UKG (Ultimate Kronos Group)

UKG Pro

Composite Score

8.2 /10

CX Score

8.1 /10

251 Reviews Write a Review

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In Partnership With SelectHub

Software Claimed

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

Filter By

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

2 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

9 Top Rated Capabilities

2 Top Rated Features

2021

2021 Emotional Footprint Champion

2021

2021 Data Quadrant Gold Medalist

2021

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 75%
Negotiation and Contract:: 63%
Conflict Resolution:: 75%
Strategy & Innovation:: 72%
Service Experience:: 71%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

4% Negative

13% Neutral

83% Positive

Pros

Respectful
Acts with Integrity
Reliable
Security Protects

Cons

Under Delivered

Feature Ratings

Average 78

Employee Record

Payroll Administration

Scheduling

Self-Service Applicant Portal

Position Management

Compensation Planning & Forecasting

Time and Attendance

Learning and Development

Workforce Planning

Leave Management

Performance Management

Vendor Capability Ratings

Average 76

Availability and Quality of Training

Breadth of Features

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Ease of Data Integration

Vendor Support

Also Featured in...

Workforce Management - Enterprise

Score 8.2

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Payroll

Score 8.0

View UKG Pro in this category (opens in a new tab)

Talent Management

Score 7.5

View UKG Pro in this category (opens in a new tab)

Benefits Administration

Score 7.1

View UKG Pro in this category (opens in a new tab)

UKG Pro Reviews

Alicia L.

Role: Human Resources
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

Well worth the price, great product

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

The service from Rapid Response is incredibly valuable. The system is user friendly.

What is your favorite aspect of this product?

I love everything about the payroll and UTM modules. Payroll is my specialty and I have found UKG is consistent yet upgrades products as needed. I've been using UKG for 11 years and love it.

What do you dislike most about this product?

Learning to re-write reports after the major IBM Cognos upgrade.

What recommendations would you give to someone considering this product?

Ask LOTS of questions to make sure the system will adequately satisfy your needs. Get a GL demo to make sure it can handle all of your accounting requirements. Make sure to get Business Intelligence training to run complicated reports. There are lots of updates to each module annually, it can be overwhelming, take the time to read about them so that you can apply the applicable items to streamline your process.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Christina G.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

UKG Pro is great easy to use software!

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

I've only used one other product but I wasn't in HR so I can't compare them fairly. UKG is easy to use although there is a learning curve however they provide plenty of training options.

What is your favorite aspect of this product?

For my faily purposes its super easy to use and I like all that can be done in BI. BI does take training to learn but the possibilities truly feel endless.

What do you dislike most about this product?

I dislike that I have to open a ticket for help, I've asked our contacts questions but everything has to be a ticket. Sometimes it would be nice to have them answer questions or demo something.

What recommendations would you give to someone considering this product?

There's so much that UKG can do and you won't be disappointed. While it is easy to use there will be a learning curve depending on what parts of the software you will need to use.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Annabel L.

Role: Human Resources
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

Highly recommend!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

UKG's customer support and learning center goes above and beyond most vendors.

What is your favorite aspect of this product?

We can be very efficient with this all-in-one platform. It meets our needs from Recruiting, Onboarding, Timekeeping, Performance Reviews, Compensation Management, Payroll and Taxes, Reporting, and more.

What do you dislike most about this product?

Although much of the product is customizable, I wish more of the pages were configurable.

What recommendations would you give to someone considering this product?

Determine if the product features meet your needs and the cost meets your budget.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Cons

Less Effective Service

UKG Pro

Software Claimed

What is UKG Pro?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

UKG Pro Ratings

87 Likeliness to Recommend

95 Plan to Renew

1 Since last award

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+72 Net Emotional Footprint

How much do users love UKG Pro?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Scheduling Includes unloading, delivery, goods issue, and loading date. Integrates shipping, transportation, and receiving calendars and determines scheduling direction.

Self-Service Applicant Portal​ The solution provides a robust applicant portal where documentation can be submitted, updated, and where the present status of an application can be tracked.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Compensation Planning & Forecasting Ability to facilitate compensation reviews and planning. Forecasts workforce demand for headcount and budgeting purposes.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Leave Management Tracking/administering employee leave, paid time off, short/long term leave (e.g. illness, personal, maternity, etc.), workflows for leave requests/approvals.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Workforce Management - Enterprise

Payroll

Talent Management

Benefits Administration

UKG Pro Reviews

Alicia L.

Well worth the price, great product

Likeliness to Recommend

Pros

Christina G.

UKG Pro is great easy to use software!

Likeliness to Recommend

Pros

Annabel L.

Highly recommend!

Likeliness to Recommend

Pros

Cons

Most Popular UKG Pro Comparisons

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Paycor

1
Since last award

Feature Ratings

Employee Record

Payroll Administration

Scheduling

Self-Service Applicant Portal

Position Management

Compensation Planning & Forecasting

Time and Attendance

Learning and Development

Workforce Planning

Leave Management

Performance Management

Vendor Capability Ratings

Availability and Quality of Training

Breadth of Features

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Ease of Data Integration

Vendor Support