

Ease of Data Integration

73

Vendor Support

71

UKG Pro Reviews

Raelene G.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2020

Great customer service and great product!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Training, reporting, functionality

What is your favorite aspect of this product?

Business Intelligence reporting

What do you dislike most about this product?

The time system and lack of scheduling system for nursing 24/7 environment

What recommendations would you give to someone considering this product?

Understand the implementation process and have a core, knowledgeable team at your company.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Damon N.

  • Role: Human Resources
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2020

Lots of capabilities it does it all.

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

It has so many capabilities.

What is your favorite aspect of this product?

Always something new.

What do you dislike most about this product?

Hard to learn new things especially BI

What recommendations would you give to someone considering this product?

Make sure you need something this big.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Cons

  • Under Delivered

Amy T.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2020

Accuracy of the benefit administration

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Functionality, ease of use

What is your favorite aspect of this product?

Accuracy of the administration of benefits

What do you dislike most about this product?

Self teaching the product

What recommendations would you give to someone considering this product?

Seriously consider

Pros

  • Enables Productivity
  • Effective Service
  • Saves Time
  • Respectful

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